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Big Star Hyundai
Friendswood, TX
6,383 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,383 reviews
August 13, 2013
Excellent sales staff and a remarkably competative OTD price. My sales associate worked hard at getting a deal I was comforatable with and has not forgotten about me after the sale. I was very impressed price. My sales associate worked hard at getting a deal I was comforatable with and has not forgotten about me after the sale. I was very impressed with Armondo's attentiveness and ethics. I have purchased several vehicles from this family of dealerships and this ranked at the top of my experiences. More
by halj1967
Employees Worked With
zzArmando zzDe Los Santos
August 12, 2013
i love this dealership,they are wonderful in customer service.my husband sugar was getting low. and mr, henderson fix him something to eat and got him something cold to drink.that meant the world to me h service.my husband sugar was getting low. and mr, henderson fix him something to eat and got him something cold to drink.that meant the world to me how fast he responded to the emergency of my husbands needs.thank you mr henderson,and ron carter for hiring such a wonderful employee. geary and carla godfrey. More
by geary1
Employees Worked With
charles henderson , zzCharles zzHenderson
August 12, 2013
I went dealership Saturday from Austin, and I was I went dealership Saturday from Austin, and I was extremely disappointed in the dealership's service (and frankly, funny math). After emailing Danie I went dealership Saturday from Austin, and I was extremely disappointed in the dealership's service (and frankly, funny math). After emailing Daniel Schatte last week about a Genesis Coupe that was advertised online for $21,824 (see link below), he and the sales manager refused to honor that price. That is a deceptive trade practice and fraudulent. http://www.roncarterhyun… I am an attorney and CPA so I understand how numbers work, and the numbers Daniel showed me yesterday just didn't add up. Before I left Austin, I emailed Daniel and told him what I wanted on a trade-in, and I emailed him pictures of the Toyota Highlander I own. I also told him that if I wasn't in the ballpark on trade-in, I wouldn't be coming to Houston. He and Ryan both saw the pictures of the Toyota, which does have a dent in the back bumper, but this was disclosed prior to Ryan sending me a trade-in quote of $9,778. Again, Daniel and the sales manager refused to honor the quote, and it was in writing. Daniel also didn't offer the tax savings from the trade-in. It's very simple math. I told Daniel I would write a check for $13,000, and he told me that I needed to write a check for $21,000. I don't know how he came up with his numbers. They don't make sense. See my calculations below. Internet price 21,824.00 Trade-in -9,778.00 Tax 752.88 Title & License 555.00 Total amount due 13,353.88 I am forwarding my complaint to the consumer affairs division of the Texas Attorney General's office because I am confident this dealership is engaged in deceptive trade practices. The numbers speak for themselves (as does their advertisement). This dealership truly epitomizes why car salesmen have bad reputations. More
by davieju
August 11, 2013
I had a great new car buying experience at Ron Carter Hyundai. My sales consultant was Anthony Merchant, he was SUPER, definitely knew his stuff. He made my 2013 Hyundai Elantra a reality in just a few s Hyundai. My sales consultant was Anthony Merchant, he was SUPER, definitely knew his stuff. He made my 2013 Hyundai Elantra a reality in just a few short hours. I got the amenities that I wanted including sunroof and leather seating in the color I wanted. I got a low interest rate and the price I wanted with affordable payments. We test drove more than one kind of car before making our decision and we never felt pressured. Anthony was even able to get our car cleaned and detailed the same night we bought it. I would definitely recommend Anthony and Ron Carter to anyone wanting a good deal and no hassles. More
by loisb
Employees Worked With
Michael Ogaz, zzAnthony zzMerchant
August 10, 2013
I received a mailing advertising trade-in deals. As I have an 2008 Elantra, I figured I should check it out, see what option(s) - if any - might work for me. Veronica (sales person) was very nice, allow have an 2008 Elantra, I figured I should check it out, see what option(s) - if any - might work for me. Veronica (sales person) was very nice, allowed me to test-drive a 2013 Elantra, and - after I made clear what I could afford per month - we settled on $211.80 per month at 0% for the first 60 months and 0.9% for 12 additional months. That would have been an amazing deal. BUT by the time I was handed over to the finance guy, I was told my payment would be $247 per month. I questioned the number. Off he went to the manager, and came back with $219 per month. I said I was not happy about this change, but could agree to $219 per month. That's when he explained they have a 'customer service email survey' and would like me to give them a perfect score. I said after the deal was negotiated and changed, I did not feel they should expect a perfect score. He went for one more visit with the manager, only to return and explain they "did not want to start off a business relationship with a dissatisfied customer" so could not proceed with the sale. From my perspective, had they honored $211.80, I would have been a 100% satisfied customer. Had they accepted graciously a less than perfect score on their survey for $219, I would have been mostly satisfied. As is, I am 100% dissatisfied. Additionally, my partner was thinking of exploring the possibilities of trading in his car for a Sonata; but after our unproductive three hours at the dealership only to leave dissatisfied, he will not consider doing business with them. More
