Big Star Ford

Horrible repair service The initial contact with the service representative was unacceptable. Lacked professionalism, excessive usage of vulgarity and constantly interrupted The initial contact with the service representative was unacceptable. Lacked professionalism, excessive usage of vulgarity and constantly interrupted and distracted. Received an outrageous quote for repair work - declined to allow them to complete the majority of the work. Notified that electrical door repair was completed. Paid and retrieved vehicle to discover that the passenger window was partially closed. It would not longer operate. Originally informed them of the concern with the window. It was closed when delivered, now it will not move. They had no answer other than leave it and the will inquire if a tech will report on Saturday. If not the will determine if they can see on Monday if they can do anything. Exasperating at the lack of professionalism, poor customer service and inadequacy. More

Absolutely horrible service- totally irresponsible I bought my F150 from this dealership and had my service done several times. They are totally unreliable with respect to communication, timely service I bought my F150 from this dealership and had my service done several times. They are totally unreliable with respect to communication, timely service and maintaining basic contact. Vehicle could be left for an extended time, every time cannot get them and talk to them on phone and they will never keep any word they say. For example, my parts have been ordered and paid for but still over a month they have not given me an appointment that they were supposed to call. I have to go there physically to set up another appointment. If you have a dealership near you there is no reason to do any business with this one and since it is so close to my residence, I am compelled to use them. Not a service department I will recommend to anyone. More

Stay Clear From The Service Department My salesman was great when I purchased my wife’s Expedition. I believe his name was Nick, it started about a month after my purchase. We have the 3.5 My salesman was great when I purchased my wife’s Expedition. I believe his name was Nick, it started about a month after my purchase. We have the 3.5 Ecoboost, it started making a chirping sound on the passenger side. I live in Lake Jackson so I took it Gulf Coast Ford. It turns out to be the exhaust manifold gasket. They had our vehicle in and out with in 3 days. A month later the driver side started making the same noise. Gulf coast didn’t have any loaners cars so I figured I’d give Big Star a chance since that is where I purchased the vehicle. What took Gulf Coast 3 days to fix took Big Star Ford almost 3 weeks. I had to delay our family vacation a few days because of how long they had our vehicle. We had a planned to Drive to California. When I called upset they offered to comp me a free oil change. I agreed and they apologized, we took the Expedition the next day to California. It wasn’t till the past week when I knew something was wrong. I went to change the oil and only 2.5 qts came out. I opened the hood and there was oil all over the inside of the hood. We drove all the way to California and back with no oil cap. Not only did they take 5 times longer to fix our car than Gulf Coast Ford. But they offered to give us a free oil change and can’t even put back the xxxx oil cap. I called today asking if they could pay for the replacement cap that I had ordered. They agreed to pay and give me a call. I had ordered the part from Yaklin Ford since it was in my area. I went to pick up the part and it was never paid for. Tried calling and could not get an answer. I will never take my vehicle there to service again. It was a complete nightmare. The sales team is very friendly but they have to do something about service, it’s ridiculous. More

Typical Used Car Salesman,, Lived up to their reputation Worked a week on a deal to trade in my paid off truck for a used 2017 Raptor. Made a deal and had an email from Salesman Robert Barrett to back it up. Worked a week on a deal to trade in my paid off truck for a used 2017 Raptor. Made a deal and had an email from Salesman Robert Barrett to back it up. Applied for Credit, Approved for credit, Cleaned my truck out, had it washed. Went to the dealership, signed some papers, saw the deal with the "New Price of the truck.. Was told this is a normal charge of over 2 grand and it just gets added to the final price...I guess they think not many will just walk away at this point and I assume this is why they want you to sign all the other documents first. I finally had to ask to see the deal when BOOM There was the extra 2k. and I did ask. I did show them the email with w the price we agreed on. Today they refused to honor the original internet price, they have changed the original internet price but hey,, they did say if I come back they will give me free gas and try and get me a raptor hat.. xxx... Give me the deal we agreed on!! You can just change a xxxx deal Kevin Butcher used car manager. I have lived in PEARLAND my entire life and I sure see things changing.. What happened to honoring what you say.. I am sure you get away with this 9 times out of 10 but it doesn't make it right. It is still a con job. PLEASE LOOK AT YOUR DEALS BEFORE YOU SIGN PAPERWORK.. More

