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Big Star Hyundai

Friendswood, TX

4.3
6,375 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,375 reviews

March 24, 2013

Ron Carter has a very professional and friendly atmosphere.My family and I just resently went to look for my first car and thanks to Charles Henderson I found it!!!!! :D He was really friendly and More

by yari12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzCharles zzHenderson
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 24, 2013

This e experience was the best I have ever had and will definitely be going back for future pitchers. I am so excited about my Hyundai Veracruz, I love the feeling when people knew what you are looking More

by mommyofdats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 23, 2013

I walked into this dealership with my wife and we had been all over town typical car shopping deal then I went there and met mike he was knowledgeable and friendly and made us feel at home our invited us More

by alexmattpro1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike ogaz, zzMike zzOgaz
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 23, 2013

I visited Ron Carter Hyundai on Wednesday March 20, 2013 and they helped me with everything. I was sure that nine times outta ten I wouldnt b able to finance a vehicle without a cosigner or help but this de More

by stephaniquesmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzClarence zzFarmer
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 23, 2013

I was a first time buyer with no credit history at all and Johnny was able to get me in a car I love and could afford! More

by moss180
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzJohnny zzGomez
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 22, 2013

I actually drove down from Little Rock Arkansas, becuase no one locally could compete with the price. I delt with two sales consultants, Christian and Ralph, who were very quick to respond to my questions, More

by baileybear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : zzRalph zzMendoza
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate you making the drive!

March 22, 2013

Isreal did an outstanding job helping me find the car I wanted. He had great customer service standards answering all my questions and helping me with any concerns I had with my purchase. Financing was q More

by colbertiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzIsrael zzSalazar
Mar 29, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 22, 2013

I was a first time buyer and I arrived at the Ron Carter dealership for my 7 P.M. appointment and was met by Mr. Anderson, unfortunately he had booked a few appointments around the same appointment window. More

by 2013carbuyer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Apr 01, 2013 -

Big Star Hyundai responded

Ron Carter Hyundai is committed to providing high quality customer service, but based on this DealerRater review, the customer did not share in that experience. That is very disappointing to us and we have reached out to this customer privately to ensure to them that we value each customer that walks through our doors. We appreciate feedback and the opportunity to resolve any concerns and grow in our practices.

Apr 02, 2013 -

2013carbuyer responded

I don't think a response of apologizing that if I "felt there were sour grapes" with my experience or that "Hyundai is not for everyone" was a good enough private response from the dealership. This just helps me understand why I received the service I received. I am sure the brand Hyundai would not like the bad customer service and lack of professionalism I am continously experiencing.

Apr 05, 2013 -

Big Star Hyundai responded

Ron Carter Hyundai believes that we are both in agreement about how our customers should be treated. For clarity and context, our Private Response made Public: "We understand that Hyundai is not for everyone and shoppers will sometimes buy a competitors' vehicle. If you felt that there were 'sour grapes' regarding your eventual purchase, again we apologize. We would agree with you that our customers should never be made to feel uncomfortable with their purchase no matter from what dealership". Thank you again for your review and we are happy that you found what you are looking for.

Apr 06, 2013 -

2013carbuyer responded

Thank you for posting your full private review for the benefit of others to see the lack of professionalism and lack of customer service I was quoting about. I have also sent this to Hyundai USA corporate so there is no more need for the back and forward on the local level. Hopefully, this will help others to not experience the same.

March 21, 2013

I was very impressed by the customer service Christian showed me .. I am not the easiest person to persuade yet Christian made my car buying experience feel effortless . I would highly recommend him to a More

by Tiffanymuriss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 22, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

March 21, 2013

The dealership was great working out the price of my new vehicle and for the old car I traded in. I appreciate them making the deal happen More

by mgmaddox6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 22, 2013 -

Big Star Hyundai responded

Thank you for your feedback and purchase, we really appreciate it!

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