Big Star Ford

On 04/15/24, I took my 2020 Ford Eco Sport vehicle by tow truck to the BIG STAR FORD Dealer. Rosemary Garza, the Service Advisor at Ford, received it and texted me that the engine and turbo need to be replac truck to the BIG STAR FORD Dealer. Rosemary Garza, the Service Advisor at Ford, received it and texted me that the engine and turbo need to be replaced for an approximate cost of $7,181.62. I reminded her that the vehicle had a recall and that they should cover those expenses. The vehicle was at the Dealer for 4 months and did not give me a Loaner Vehicle. On 06/12/24, I was informed that the recall was over and that they would cover the repair. On 08/14/24, I was informed that the vehicle was ready and that I could pick it up. On 08/18/24, I took the car on Sunday and left it at the Dealer which is closed. The vehicle did not accelerate and the dashboard lights came on. On 08/19/24, Mrs. Rosemary told me that the fault was the transmission and that they were going to check the vehicle. On 08/23/24, Mrs. Rosemary informed me that the technician checked the vehicle and said that the spark plugs (3) and coils needed to be changed for a cost of $834.98. I removed the vehicle because I considered it an excessive cost and that this was not the reason for the fault. On 08/26/24, I took the vehicle with the most serious fault again. I asked another technician to check the vehicle. The other technician informed me that the fault was due to the throttle control body or the accelerator sensor. I again removed the vehicle and took it to the Gulf Coast Dealer in Angleton. Where they determined that the fault was a pin adjustment in Pin 31 of connector 1232E, And the fault that the vehicle had completely disappeared. Mrs. Rosemary used offensive terms towards me such as "I don't know what you did to the car because it worked fine when it rolled out of here" The Mechanical Technicians of FOR BIG STAR could not find the real fault of the vehicle, suggesting changing parts that were not the real fault of the vehicle, implying an unnecessary outlay of money. I DO NOT RECOMMEND BIG STAR FORD. More

Highly recommend working with Ali Alshackarchi in buying a vehicle from this dealership. He was great to work with. I had never bought a vehicle online and from another state but it couldn’t have been bet a vehicle from this dealership. He was great to work with. I had never bought a vehicle online and from another state but it couldn’t have been better! He also drove 3.5 hours to meet me with the vehicle. I would also commend Steven in the finance department. I would highly recommended them to work with! More

Unresponsive, unable to get parts. Have to call constantly to get an update. Why take an appointment if you aren't going to have the parts ready? Even further, why not update your cust Have to call constantly to get an update. Why take an appointment if you aren't going to have the parts ready? Even further, why not update your customer when a vehicle has sat there for over 6 months? When I called to further inquire STILL no answer. I had to threaten a lawyer over email to get a call back at all. At which point I was told "they can't get the parts, I don't know what you want me to do!" And then told I could come get my vehicle (no airbags due to recall) whenever. I said absolutely not, you'll drop it in my driveway "not sure we have your address" Overall negligence and not a professional environment. Don't go here. More

I took my Ford F150 here for an unidentified drive train issue (i was experiencing a multitude of symptoms). I spent 6 months at other Ford dealerships trying to figure out what was wrong before taking it t issue (i was experiencing a multitude of symptoms). I spent 6 months at other Ford dealerships trying to figure out what was wrong before taking it to Big Star Ford. They went through Fords entire process of elimination list (which was ALOT) replacing part after part. My service advisor Ian Sellers worked with me every step of the way and was vigilant with Ford for a resolution. After months of troubleshooting my truck ended up needing a new engine. From there the whole service department got it installed in just a few days. Ian communicated everything well, was patient with me and made this whole experience so much easier. I cannot express how much I appreciate the honesty, hard work and customer service here at Big Star Ford. I won't be taking my truck anywhere else! Highly recommend!! More

Requested Vallet service from Big Star Ford to have a factory recall Powertrain..software update. Outside contractor to pick up vehicle calls me--the customer--to get our numbers to the street address (h factory recall Powertrain..software update. Outside contractor to pick up vehicle calls me--the customer--to get our numbers to the street address (he only had street name w/o numbers. After becoming a little suspicious, we referred him back to the service agent and he eventually called back a second time with the right numbers to our street address, but wrong street name. Talk about "good help is hard to find." We ended up canceling the Valet service. If we had this problem getting our vehicle picked up, imagine trying to get it returned/dropped back off to us. More

