Big Star Ford

Great truck and great service Excellent buying experience and great selection of trucks. See Tommy Le, I have had the most pleasant buying experience with this salesman, he’s the o Excellent buying experience and great selection of trucks. See Tommy Le, I have had the most pleasant buying experience with this salesman, he’s the only reason why I’ll be returning for my next purchase. More

Service I called Big Star Ford Service Department to make an appointment to take my 2014 Ford Escape in, when I stopped it would heat up, which is connected t I called Big Star Ford Service Department to make an appointment to take my 2014 Ford Escape in, when I stopped it would heat up, which is connected to the last Ford Escape recall. I drove it in for my scheduled appointment for Monday, Oct. 30 at 11:00am. When I arrived, I talked to the Mr. A, a service advisory, who explained to me the service department was behind, one Service Dept. worker is going on vacation and the other service department worker was getting all his work as well. Thinking since I had an appointment they would be checking it that day or the next day. He informed me I needed to leave, but they couldn't look at until 3 days later. I asked him why did I make appointment to be told it would be three days, he informed me that it will hold my place in line...REALLY...going without a vehicle for 3 days to let it set . I asked him if I could just bring it back in three days, he said I would lose my spot in line...I will never go back there for service or to buy a vehicle and be all means refer anybody here. More

Excellent service excellent service, tommy very kind and deposed to help you, and find you a good deal, I recommend, They are very friendly, I give him a 100 excellent service, tommy very kind and deposed to help you, and find you a good deal, I recommend, They are very friendly, I give him a 100 More

Terrible sales and service I have been bringing my two Fords for service for about 5 years. The staff turn over is unbelievable as soon as you get to know someone and they ge I have been bringing my two Fords for service for about 5 years. The staff turn over is unbelievable as soon as you get to know someone and they get to know you they are gone. I had tried to purchase a new car and visited the showroom on numerous occasions. The sales support was worse than the service department. The salesmen did not know anything about the Fords he was trying to sell and when we found someone that knew a little bit about the cars there was no follow up to meet the vehicle needs we wanted, so be bought our new car at another dealership. Recently tried to make a service appointment for a vehicle inspection but the on line reservation system was not working. Called and made a appointment on the telephone waiting on hold forever and when I arrived 20 minutes later per the appointment I was told they could not honor the appointment that was confirmed 20 minutes earlier because their system was down. Why did they make the appointment if the system was down? This Ford Dealership has been going down hill over the last five years and it still continues to be just plain terrible in all aspects of customer support and desire for repeat business. There are a lot other Ford Dealerships in the Houston area and would recommend not going to Big Star Ford for any of Ford related new car and Truck Sales and servicing. More