Big Star Hyundai

Every time I have had service performed at the dealership, I am confident that the dealership cares about my customer experience. They are invested in me being a happy customer, and are always eag dealership, I am confident that the dealership cares about my customer experience. They are invested in me being a happy customer, and are always eager to see me leave it satisfied. Bryan is a very knowledgeable and patient service advisor. More

In August, I purchased a 2025 Santa Cruz from Carvana with 11,000 Miles on it. When it got close to 12,000 miles, I called Big Star to see if it was due for scheduled maintenance. The scheduler said ye with 11,000 Miles on it. When it got close to 12,000 miles, I called Big Star to see if it was due for scheduled maintenance. The scheduler said yes, and you are covered for a free oil change and tire rotation. I dropped my car off, and when I picked it up, they told me it was not covered and I would have to pay, or my car would not be released to me. The woman who spoke to me was insistent that I would have to pay, even though their employees had said it was 100% covered. She said to me, "Why would you think you get a free oil change on a used car?" I said, "Because your scheduler said I was covered for a free oil change." Your in-person service check also offered me a free car wash. As if I were lying, she said, "You know we can check the call center and verify the conversation... I said, Please do so! They finally handed me my keys and told me I could go without paying. The condescending service assistant was Mehma Baig. In my opinion, it is a very poor business practice to wait until service has been completed and the customer is there to pick up the vehicle to try and change the cost of the service. Service manager on duty yesterday, Cole Young... 10/27/2025. SHAME ON YOU for allowing it to happen. They came to you several times explaining the situation, and you continued to try to make me pay! More

A/C vent service was not done correctly. Car was supposedly done, I paid bill; started car and A/C did Not work. Car was taken back to tech and supposedly fixed as A/C was working. Went a sh Car was supposedly done, I paid bill; started car and A/C did Not work. Car was taken back to tech and supposedly fixed as A/C was working. Went a short distance to a Wal-Mart and got 4 items and ate burger in the in-store McD's-maybe 45 minutes there. Returned to car, started car and the A/C Again did Not work. Returned to dealership. Steffy took car back again to techs. After about 15 minutes, I was advised the dealership was replacing the blower at their cost. Never really knew what happened as to why the A/C didn't work when it worked great when I arrived for the service. More

Not satisfied and not going to this dealership anymore . My palisade is 2025 and if any part which is even not my mistake they don’t claim under warranty . I already sent this case to my attorney and mailed My palisade is 2025 and if any part which is even not my mistake they don’t claim under warranty . I already sent this case to my attorney and mailed to Hyundai USA as well . It happens 3rd time and dealership is not concerned with anything . More

Everything went well. I was surprised with the recommended services (cabin air filter replacement and ac evap cleaner) with my car being 6 moths old with only 7,441 miles. I was surprised with the recommended services (cabin air filter replacement and ac evap cleaner) with my car being 6 moths old with only 7,441 miles. More

Great service and Mary is wonderful The service is reasonably price and Mary is knowledgeable reasonably price and Mary is knowledgeable More

Felt very comfortable with him and didn’t feel rushed or pressured. Understanding of my concerns pressured. Understanding of my concerns More

Our service was great and Paul was too. We’ll be back for our next services in the near future. We’ll be back for our next services in the near future. More

My experience buying a 2026 Palisade from Big Star Hyundai was a complete disappointment. While my salesman, Ronald Williams, started out friendly, the rest of the process felt manipulative and decept Hyundai was a complete disappointment. While my salesman, Ronald Williams, started out friendly, the rest of the process felt manipulative and deceptive. They lowballed my trade at $24K (despite CarMax/TrueCar offers at $26.5–$27K), hid the real trade numbers by including tax credits, added unwanted extras like a $4,310 “Platinum Package,” and even extended my loan from 60 to 72 months without clearly disclosing it. To make matters worse, they failed to install my plates and told me I didn’t need a front plate in Texas — wrong. And unlike my previous dealer, no one explained a single feature of my new Palisade. I later discovered hidden add-ons like AppearanceShield and a prepaid maintenance plan I didn’t need. The AppearanceShield has no value on my matte finish paint, and Hyundai already provides complimentary maintenance. This dealership prioritizes profit over integrity. I will never buy from Big Star Hyundai again and strongly urge others to read every line before signing. More

There are so much lack of communication between the staff. This is my third vehicle purchase, but I won’t be coming back. staff. This is my third vehicle purchase, but I won’t be coming back. More