Big Star Hyundai

Diamond was great. She gave excellent service and if she didn’t know something she looked up the answer for us She gave excellent service and if she didn’t know something she looked up the answer for us More

They did not perform a good oil change on the Alfa we bought and end-up costing me an additional $300 at the Alfa dealer to make it right. bought and end-up costing me an additional $300 at the Alfa dealer to make it right. More

This is about my 7th Hyundai Tucson from them and everyone there is very helpful and understanding everyone there is very helpful and understanding More

Very friendly. Durran is an excellent salesman. He was never trying to push anything on me. Durran is an excellent salesman. He was never trying to push anything on me. More

Hot days better to go inside and get help. Salespeople not wanting to get out and sweat. Salespeople not wanting to get out and sweat. More

Great place caring and excellent service ! !! Recomendad visiting this concession, thank you for your job. !! Recomendad visiting this concession, thank you for your job. More

None of the usual car dealership games was in and out in less than an hour less than an hour More

Nick Hernandez with Big Star Hyundai is the big star! He knows his vehicles, listened to my requests and got me to realize the value and comfort in the Palaside! I would 100% recommend! He knows his vehicles, listened to my requests and got me to realize the value and comfort in the Palaside! I would 100% recommend! More

Went in on a Saturday around noon. Test drove a Santa Fe. Liked it decided to buy. Had to leave to pick up car I was going to trade in. Saw the vehicle I was going to buy being loaded Test drove a Santa Fe. Liked it decided to buy. Had to leave to pick up car I was going to trade in. Saw the vehicle I was going to buy being loaded up by another couple. Contacted salesman who said he would get it back and to come in with the trade in. Finally got back close to 5, my vehicle still not back. Took my car to get appraisal and waited around 30 minutes. First offer was outlandish. My spouse said no walked out. Salesman kept stating he wanted to work with us, but my husband gave him a feeling like we weren't serious about a deal. I gave a rough estimate of where we needed yo be to even consider deal. 10 minutes later salesman finds us outside with a minor adjustment on his deal, told no again. We did this 3 times before a sakes manager talked to us and got us comfortable with signing a contract. Was promised a gift card when I made the appointment to test drive, never once was it mentioned and even emailed the manager to inquiry if it was just a ploy to get people in the door. Finally got to finance office around 8:40, had to continue to tell him no for extended coverages. Ready to leave still not with the car I just signed papers on but another one, with the promise it would be back and ready Monday. I texted salesman early Monday around 10, he texted back will be ready 5:30-6. We arrived at 6:10, car not in site. Finally get told people who took it Saturday didn't return it until 5:45. I delivered my old title as well as providing my new insurance card. We waited until 6:40 to finally do a check over on our new vehicle. I pointed out a few paint scuffs and chips. Salesman then tells me if I want them handled to let him know and we'll get it set up. Yes, I want them fixed! Overall it wasn't horrible, but being upfront and honest goes a long way. More

Bryan is the best service advisor always friendly takes care of all my needs. Thank you care of all my needs. Thank you More