Big Star Hyundai

The Dealership was not as friendly as I expected them to be. Front desk didnt greet their customers at all as i observed. Our salesman Devante was very helpful and friendly. He tried to make our stay as be. Front desk didnt greet their customers at all as i observed. Our salesman Devante was very helpful and friendly. He tried to make our stay as smooth as possible. Thanks DeVante. More

I thought the sales staff and Christian were very helpful in finding the vehicle that I wanted. It took a little longer than I expected but I do love my Santa Fe. The only thing I had issue with was how lon in finding the vehicle that I wanted. It took a little longer than I expected but I do love my Santa Fe. The only thing I had issue with was how long it took to get the interest rate and the amount I wanted to pay for my vehicle. I knew exactly what interest rate I qualified for and I knew the amount I needed to finance to get the payment I wanted. All in all I am happy. More

They're Johnny on the spot when they're trying to sell you a car but as soon as you need any after purchase help or questions answered, they're nowhere to be found. You can't even get the receptionist at you a car but as soon as you need any after purchase help or questions answered, they're nowhere to be found. You can't even get the receptionist at the front desk to answer the phone. More

Great inventory, great customer service and we were in and out of there in a timely manner. and out of there in a timely manner. More

Unprofessional, rude, miss-informative, uneducated, poor sales skills, lack of help, unreliable, dishonest, sketchy, poor communication. sales skills, lack of help, unreliable, dishonest, sketchy, poor communication. More

Billy was helpful and I appreciated the free transportation. A dealership experience that went smoothly for once. transportation. A dealership experience that went smoothly for once. More

Great experience! Rose was awesome and very low pressure. She was a great sales person and made sure all my questions were answered Rose was awesome and very low pressure. She was a great sales person and made sure all my questions were answered More

Found a car on their website. Found a lender, drove 4 hrs to pick up the vehicle. Test drove it, tire light and engine light pops on and the car starts shaking. We drove it back a Found a lender, drove 4 hrs to pick up the vehicle. Test drove it, tire light and engine light pops on and the car starts shaking. We drove it back and explained what was happening. The mechanic looked at it and we were told it would take 2 weeks to get in the parts and to repair it. Called back to speak to a supervisor and was told the car was sold 8 days later. Horrible Horrible experience!!!! Credit hit got approved but you sold the car right from under me. Everyone I spoke to was incompetent!!!!!!!! I have nothing good to say about this dealership!!!!! And would have given them no stars if I could have!!!!! No one kept their word and we wasted 9hrs and our time driving to get the vehicle. There's no way that car was inspected!!!! The salesman didn't no anything. Just LOST!!!!! Everyone person I spoke with told a different story. They are all to blame!!!! So now im stuck with this hard inquiry on my credit and it was sold to someone else. Money Hungry Snakes!!!!!!!!! More

Eric was super nice, informative, he made it so easy and seamless to get our transaction completed even with our busy schedule. He made sure we were more than welcome to reach out to him if we had any quest seamless to get our transaction completed even with our busy schedule. He made sure we were more than welcome to reach out to him if we had any question. Thank you Eric you are awesome!!! More

Natalie Diosdado helped me with my routine service last Friday when I bought my car in. She greeted me right away. When I told her I would be waiting for my car, she said that they were running behind on s Friday when I bought my car in. She greeted me right away. When I told her I would be waiting for my car, she said that they were running behind on schedule and it would be at least 2 hours and suggested to get a shuttle instead. I appreciated she gave me that insight and immediately called a shuttle. i also informed her (it was around 8:30am at the time) that I would need the car by noon to pickup my son from school. At first, she was unsure if it would work out but then said she would work hard to get my car going and in and out as quickly as she could. She called me at 11am, had a shuttle at my house right away. My car was pulled up, washed and ready for me to get going. Made it in plenty of time to get my son by noon. Natalie was awesome, attentive, had awareness of my situation and accommodated it. No hassle, straight to the point, got things done efficiently and very kind the whole way. You need more associates like Natalie! Thank you for a wonderful experience. More