Big Star Ford

We agreed upon a price, I drove a few hours to test drive and pick up the car. They take me to the "back desk" where they hand over the agreement with an extra $2,000 in addendums added on they say they can and pick up the car. They take me to the "back desk" where they hand over the agreement with an extra $2,000 in addendums added on they say they can't remove for things like "wheel locks" and a "security tracking service". I told them to remove the $2K in charges we hadn't agreed to and they refused. They knew I had driven 6 hours to get there and I had invested a lot of effort in this car. They flat out told me they had to lie to compete with other online prices. I suppose that was the only time they were honest during our interaction. I refuse to support dishonest dealerships and walked. Very frustrating that they think it is acceptable to just lie to get you in the door. Even if you ask for an out the door price before you get there, I would not trust this dealer. They are scammers, plain and simple. More

After dealing with the service department on a defective 2020 Ford F150 back up camera I have had the worst experience in my life it seems like there is no one there that can check and see if my part is in 2020 Ford F150 back up camera I have had the worst experience in my life it seems like there is no one there that can check and see if my part is in and must have a consultant Contact the parts department to go and see if your part is in now the consultant as I understand the consultant is the only one that can look your name up in the computer to get your customer number and refer the parts department To Check then contacts the consultant to tell you if it’s there all this is after I receive a text sorry email telling me it’s in but they would not schedule the work until they could verify that the part was in now the parts department is only 4 feet from the consultants it’s beyond me why it takes so many people to see if the xxxx camera is on the shelf please advise. Steve Skolaut More

When I responded to Sara on chat,she put me in touch with a salesman, Jacques, he called and did everything I ask for and the deal is done. No run- around, took care of business. Thank you! with a salesman, Jacques, he called and did everything I ask for and the deal is done. No run- around, took care of business. Thank you! More

The Whole Staff from salesman to finance was just awesome. They went over and beyond to help and answer any questions I had!! Awesome service awesome. They went over and beyond to help and answer any questions I had!! Awesome service More

Easy fast experience Antonio Hunt was awesome thanks alot he even met me halfway so I didn't have to miss any work truck was perfect he even met me halfway so I didn't have to miss any work truck was perfect More

Highly recommend Alfred Sijuwade and Buzz Morgan for their care and service. They both made it a point to help us make the right choice with model and color based on our preferences. Both very committe their care and service. They both made it a point to help us make the right choice with model and color based on our preferences. Both very committed to customer service! More

Rainier Jamir was very professional and easy to work with. Purchasing/finance was quick and easy. Good money for my trade. Will definitely return for my next vehicle purchase. with. Purchasing/finance was quick and easy. Good money for my trade. Will definitely return for my next vehicle purchase. More

Very helpful and efficient. Went above and beyond to make the process of buying a vehicle online, as quick and easy as possible. Very knowledgeable and friendly! make the process of buying a vehicle online, as quick and easy as possible. Very knowledgeable and friendly! More

Jacques Davidson was outstanding and very friendly. He worked with us quickly and efficiently on price and was very patient as we worked toward our purchase decision. worked with us quickly and efficiently on price and was very patient as we worked toward our purchase decision. More

Best car buying experience we have had. Would recommend Brian Martin to everyone! He and Clay Sanford made everything easy for us and with the rest of the Big Star team. Brian Martin to everyone! He and Clay Sanford made everything easy for us and with the rest of the Big Star team. More