Big Star Hyundai

Ron Carter is the best place to buy a car. Our sales rep Daniel Schatte was very informative and made buy a new car easy and fun. I will be telling my friends and family about this dealership. Daniel Schatte was very informative and made buy a new car easy and fun. I will be telling my friends and family about this dealership. More

MY 2ND PURCHASE @RON CARTER HYUNDAI. JOHNNY GOMEZ IS ABOVE & BEYOND ONE OF THE BEST & KNOWLEDGABLE SALESMEN. EVERYONE IN THE AGENCY TOOK TIME WITH ME. THEY MADE IT FUN & NOT STRESSFUL. WHEN I LEFT THE A ABOVE & BEYOND ONE OF THE BEST & KNOWLEDGABLE SALESMEN. EVERYONE IN THE AGENCY TOOK TIME WITH ME. THEY MADE IT FUN & NOT STRESSFUL. WHEN I LEFT THE AGENCY I WAS MORE THAN SATISFIED, IF POSSIBLE SUPER EXTREMELY SATISFIED. GOD BLESS ALL THE EMPLOYEES AT RON CARTER HYUNDAI FRIENSDWOOD, TX. IF YOU NEED A CAR AND WANT TO BUY STRESS FREE SEE JOHNNY GOMEZ, HE WILL GET YOU IN THE RIDE OF YOUR CHOICE AND YOUR LIKING. THANKYOU MR GOMEZ! I LOOK FORWARD TO BRINGING CUSTOMERS TO YOU. I SAY BRING BECAUSE WHETHER I'M BUYING OR GET MY CAR SERVICED I AM TREATED WITH RESPECT AND I LOVE THEIR SMILES. :) HAPPY! HAPPY! HAPPY! CUSTOMER, NOEMI MARGENAU More

Rudi was really helpful with everything and got us the car we wanted if right. Thanks to Ron Carter Hyundai and Rudi best place to go buy a car car we wanted if right. Thanks to Ron Carter Hyundai and Rudi best place to go buy a car More

We will recommend Ron Carter Hyundai to all our friends and family! Our salesman was Jarred Howard, he was fantastic! He was friendly and made us feel right at home as soon as we walked through the door. J and family! Our salesman was Jarred Howard, he was fantastic! He was friendly and made us feel right at home as soon as we walked through the door. Jarred was very knowledgeable of the car we purchased and explained everything to us in detail. The finance manager Kerry Marsh was fantastic also, what a great personality he has! We will definitely be back! More

Great service indeed! Paul Jones was not only a great salesman, but respectful during the process of buying my car. I highly recommend Ron Carter Hyundai to buy a car from Paul Jones was not only a great salesman, but respectful during the process of buying my car. I highly recommend Ron Carter Hyundai to buy a car from a class act dealership. More

Drove into Ron Carter Hyundai and parked. We started to walk the parking lot with cars. We were greeted there by Paul Jones who took us thru the whole buying experience from start to finish with excellent walk the parking lot with cars. We were greeted there by Paul Jones who took us thru the whole buying experience from start to finish with excellent professionalism. We were in and out quick and now I am the happy owner of a new Hyundai Elantra. More

The sales staff was very friendly and professional and worked with my wife and I to get a very good deal on a new Elantra. The trade-in value that was offered on my old car was very agreeable and the who worked with my wife and I to get a very good deal on a new Elantra. The trade-in value that was offered on my old car was very agreeable and the whole process was a good experience. Ron Carter also runs frequent promotions and every Saturday offers free lunch if you're looking at shopping for a car. More

Hyundai Elantra Overall I had a great experience. The people I worked with were not too pushy and we're easy to work with. The dealership was really nice and they we Overall I had a great experience. The people I worked with were not too pushy and we're easy to work with. The dealership was really nice and they were great with my family while we shopped for a new car. More

The customer service from Mo Shurafa was top notch. He made us feel like family and I would recommend this dealership to anyone I know because of the excellent customer service we received. He made sure t made us feel like family and I would recommend this dealership to anyone I know because of the excellent customer service we received. He made sure that everything was taken care of from the loaner car right down to the red bow for my birthday. More

I was coming down with a cold that day and perhaps not in the best mood, I was never rude. 2013 Hyundai Sonata Hybrid. Agreed to sales price out the door not including the trade in with Veronica Hewiitt onl the best mood, I was never rude. 2013 Hyundai Sonata Hybrid. Agreed to sales price out the door not including the trade in with Veronica Hewiitt online. Made an appointment and took the day off of work. The moment I walked through the door I was handed off to Bryan Bittick who worked with her. He knew nothing about the deal. I gave him the invoice number and the price and told him I was ready to buy this particular car as quick as possible so he could go sell other cars. We went out on the lot and checked. No car. We got back and I was told it had sold the night before. CHANGE IN DEAL#1. At this point Bryan Bittick brought the sales manager Phil Lam who said he wanted to make me happy but couldn’t do the price they had quoted me at but could offer me the exact same car from another dealership for a price increase. CHANGE IN DEAL #2. I decided to meet him at his price. I was then informed the price we agreed on included the trade in. CHANGE IN DEAL#3. I was getting frustrated as the deal had changed 3 times already. They offered me a little less than the trade in was worth. I asked when I could expect the car and got a non-committal answer. I asked if it was going to be the next day and he told me he didn’t know but probably. I lived 45 minutes away and I had plans I could not cancel so I wanted to plan my day around it. Fair price reached after 3 hours to haggling. Bryan told me to fill out a review on several car sites giving them a good review. I agreed. He then reminded me again that good reviews were important to them. Again I agreed. 45 minute wait for finance department. I’d been there for 3 h 45 minutes and I was sick. I was not in the best mood after renegotiating. Finance department manager was very helpful and he explained everything to me. At the end he asked me if I was honestly happy with my service I told him I was not. I didn’t plan on renegotiating. I clarified that that I was apprehensive buying a car sight unseen and I’d feel better if the car turned out to be exactly what I had asked for. I told the finance manager that I would be honest in my review of them and would mention how long it took to take possession of the car. I assumed they cared how they were doing. It was more than I wanted to spend but was a fair deal. I was exhausted and sick as after 5 hours of this. Again I asked Bryan again when my car might be ready to pick up and he didn’t know. Drove loaner car home. The next day I called Bryan and again he didn’t know when the car would be ready. It seemed they had not even secured the car yet. Then Phil Lam called me worried about my review after talking to the finance manager. He wanted a perfect review. I told him I wasn’t happy that I might have to wait longer than a day and that how long it took would be honestly represented in the survey. He became very rude and told me that was not a 100% satisfaction and due to this he was cancelling the order. I bought the car, they got my business. All I was going to do was be honest. I explained it wasn’t going to be a bad review just an honest one. No negotiation no nothing. There was no miscommunication with the finance manager so again I explained myself at the dealership. (I speculate that Phil was video recording me with his phone. Light on his Iphone was on) I was told anything less than perfect 10’s were not acceptable. 10’s? His mind was made up but that I could talk to his general manager who wasn’t there at the time. When we left Bryan looked at me and said that I was only going to make $50 off our deal and then walked out. They BUY good reviews with $300 gift cards. Why so many 5 star reviews? No one has that many 5 star reviews. Other reviews had Gift cards held ransom for a bad review, customers verbally assaulted due to bad review. Ron Carter deals in volume deals not service. They made the deal, they should stick with it. More