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Big Star Ford

Manvel, TX

4.2
753 Reviews

17717 South Fwy

Manvel, TX

77578

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753 Reviews of Big Star Ford

February 11, 2021

Everyone was helpful and super nice. Will definitely recommend to family and friends. Richard Juarez was the sales person and he did a great job finding the truck we were looking for. Thank you Big Star More

by Yanet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
January 18, 2021

These reviews are a lie. Its been a nightmare dealing with the service department there. My extended warranty forces me to deal with only them and no one else in a 50 mile radius. They tell me it will t More

by GWM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont know
Mar 01, 2021 -

Big Star Ford responded

Hi GWM, Thank you for the review. Here at Big Star Ford, we always want our customers to be 100% happy with their time spent in our service department. I am sorry if we were not able to provide you with a 5-star experience. Please feel free to contact me if there is anything I can do to make your experience better. Thanks. General Manager Rick Law rlaw@bigstarford.com

January 14, 2021

Overall it was a pleasant experience. I walk straight in I said I didn't want to hear any fluff I'm not doing fluff and I don't want to read any fluff. They tacked on an additional three hundred and somethi More

by kevinStewart77401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Chen, Kevin Butcher
December 31, 2020

Ali was great, very helpful and professional. His knowledge of both his product and my trade in. Made this process seamless. Ali made sure that I got maximum value for my trade. More

by r.pfranklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Taylor, Pablo Tovar, Derek Frank, Whitlee Lucher, Louis Mancinas, Abraham Saavedra, Kim Srey, Randy (Big Country) Johnston, Karl Alfeld
December 30, 2020

List price for a 2019 Ford Fusion was $ 15,180. After agreeing on the price the finance department added $ 1,900 to the sales price for aftermarket upgrades which were never discussed. Bait and switch s More

by esabolsice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Juarez
Jan 04, 2021 -

Big Star Ford responded

Hello, Thank you for the review. Your feedback and your business are valued. Here at Big Star Ford, we put a high priority on being trustworthy and transparent in all we do - especially with our prices - so I am sorry if that was not apparent during your visit with us. If you would like to talk about this issue further, please feel free to contact me directly. Thank you! General Manager Rick Law rlaw@bigstarford.com

December 28, 2020

The service is great and everyone is very helpful. Prices are affordable and they have a good inventory of vehicles. Best experience ever r j More

by Morganmaclay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
December 27, 2020

Richard Chapple helped us look through several different options of Explorers and Expeditions to find the perfect vehicle for our family. We will return to Richard for our next purchase as he is very easy t More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Chapple
December 19, 2020

Richard is a very patient salesperson. I enjoyed dealing with him. He is very thorough and explains the features of the vehicles very well. He even took out time 2 days later to explain the features to my More

by Larry.walls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
December 17, 2020

I didn’t care where I had to go to get the car my wife wanted, just as long as I got it at the price I wanted to pay. I found the GT my wife wanted at Big Star Ford after searching in Arkansas, Louisiana, More

by Patrick.mcconnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augustine, Jacques Davidson
December 13, 2020

Extremely kind and they explained everything. Derrick and Augustine were awesome. Friendly and helpful. I felt very much at ease. The process was not long either. More

by apersefield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augustine, Derek Frank
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