Big Star Hyundai

Great Customer Service I recently purchased a brand new 2014 Santa Fe Sport from Ron Carter and I am very pleased with my new vehicle. My sales person Maryann Estrada wa I recently purchased a brand new 2014 Santa Fe Sport from Ron Carter and I am very pleased with my new vehicle. My sales person Maryann Estrada was as nice as she could be. She walked me through the trade in agreement and purchasing procedure from beginning to end and I drove away getting everything I wanted. The sales staff there are very friendly and I was very happy with my experience at the dealership. When I went in to pick up my licence plates Maryann was not not in but a very friendly salesman Tasos Karamitsos went to find them for me and even went the extra mile to install them for me. He did not have to do that, ... but I'm so glad he did. I would recommend buying a vehicle from Ron Carter Clear Lake to anyone without any hesitation. Michael Segura More

skepticism turned to purchase. when I arrived at the dealership I was not expecting to purchase a car that day. The sales manager, Justin, had called me earlier that week to say the when I arrived at the dealership I was not expecting to purchase a car that day. The sales manager, Justin, had called me earlier that week to say they were doing a buy back program and to see if i was interested. I was, however, i thought my credit was too bad to get another car especially a new one. But Mo worked with me and i walked out of there with a brand new 2014 sonata and couldn't be happier. it was a great experience. thank you, I will be recommending y'all to many a friends and family. More

Sales Staff & Support Team I was greeted promptly by a new sales person, with whom I had made an appointment. Johnny Gomez worked with Tommy Alvarez to help provide a good found I was greeted promptly by a new sales person, with whom I had made an appointment. Johnny Gomez worked with Tommy Alvarez to help provide a good foundation for what they had to offer inventory and valued wise. Together they gave me a great overview of what was available and managed to persuade me to lease my second Santa Fe. One of those cars came from an offsite lot and the staff made sure that it was delivered right to the dealership. Thanks Ron Carter for the total package you provide. Bertha Fisk More

new genisis purchase I recently purchased a 2015 hyundai Genisis from Ron carter Hyundai. My salesman was Tasos. This time as well as in 2011 when I bought a new Genisis f I recently purchased a 2015 hyundai Genisis from Ron carter Hyundai. My salesman was Tasos. This time as well as in 2011 when I bought a new Genisis from Ron Carter, I found my salesman as well as all the employees to be very professional, friendly and helpful. More

Quality Experience This is my second time purchasing a vehicle at Ron Carter Hyundai because of the excellent service from their staff, and the quality vehicles they pro This is my second time purchasing a vehicle at Ron Carter Hyundai because of the excellent service from their staff, and the quality vehicles they provide. My first purchase was such a great experience that I did not hesitate to return once I was ready to purchase an additional vehicle. My sales associate, David Waters was extremely helpful and I highly recommend this associate as well as any other associate at Ron Carter. But it was hassle-free, and such a smooth comfortable experience. I will definitely be returning to this dealership for any future purchases. More

Purchase of new vehicle I went to the dealership to check on a deal that they called me about. I already owned a 2012 Santa Fe that I had bought there, but it had quite a fe I went to the dealership to check on a deal that they called me about. I already owned a 2012 Santa Fe that I had bought there, but it had quite a few miles on it. I sat through the process and decided to buy a 2014. Customer service was great! So far all is wonderful with the new vehicle. More

Another awesome experince So, this is the third car I have bought from Ron Carter. I have had such an awesome experience there every time!!!! I dealt with John Russ and he was So, this is the third car I have bought from Ron Carter. I have had such an awesome experience there every time!!!! I dealt with John Russ and he was awesome and the process was fairly smooth! I would definitely recommend Ron Carter to anyone!! More

Makin' it happen! We went in to test drive a new Hyundai Accent. The car exceeded our expectations for being a small hatchback. When we sat down and talked numbers wi We went in to test drive a new Hyundai Accent. The car exceeded our expectations for being a small hatchback. When we sat down and talked numbers with James Teng it was more that what we were looking to pay. After laying it out there of what we wanted to pay, they were able to make it happen. During the process, James kept spirits up by joking with us and once we got to financing, the finance man was laughing it up with us as well. It was an overall good experience for us and nice to have the employees being so friendly and trying to make us feel at home. More

They are more interested in arguing than selling I tried for over an hour just to get them to give me a price. They wouldn't even talk to me until I signed a paper saying I would buy a car they hit I tried for over an hour just to get them to give me a price. They wouldn't even talk to me until I signed a paper saying I would buy a car they hit a pric e I wrote down. I don't sign blank checks or informal contracts. They kept arguing with me saying I wasn't committed. I really tried to just get one price out of them and never could. I finally walked out very frustrated. I have bought many cars in my life and I've never had a worse experience with a dealer. More

Worse Dealership First the salesman lied about options he said the dealership installed after the car was taken in as a trade and tried to charge me $2400 for options First the salesman lied about options he said the dealership installed after the car was taken in as a trade and tried to charge me $2400 for options that were clearly not done to the car. After I left the dealership with the car, it took just under three months to get my plates and registration. I had called and emailed at least a dozen times. Most called and emails went unanswered until I sent a complaint to the TXDMV. The dealership charged me for a state inspection, which they never preformed and never refunded the money since I had to get an independent inspection after driving the car illegally for almost 3 months. This has to be the absolute worse dealership I have ever been to and will never consider doing business there again. And I strongly recommend anyone looking a vehicle there, look for the vehicle at a different dealership and save yourself all the aggravation. These guys are the ones that give car salespeople bad names. More