Never buy a Preowned vehicle from this place! Worst experience ever. We purchased a King Ranch SUV the a/c didn't work when we test drove it, They kept it for a week fixing it, supposedly they fi Worst experience ever. We purchased a King Ranch SUV the a/c didn't work when we test drove it, They kept it for a week fixing it, supposedly they fixed it 6 months later its stop working. It started leaking transmission fluid, I took it in and they refused to fix the a/c and thank God the truck still had trans warranty and it only had 49k miles. so be aware of what you purchase from BIG Star FORD in Pearland TX. More

I want to take a moment to Thank Alex and Oscar for an exceptional experience. I had gone to another Ford dealership, and let me say, they are not nearly and kind, considerate or respectful as these 2 ge exceptional experience. I had gone to another Ford dealership, and let me say, they are not nearly and kind, considerate or respectful as these 2 gentlemen were. I found what I was looking for Saturday night, and by Monday, I was a proud owner of my new ride. It was the smoothest transaction I've ever had the privilege to be a part of. Alex kept me in the loop with appointment times, sent be videos and auto information. I got there early and Alex was with another customer. He was kind enough to hand me off to Oscar. I've been driving a 2000 F150 and what they got me into was a spiffy new (to me) 2022 F150. I would say ALL the bells and whistles, but I was informed it was a base model. Man, Ford has come a long way in amenities. Driving in to work this morning, I felt all fancy! The sales manager was more than helpful. He shared his knowledge and insight. Overall, this has been a 5* experience and I will be glad to share with friends and family about Big Star Ford. Thanks Again!!! More

Trying to make a long story short. .. I was out of town, and my husband had dropped my car off here to fix a pretty simple electrical problem with the sound in my car. He was dealing .. I was out of town, and my husband had dropped my car off here to fix a pretty simple electrical problem with the sound in my car. He was dealing with a woman named Michael. Every time he called for an update, she would give him the runaround and basically lie to him about the status of the car... She actually said that he could text her through a certain number for updates, but whenever he did that he would get no response... In fact, the last call he had made to her she had admitted that she got all these text messages and she just didn't reply to them BUT that our car was next to be serviced. Horrible service and horrible agent. When I heard all of this, I had asked my family what's going on with this place? My parents proceeded to remind me that that was the place that TOOK MY DAD'S TRUCK FOR A JOYRIDE AND ACTUALLY DAMAGED ONE OF HIS AXLES! He knew this based on his mileage, and clearly his axle was damaged. Had to take it to somewhere else to get fixed. At this news, I had had it, and I went in in person to demand my car back. When I went in, this, Michael lady was nowhere to be found, and when the staff did find her, she was extremely unfriendly. I told her that we are taking our car back and going to take our business elsewhere because of their incompetence. She sauntered off, and when she finally brought my car around, I saw that it had clearly been sitting there for 5 days, UNTOUCHED, covered in leaves and pollen and definitely NOT next in line to be serviced as she stated to us on the phone... I was standing right at my door waiting for my keys. She hung her head, gave me my keys, and I drove off never to return again. The owners name is Rick Law if anyone needs to complain to the OG... More

My buying experience with Alex surpassed expectations. He was quick to respond to my inquiry, knowledgeable, reasonable, and professional. Him and his team were very helpful throughout the pre-qualificati He was quick to respond to my inquiry, knowledgeable, reasonable, and professional. Him and his team were very helpful throughout the pre-qualification process and provided all the clarity I needed to assure I was buying wisely and beneficially. I didn’t feel pressured and I was provided the chance to thoroughly know the vehicle before I made the purchase. They were attentive to my follow-up service needs which was also a super quick and easy experience. They always exceed what I expect from a sales group and I’ve really enjoyed my vehicle. If the need arises again or if I’m ever asked, Alex and the whole Big Star Ford team are the best at what they do and I feel confident that all my needs will be met buying from him again. More

Hard working sales doing everything they can to help put you in a new truck you in a new truck More