Big Star Hyundai

Good experience, Jerry helped us get into a new Tuscon and we got a good deal on our trade in. We would go back to purchase our next vehicle. and we got a good deal on our trade in. We would go back to purchase our next vehicle. More

What can I say? They took real good care of me. I don't have the best credit and didn't think I would drive out with a car. Ralph assured me they would help me and they sure did. painless process, wi don't have the best credit and didn't think I would drive out with a car. Ralph assured me they would help me and they sure did. painless process, will definitely come back in the future More

Mr. Anthony Merchant was a pleasure to work with during my recent visit to Ron Carter Hyundai of Clear Lake. I have bought quite a few cars and this was by far the most pleasurable experience I have ever my recent visit to Ron Carter Hyundai of Clear Lake. I have bought quite a few cars and this was by far the most pleasurable experience I have ever had while purchasing a car. In fact, my contact with all staff here was nothing short of professional, courteous and honest. Mr. Anthony and the Finance Manager consulted with us to find the car, terms and price that we were looking for. Of note, approximately two months prior to this purchase I had visited this dealership looking to purchase a car, but though the staff were professional and courteous, the salesman I dealt with at that time was not an astute businessman and he and the finance manager could not work with me on my purchase at that time. Subsequently, I left and purchased a new car cash at another dealership. I believe that it takes a coordinated effort between salesman, finance manager, and customer to produce a deal that is solid. If Mr. Merchant had been the salesman at that visit I would most definitely had purchased my vehicle with this dealership. More

I wasn't too sure about this place because of all the bad things I read but then again you can't believe everything online so I decided to give these guys a shot. Lori answered most of my questions but R bad things I read but then again you can't believe everything online so I decided to give these guys a shot. Lori answered most of my questions but Ralph put me in the right car for me and my kids. I was apprehensive at first but after a while of dealing with Ralph I knew I wasn't just another commission check. Come find this man if you have a chance, you won't be dissapointed. More

Came in on the buy back flyer and met James, he was friendly and very much enjoying answer every questions I had for him..Ron Carter Hyundai gave us every bit of money for our trade and made the deal h friendly and very much enjoying answer every questions I had for him..Ron Carter Hyundai gave us every bit of money for our trade and made the deal happen for me and my wife (retired and maybe our last new car). Thank you James Teng and Ron Carter Hyundai!!! More

Anthony was a very nice salesman. He knew what I wanted and he worked very hard so that I could drive home in a new car the same day. I would highly recomment Mr. Merchant to anyone who is looking for a Hy and he worked very hard so that I could drive home in a new car the same day. I would highly recomment Mr. Merchant to anyone who is looking for a Hyundai. More

My Mother is 65 this year come fall, and looking forward to retirement. Unfortunately, her current car is a 98 model and needs to be replaced. Two weeks ago I began to help her look for a vehicle. We were to retirement. Unfortunately, her current car is a 98 model and needs to be replaced. Two weeks ago I began to help her look for a vehicle. We were seriously considering the Subaru Outback, but then I remembered that the Hyundai car itself has a great warranty backed up by two of my family members that recently purchased Hyundai’s with no complaints; so online, my Mother decided on the Tucson. We made an inquiry for a quote online and I had a short conversation with a representative and let them know that we were coming in immediately as it was their month end close(30-Mar-13), and they seemed very open to making it happen. When we got there, we viewed the car, etc, then sat down for pricing as they have rebates that you can qualify for. The sales person let us know that Hyundai was not a back and forth kind of place and that she would just go back there and they would accept or deny the offer. We then made an offer for the vehicle at a drive out price for simplicity. The sales person wrote the drive out offer down on the back of the listing for the Tucson we wanted, had my mother initial it, and took it to Anthony Hewitt, the General Sales manager of Ron Carter Hyundai in Friendswood/Clear Lake. Mr. Hewitt accepted the drive out offer and we went to view the specific car/color that My Mom had chosen, with the worst of the visit behind us. They sent the car to get cleaned and we sat down again inside to wait to be seen by the financing personnel. The sales person came back with the invoicing/pricing for the vehicle and it was not the drive out price that Anthony Hewitt had agreed to only 15 minutes earlier, they had added tax title and license to the drive out that THEY had agreed to. We got up and left immediately. On 45 north not 10 minutes after getting in the car, the sales person called me and said that he was now ready to sell us the car for the price he had agreed to previously. I let her know that she should put any price agreement in an email to my Mother (we had already exchanged emails), but that we were already on our way home and wouldn’t be turning around for more verbal agreements or agreements that we can’t prove occurred. She said she’d send the email right away. You will not be surprised to learn that it didn’t make it to my or my Mother’s inbox. It was a pathetic event and Mr. Anthony Hewitt, according to his actions, is a deplorable, amoral, dishonest, unethical , twisted, and unprincipled. He is everything that is wrong with the car business. If his actions are in line with Ron Carter, I would implore anyone reading to avoid purchasing the car from any Ron Carter any where. Because of what transpired, this is the first time I've felt compelled to write a review on anything. I've always felt that some folks are just complainers or have bad attitudes going into a situation. I deeply dislike the fact that I felt it necessary to do this so i'm glad it's over. Here is a brief update. A few days after having this experence we purchased a different make car through a different dealership. A couple days after that we were contacted by Ron Carter Hyundai and offered the car for the price initially agreed upon. I've also been contacted by a Business Development Manager who responded appropriately with an apology. I accept and I'm happy to move on. More

Being a first time buyer of a new car I was very nervous going in. Kilan and the the staff were extremely helpful and made the process very easy for me. They gave me a great deal on my Genesis R-Spec, and d going in. Kilan and the the staff were extremely helpful and made the process very easy for me. They gave me a great deal on my Genesis R-Spec, and did not try to force any uneaded extras on me. More

This was my first car buying experience, and it was a pretty easy experience. The dealership is very nice and the people were very friendly. pretty easy experience. The dealership is very nice and the people were very friendly. More

From the moment we arrived everyone was amazing! We had been car shopping most of the morning at different dealerships and had an extremely bad experience. Tim White was who helped us and from the pulled i been car shopping most of the morning at different dealerships and had an extremely bad experience. Tim White was who helped us and from the pulled in he was awesome. Friendly, helpful and went above and beyond to make sure we were happy and getting everything we wanted. After I purchased the car I stopped back by for some paper work and everyone was so nice and helpful. I will definitely be referring friends! More