Big Star Ford

Bring lube if you shop there Let’s start at the beginning. Second week of October I bought a truck from Big Star. When I went in I told them I wanted a XL F150. Instead they start Let’s start at the beginning. Second week of October I bought a truck from Big Star. When I went in I told them I wanted a XL F150. Instead they start bring out platinum and king ranch trucks. I keep saying I want a XL F150. So they bring out this loaded XLT and its nothing what I’m looking for. They tell me this is the only truck that they can approve. Half way filling out the contract I change my mind and want to wait. They tell me they are the only dealership that can get me a truck and if I try somewhere else, my credit will drop and I can’t get a truck anywhere. So I get it. Then while I getting it I ordered mirror for the truck. Tell me it’s going to be a week or 2 to get them. So after 2 weeks I start to call to find out what’s going on. 2 days before thanksgiving I drive over after calling 18 times and never getting a call back. “They just came in” I was told. Then find out they sold them 3 weeks before. A week later they come in. While it’s in the shop I tell them about a few other problems. Get the truck back and instantly I find out none of the problems have been fixed. So they run the truck back and plug it up and tell me it’s a glich in the computer but it’s fixed. At this point I’ve contacted the sales person who sold me the truck and actually quit 2 days after I get the truck because I’m there words “ all they do is screw people. They told me to sell you that truck and wouldn’t look for any other truck. They force people in to trucks they need to get rid of.” So in February I decided to go in again to see if I can get everything fixed. And after 6 weeks of sitting there, it’s in worse condition then when I dropped it off. Key pad quit, screen keeps going out, accelerator doesn’t always work, still smokes when you start it, still has the ticking noise. It’s truly amazing that a dealership would treat a customer like that. I will not be taking this down. I will be sharing it everywhere I see them advertising. It’s unamerican how they treat people. There is honestly a lot more I can say. I’ve talked to 3 X employees and they all say the same about them. They just want your money and for you to go away. More

They took 4 months to "fix" our car and still haven't! Absolutely TERRIBLE service department and a collision center!! Worst experience EVER WITH ANY TYPE OF BUSINESS, PERIOD! Following a wreck they had o Absolutely TERRIBLE service department and a collision center!! Worst experience EVER WITH ANY TYPE OF BUSINESS, PERIOD! Following a wreck they had our vehicle for ALMOST 4 MONTHS!! TOOK it home again today after bringing it back once already for missed repairs and screw ups, to discover thst they basically had it for 5 weeks and did nothing at all. They did further damage while "fixing" it, to the interior plastic, ruined the fabric on the ceiling with greasy, dirty hands I assume, and incorrectly install a new steering wheel. They also gave it back both times with ZERO GAS AND ABSOLUTELY FILTHY inside and out. That's not all the issues either but this already cost me enough time. Bottom line if you want actual "service" and your WANT YOUR car to be worked on by mechanics that don't need to print out instructions for installing a steering wheel, AND STILL DON'T GET IT WRONG, then DON'T TAKE YOUR CAR HERE !!!!!! More

Getting a run around I turned in my 2018 Mustang 10 days ago because the rear end is making a strange noise. 2 days later they said they had found out what causing the no I turned in my 2018 Mustang 10 days ago because the rear end is making a strange noise. 2 days later they said they had found out what causing the noise and just had to figure out the fix. They told my daughter 3 days later they found out what was wrong and they were either going to repair the rear in or replace. Well when I called today to check on it they said they were still looking for the cause. I'm pretty sure they haven't look at it. THIS IS THE LAST TIME I WILL BE GOING TO BIGSTAR FORD IN MANVEL. As a Ford dealer you would think they would know how to repair their own products. More