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Big Star Ford

Manvel, TX

4.2
761 Reviews

17717 South Fwy

Manvel, TX

77578

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761 Reviews of Big Star Ford

January 14, 2021

Overall it was a pleasant experience. I walk straight in I said I didn't want to hear any fluff I'm not doing fluff and I don't want to read any fluff. They tacked on an additional three hundred and somethi More

by kevinStewart77401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Chen, Kevin Butcher
December 31, 2020

Ali was great, very helpful and professional. His knowledge of both his product and my trade in. Made this process seamless. Ali made sure that I got maximum value for my trade. More

by r.pfranklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Taylor, Pablo Tovar, Derek Frank, Whitlee Lucher, Louis Mancinas, Abraham Saavedra, Kim Srey, Randy (Big Country) Johnston, Karl Alfeld
December 30, 2020

List price for a 2019 Ford Fusion was $ 15,180. After agreeing on the price the finance department added $ 1,900 to the sales price for aftermarket upgrades which were never discussed. Bait and switch s More

by esabolsice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Juarez
Jan 04, 2021 -

Big Star Ford responded

Hello, Thank you for the review. Your feedback and your business are valued. Here at Big Star Ford, we put a high priority on being trustworthy and transparent in all we do - especially with our prices - so I am sorry if that was not apparent during your visit with us. If you would like to talk about this issue further, please feel free to contact me directly. Thank you! General Manager Rick Law rlaw@bigstarford.com

December 28, 2020

The service is great and everyone is very helpful. Prices are affordable and they have a good inventory of vehicles. Best experience ever r j More

by Morganmaclay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
December 27, 2020

Richard Chapple helped us look through several different options of Explorers and Expeditions to find the perfect vehicle for our family. We will return to Richard for our next purchase as he is very easy t More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Chapple
December 19, 2020

Richard is a very patient salesperson. I enjoyed dealing with him. He is very thorough and explains the features of the vehicles very well. He even took out time 2 days later to explain the features to my More

by Larry.walls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
December 17, 2020

I didn’t care where I had to go to get the car my wife wanted, just as long as I got it at the price I wanted to pay. I found the GT my wife wanted at Big Star Ford after searching in Arkansas, Louisiana, More

by Patrick.mcconnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augustine, Jacques Davidson
December 13, 2020

Extremely kind and they explained everything. Derrick and Augustine were awesome. Friendly and helpful. I felt very much at ease. The process was not long either. More

by apersefield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augustine, Derek Frank
December 01, 2020

Very good service, and really fast process to close sale.I was in and out within a hour with my new car. Everything was really organize and everyone was attentive helpful, and friendly. Thank you Big S More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rainier jamir
November 24, 2020

woman named reene treated me like a minor; inferior because im young and i dont know what im talking anout or doing when i probably make her salary lmao straight up rude and disrespectful to everyone b More

by william
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
renee
Jan 04, 2021 -

Big Star Ford responded

Hi William, Thank you for taking the time to write a review -- your feedback is appreciated. We always want our customers to feel welcomed and valued the moment they walk through our doors here at Big Star Ford. I am very sorry if your experience did not align with that. If there is anything I can do to make your time with us better please reach out to me directly. Thank you! General Manager Rick Law rlaw@bigstarford.com

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