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Big Star Hyundai
Friendswood, TX
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,899 reviews
July 02, 2024
The guys at the service department for the most part were great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations to find a part for my vehicle. I only wish they had better communication, they didnt inform me my car had hail damage until the day I picked up my vehicle. More
by ALESHIREV
Verified CustomerEmployees Worked With
Other Employees :
Devante was amazing although it was not his department , Kohl Young, Madison Hartung, zzKaleb zzChadwell, zzBilly zzWilliams
July 01, 2024
The service center at Big Star Hyundai is full of incompetent LIARS. How many times do I need to take my car in for the SAME RECALL before they finally replace the part?! I was assured when I made th incompetent LIARS. How many times do I need to take my car in for the SAME RECALL before they finally replace the part?! I was assured when I made the appointment that the part would be there, just for me, in time for my appointment so that I wouldn't have to make multiple appointments again. GUESS WHAT?! They didn't have the part for my appointment, and they did not tell me this when I dropped off my car for said appointment. I have left messages and emails for a manager to call me and no one has reached out. Not only that, but they did my oil change and tire rotation, and "didn't have time" to wash my car and left the window and windshield FILTHY and full of fingerprints. Absolutely ridiculous. More
by sfoisner
Employees Worked With
Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams
July 01, 2024
Very nice dealership and salesperson was awesome! I have already referred people to this lot as well I have already referred people to this lot as well More
by andrae.wallace
July 01, 2024
It was ok but I didn’t know they was go charge me 700 for three new tires and rotate them three new tires and rotate them More
by GWILSON7300
Employees Worked With
June 30, 2024
The dealership atmosphere was very pleasant and welcoming. Aron made the process fast and easy also gave us and upgrade on the vehicle. Overall it was a good deal for money and car note was 75 unde welcoming. Aron made the process fast and easy also gave us and upgrade on the vehicle. Overall it was a good deal for money and car note was 75 under what we originally budget. Good experience!!! More
by houston2188
June 30, 2024
My experience with Big Star Hyundai is always a pleasant one. The staff members are so nice and friendly. They make sure to explain everything to ensure you understand. one. The staff members are so nice and friendly. They make sure to explain everything to ensure you understand. More
by fieldsdawniqua
Employees Worked With
Francisco
June 30, 2024
Big Star graciously took the time to repair our car. I had not wanted to use this dealership at first because of a previous issue but due to a clause in the manufacturer warranty I did go to Big Star. T I had not wanted to use this dealership at first because of a previous issue but due to a clause in the manufacturer warranty I did go to Big Star. They surpassed my expectations. Juan Vasquez kept us up to date. My car had been fixed well before expected date. Thank you. More
by CRYSTALMUNOZ404
Employees Worked With
June 30, 2024
Great service, helpful explanation of problems. Got the car back clean and everything fixed up Got the car back clean and everything fixed up More
by MEAGANCONNER94
Employees Worked With
Other Employees :
Kohl Young, Madison Hartung, zzKaleb zzChadwell, zzBilly zzWilliams
June 30, 2024
The best car buying experience we have had yet. Arin definitely has our business for any car purchase in our family in the future. She truly made it easy. Arin definitely has our business for any car purchase in our family in the future. She truly made it easy. More
by JENNIFER.DUGAN00
June 30, 2024
Service is always excellent. Adrian Chapa makes the process easier. This dealership is very good. Adrian Chapa makes the process easier. This dealership is very good. More
by Lia TuCisne
Employees Worked With
