Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Ford
Manvel, TX
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
761 Reviews of Big Star Ford
September 21, 2019
Everybody is very friendly an helpful Everyone from the sales force to the credit Dept wants to make sure your visit is as comfortable and fast as possible all questions you may have are a Everyone from the sales force to the credit Dept wants to make sure your visit is as comfortable and fast as possible all questions you may have are answered immediately More
by Guy
Employees Worked With
Steven Sawyer-Alfred-Raymond
August 11, 2019
Great customer service Brain Martin was awesome and so was Raymond Bruner they were really helpful and they didnt try to make us buy they broke everything down and more to h Brain Martin was awesome and so was Raymond Bruner they were really helpful and they didnt try to make us buy they broke everything down and more to help me and my wife make a decision I will differently go back to them in the future. More
by Dated2019
Employees Worked With
Brain Martin, Raymond Bruner
July 24, 2019
Enjoyable Derek was awesome, friendly and very helpful. Went out of his way to find us what we wanted, and took care of us while we waited. Derek was awesome, friendly and very helpful. Went out of his way to find us what we wanted, and took care of us while we waited. More
by Pltielke
Employees Worked With
Derek Frank
July 06, 2019
Bait and switch I found a truck on the True Car website and inquired about it. When I arrived at Big Star Ford, they evaluated my trade-in and suddenly the price of t I found a truck on the True Car website and inquired about it. When I arrived at Big Star Ford, they evaluated my trade-in and suddenly the price of the truck increased by $3,000. When I asked why, I was told that the "true price" shown on the site is not actually the true price--the dealer had added tires and rims but not adjusted the price to reflect their investment. In other words, it was the old bait and switch. I foolishly purchased the truck from them anyway as it was the only one in my area that fit my needs at the time. During the purchase, I was told the dealer had two sets of keys for the truck. However, after signing all the paperwork, low and behold, they were only able to locate a single key. I was then told that I could have a second key made at my local dealer and email the receipt for reimbursement. I am still waiting for that illusive "check in the mail." Of course all of their voicemail boxes are full and I cannot get a single response to email. I am currently waiting to hear the outcome of my claim with the BBB. My advice--avoid this dealership at all costs. You are better off taking the bus! More
by cooper
Employees Worked With
Kirk Vanderslice, Keven Butcher, Tom lee
July 03, 2019
Quick, easy deal Had a good experience with Cory. Worked the deal over the phone, came in to the dealership and signed the papers. Very easy to work with. Had a good experience with Cory. Worked the deal over the phone, came in to the dealership and signed the papers. Very easy to work with. More
by Rm123
Employees Worked With
Cory
June 25, 2019
Purchase of 2018 Flex Limited Brandon did a great job of taking me through the process negotiating and purchasing this vehicle. Tommy was helpful in the final financing and sale do Brandon did a great job of taking me through the process negotiating and purchasing this vehicle. Tommy was helpful in the final financing and sale document preparation. More
by MKH
Employees Worked With
Brandon Butler, Tommy Le
June 25, 2019
Sold! Jimmy in Pre-Owned was great! He didn’t rush me when I arrived. He allowed me to come in my own time, understood my dislike of the vehicle purchasing Jimmy in Pre-Owned was great! He didn’t rush me when I arrived. He allowed me to come in my own time, understood my dislike of the vehicle purchasing experience, and worked to make it easier. He truly made a difference when it came to decision time. More
by Jay
Employees Worked With
Chen, Jimmy
June 17, 2019
Awesome easy buying experience Derek Frank was a awesome sales man! He was very knowledgeable and we were in and out in no time. He made the buying experience a great! Derek Frank was a awesome sales man! He was very knowledgeable and we were in and out in no time. He made the buying experience a great! More
by Matthewlewis
Employees Worked With
Derek Frank
June 15, 2019
New Truck Purchase Fantastic service from the sales associate (Kirk Vanderslice/Brian Martin), sales manager (Clay Sanford) and finance department (Raymond Bruner). I wi Fantastic service from the sales associate (Kirk Vanderslice/Brian Martin), sales manager (Clay Sanford) and finance department (Raymond Bruner). I will purchase my next vehicle from Big Star Ford. More
by YoursTruly
Employees Worked With
Clay Sanford, Kirk Vanderslice, Raymond Bruner and Brian Martin
June 10, 2019
Outstanding customer service and outstanding helpful personnel. I would definitely recommend Big Star Ford to anyone who is looking for a new vehicle. Big Star Ford is the best i and outstanding helpful personnel. I would definitely recommend Big Star Ford to anyone who is looking for a new vehicle. Big Star Ford is the best in Pearland. More
by Fer
Employees Worked With
Kirsten