by JayH1973
August 10, 2013
I was welcomed immediately as I came to the sales area and was told that there were several cars that had been picked out for me to look at. I was taken to a Hyundai Accent (2013) to test drive and I real and was told that there were several cars that had been picked out for me to look at. I was taken to a Hyundai Accent (2013) to test drive and I really loved the car and the way it handled. I was then given a choice of colors and was given the color I liked most. The car only had 9 miles on it and still had the plastic on the seats ! The paperwork began and the car was sent to be cleaned up and fueled. While the paperwork was being handled I was offered refreshments and settled into a very nice lounge area. After I had eaten the snacks I went to my car and cleaned out all of my belongings, The paperwork was then presented and I signed all the papers. I was ready to go and handed the keys when I was called back into the office to re-sign the paperwork. Why? Because my payments had been lowered !! I got my new car with the 100,000 mile/ 10 year all round warranty for less than I had been paying for my other car that I had turned in !!!! The whole experience was painless and very easy and I was treated with the utmost care. I would recommend the RON CARTER dealership to anyone as I had the best car buying experience I have ever had. More
by firstpage2
Employees Worked With
Armando delos Santos
August 08, 2013
I gave Ron Carter and James Teng an excellent rating because of my experience with them. James was very patient with me as I took awhile to make a decision on the car that I wanted. He was positive an because of my experience with them. James was very patient with me as I took awhile to make a decision on the car that I wanted. He was positive and kept in touch with me which I greatly appreciated. All of the staff that I came into contact with were very friendly, helpful and informative. James worked with me to get the best deal possible. I would highly recommend Ron Carter to anyone who is looking for a new or used car, and when it is time for me to select another vehicle, I will definitely be going back to Ron Carter and I will be asking for James! More
by ksikes
Employees Worked With
zzJames zzTeng
August 07, 2013
I went to this dealership because I was in a bad situation with my car and due to the time of purchase I was very upside down as well as had a very high interest rate. I was told this dealership wo situation with my car and due to the time of purchase I was very upside down as well as had a very high interest rate. I was told this dealership would do whatever they could to help someone out. WELL when I first went in I met with Stephen and he was very helpful got the ball rolling and handed it to Frank in finance and that is where it stopped. I contacted Frank Luna a few times after to give him what he asked for to make a deal NO RESPONSE! Then recieved a call from Gary Crow and was given an attitude from him and he was very rude when I asked about the status of a deal that was already started and our applications. After a few calls I spoke to Chris Premont and he was a BIG help. After speaking to him he assured me that they did not do business this way and would help out. That night Philip Lam called me to find out what was going on and I didn't even want to purchase a car anymore at this point, he assured me that that was not how they do business and he would handle it along with my original salesman Stephen Payne. Well these guys did a great job & did EXACTLY what they said they were going to do along with finance Roger Jimenez! I have told everyone that you can't beat the warranty with hyundai and most of all the TRUTH that these guys Stephen, Philip & Roger that work at this dealership say when they are helping you!! I am so happy with my new car and they did exactly as they said they would make the customer happy!! I will send people their way because these guys know how to handle customers and are very helpful in the whole process!! More
by jessicalj
Employees Worked With
Philip Lam & Roger Jimenez, Stephen Payne
August 07, 2013
I went to Ron Carter to purchase my first vehicle on my own. I was unsure of which car I wanted and if I could get one that would fit in my budget. Gary was the sales person who helped me and he was very f own. I was unsure of which car I wanted and if I could get one that would fit in my budget. Gary was the sales person who helped me and he was very friendly, attentive and knowledgable about the cars I was looking at. When it came down to price and my budget Gary worked really hard to get me the best deal possible with zero pressure. Thank you! I will be going back to Ron Carter when I am ready for a new car. Go see Gary More
by ARamirez0826
Employees Worked With
zzGary zzCrow
August 07, 2013
The experience of purchasing a new car can be stressful but with Armando as our sales person we purchased the car we wanted and at a fair price. The people at the dealership are friendly. After speaking but with Armando as our sales person we purchased the car we wanted and at a fair price. The people at the dealership are friendly. After speaking with my co-worker I found his family had also had Armando as his sales person and they drove a long way to this dealership to buy their car. The dealership is clean and oriented to the customer with the hot dogs and on the day we test drove the our car the snow cones were great in the summer heat! I would recommend both the dealership and our sales person. More
by stewie13
Employees Worked With
zzArmando zzDe Los Santos