Purchased my last truck form them in 2014. Cost $60,000.00. My experience with this dealership was the worst to date! After registering on the web, I had a call from a sales person that night before. All good a My experience with this dealership was the worst to date! After registering on the web, I had a call from a sales person that night before. All good and positive vibes, The next day I showed up to the used car dealer ship of Big Star Ford. Now to be fair (yet they were NOT) my credit profile and life situation has changed in the last year due to a divorce and a personal illness. I made the sale person COMPLETELY AWARE of my situation before I showed up that morning. Well once I was there, they got my basic credit info and ran a credit report. To my surprise the sales rep said I had four repossessions on my account. I told them I NEVER HAD A REPO. I reminded them I my last vehicle, a $ 60,000.00 truck was purchased there. At that point I was treated like ROAD KILL WITH A STINK. No one would even look at me, any questions I asked were replied with I don't know. Before I left I check my credit report on line and it showed no repos. I called Experian and told them of the situation. I named a few of the lenders which claimed I had a repo. Only one was on my credit report and it showed current and paid in full. Man I was beyond angry. I write a email to Big Star and some dumb xxx manager name Robert called me back. He had an attitude right of the bat. I was quick to put him in his place and inform him that I was at another dealership and there wasn't an issue with me credit report. I told this idiot that they made a mistake and did not submit two years of my residence and that effected the results. The jerk had the never to ask me if I had bought a car. I said no. With out skipping a beat this jerk, said, well come back and let us sell you a car and make it up. I submitted a second letter asking for a manager who cares about CUSTOMER SERVICE TO CONTACT ME, but not such luck. Today I received a letter from BIG STAR FORD indicating mt score which was exactly what I told them it was. No apologizes for there unprofessional behavior after the mistake and no mention of my two mails I sent in asking a someone who cared for a loyal customer. To make things worst, I had been paying them $104.00 a month since I bought my truck in 2014 for oil changes. Look, I my self have been in customer service management for near 20 years. Mistakes are made. How you recover tells what kind of character and value for customer service you. THIS BIG STAR FORD IS A JOKE AND DON'T GIVE A xxxx ABOUT YOU AS A CUSTOMER. THIS IS JUST THE FIRST OF MANY REVIEW I WILL BE SUBMITTING. I HAVE NEVER BEEN TREATED SO BADLY ESPECIALY AFTER GIVING THEM MY BUSINESS SINCE 2014. Totally unprofessional and unworthy of CUSTOMERS HARD EARNED MANY. COWARDS. More

WORST EXPERIENCE FROM ANY DEALERSHIP I am person who is using Toyota and Honda for long time. For the first time I thought of buying a ford SUV for my small family. I started talking with I am person who is using Toyota and Honda for long time. For the first time I thought of buying a ford SUV for my small family. I started talking with different dealerships and 4 dealerships came with some great deals. So, I was more than happy with the decision I took to buy ford. Since I ended up with same deals from four different dealership I choose Big Star Ford located in Manvel because they were the first one who came up with the deal. I talked with one of the associate and came in to deal about the car and the drive out price of the vehicle. Yesterday (May 15, 2018) after 7.30pm I called Jacques Davidson(Jack) who I was talking with and told him that I will be coming to the dealership to sign the contract. He told that he is logging out and he has passed everything to another associate. I went there with couple of my friends and when I checked the vehicle there was already 450 miles on that. I asked the associate about that and he told me, that was the car he was telling, and I enquired whether they have different one in same model. It was surprising to me that they told that they don’t have any base model in the showroom. Such a big showroom and doesn’t have another car that too a base model. I told the associate that I need to talk to the manager and I believed that managers are the one who good to deal with the customers. We went to his desk and was standing there, and he didn’t offer as a seat to sit and talk. We were standing there and told him that we were having a deal with associate for 2018 ford Explorer for 29000 Drive out and I showed him the proof of mail (I have attached along with this and I have the whole conversation in the email). He checked something and told me that they can’t do that for that price. We asked him that it is his employee who send the mail. He was acting crazy, rude, Sarcastic and told me that he doesn’t know about that and asked to check with the associate who provided that. I am hearing that for the first time a manager telling that he doesn’t have any responsibility for what his employee did. Here comes the worst part. We were totally disappointed and told them that we were having same deals in Russel and Smith and Joe Myers and we wasted our time and travelled all the way with the deal which his associate gave us. He insulted us saying that “it’s only 8.45pm now, still got 15 minutes left to reach different dealership and Russel and Smith is nearby and can go and talk with them”. How can a manger can be impolite to a customer? I am surprised seeing all these 4 stars for this dealership. If the manager is acting like this how will be the associate. I am seriously rethinking about taking Ford only because of the bitter experience I got from this dealership. There is no option to give 0 star otherwise definitely would give that. More

Great experience Had a great buying experience! Felt really good about everything! They were very upfront with everything. Would definitely recommend friends and famil Had a great buying experience! Felt really good about everything! They were very upfront with everything. Would definitely recommend friends and family. Looking forward to doing business in future. More

Extreme pool Service and professionalism. My initial rating when I bought two vehicles from Alfred at Big Star was great, 5 stars! I also bought the Advantage Care for both of my vehicles. O My initial rating when I bought two vehicles from Alfred at Big Star was great, 5 stars! I also bought the Advantage Care for both of my vehicles. Once I started using the Advantage Care System with their Service Department is where things went down hill. They promised my vehicles would take 1 1/2 hours to do the oil change. They took over 2+. I completed several surveys they requested explaining this situation. They promised they were fixing their Service Department, but yet again it didn't get taken care of. I went in for a final oil change on my advantage care, only to be told by a very rude Service Manager that they could no longer do business with me because of my bad experiences. I have never heard of such and ended up meeting with the GSM who only handed me a check to have my oil changed somewhere else and that they would no longer do business with me. I have been around the car business along time and never have I been treated so poorly!! My advise to you would be to STAY AWAY COMPLETELY FROM THIS DEALERSHIP!! Be aware!! More