Big Star Ford

Buyer Beware I had been looking for a 2019 XL 150 for months and had been watching one on Big Stars website. Over the months I had been shopping I tried setting up I had been looking for a 2019 XL 150 for months and had been watching one on Big Stars website. Over the months I had been shopping I tried setting up a deal online several times and received estimates with my trade in. I finally “locked in” an acceptable deal with Big Star and printed it out along with three other offers that matched the price. (I had actually run the deal through 4 times in the previous months with Big Star and each time got the same quote.) So, I called the salesman and told him I was going to my credit union to get financing for the deal I had “locked in” . He said “Great, I will have it ready for you.” When I got there we started talking and they wanted 5000 dollars more than the agreed upon price. They kept telling me about all the extras on the truck and I kept telling them all those extras were included on the online deal and there were no “extra” extras that they kept talking about. So we went back and forth for three hours. All during which we had to listen to our salesman talking about his upcoming birthday party at the casino in Louisiana. I finally got them down to within 1500 dollars of my target and just gave in. I was worn out from the deal and I just needed the truck at that point. Later I filled out a survey in which I wasn’t very nice to Big Star and I got a call from Tim J. He said he was the manager and wanted to know if there was anything they could do to make things better. I of course asked for the 1500 but that wasn’t an option. Instead I asked for a brush guard and he agreed. He said he would order it and they would call me in a week. I waited and nobody called. I was moving and very busy so I gave them another week, still no call. So I called them and I was told it was never ordered so we went through all the “wait another week” stuff. Still no call. I had moved at this point and I had a new job so this was becoming a real issue. Finally, after nearly a month I get my brush guard. Nice, but we are not done with B.S. They sent me someone else’s license plates! I cannot imagine how bad that might have been if I hadn’t noticed and put them on the truck. To make things worse they asked me to bring the plates to them. I live 160 miles away! I had to pay 10 dollars to ship them back. I now get 4 to 5 calls a week to sell me a new car. All from Big Star. I tell them the same thing every time. “I just bought a truck and am not looking any longer. Please stop calling.” Well they don’t stop. I texted the guy who got me the brush guard and told him. He said he would take care of it and 10 minutes later I got another call at work...I am teacher. Calls at work are supposed to be “Emergency Only”. Bad experience doesn’t begin to describe this one. In short: Big Star does not honor their online deals. They are very bad at communicating between departments They will tell you anything to make you go away They do not return calls in the service department and they don’t follow through on problems They could care less about your circumstances or your time Have your ducks in a row if you intend to do business with Big Star. I have a feeling my deal would have headed south in a big hurry if I had not taken the time to prepare for it. More

Derek (MGR) is a liar plain and simple. My in-laws have been waiting for the last day of the month to get a truck note they can afford. I called all around Houston between work, and while dr My in-laws have been waiting for the last day of the month to get a truck note they can afford. I called all around Houston between work, and while driving as the day was running out, to try to help them handle it. I had one lined up at Baytown, but Derek assured me he was the manager at Big Star and could give me the bottom-line price of what’s on the lot. His lying truly caused us to miss the truck for cheaper at Baytown Ford from a guy that said Derek would do what he did. Sure enough, when my parents were just making it in time from driving all the way from Sugar Land, Derek raised the price to 1900 from what we had agreed on... Knowing I wasn't about to buy some story at that point, he still tried saying that he was selling us the car for the agreed price, but there were some extras on the car worth 2990 that were a deal for 1900.... I had already covered this situation with him earlier in the day, and talked about our situation of trying to get to our price before tt&l, and 1) he assured me, 2) knowingly lied, and 3) caused us to miss a good deal on the same 19 that may not even be around next month.... xxxx of xxxx, I hope he sees this. They were depending on me, and I relied on his lies... I stand by this review 100% -he knew what he was doing ---I was VERY CLEAR on what I had been through and the bottom price we could pay... I can’t believe anyone would let this person by their face.. truly living up to the acronym B.S. Ford… More

Bait and switch I found a truck on the True Car website and inquired about it. When I arrived at Big Star Ford, they evaluated my trade-in and suddenly the price of t I found a truck on the True Car website and inquired about it. When I arrived at Big Star Ford, they evaluated my trade-in and suddenly the price of the truck increased by $3,000. When I asked why, I was told that the "true price" shown on the site is not actually the true price--the dealer had added tires and rims but not adjusted the price to reflect their investment. In other words, it was the old bait and switch. I foolishly purchased the truck from them anyway as it was the only one in my area that fit my needs at the time. During the purchase, I was told the dealer had two sets of keys for the truck. However, after signing all the paperwork, low and behold, they were only able to locate a single key. I was then told that I could have a second key made at my local dealer and email the receipt for reimbursement. I am still waiting for that illusive "check in the mail." Of course all of their voicemail boxes are full and I cannot get a single response to email. I am currently waiting to hear the outcome of my claim with the BBB. My advice--avoid this dealership at all costs. You are better off taking the bus! More