Big Star Ford
Manvel, TX
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753 Reviews of Big Star Ford
Everyone was helpful and super nice. Will definitely recommend to family and friends. Richard Juarez was the sales person and he did a great job finding the truck we were looking for. Thank you Big Star recommend to family and friends. Richard Juarez was the sales person and he did a great job finding the truck we were looking for. Thank you Big Star Ford for getting us into the truck we were looking for. More
These reviews are a lie. Its been a nightmare dealing with the service department there. My extended warranty forces me to deal with only them and no one else in a 50 mile radius. They tell me it will t with the service department there. My extended warranty forces me to deal with only them and no one else in a 50 mile radius. They tell me it will take 3 days to run diagnostics when a neighboring dealer can do it in two hours. If encountered a few service personnel that really blows smoke up your >>>>. So when buying here don't be fooled by the free gas and oil changes. Some people mean well but the service is very poor. More
Overall it was a pleasant experience. I walk straight in I said I didn't want to hear any fluff I'm not doing fluff and I don't want to read any fluff. They tacked on an additional three hundred and somethi I said I didn't want to hear any fluff I'm not doing fluff and I don't want to read any fluff. They tacked on an additional three hundred and something dollars for a detail fee or something like that but I also politely asked for them to remove that and they did. I was very impressed with how professional Jimmy Chen was. He was my salesman and also my compliments to the sales manager Kevin Butcher. I was also impressed with the finance manager but I do not remember his name. I highly recommend this dealership and I will definitely purchase there again. Kevin W. Stewart United States Department of Defense More
Ali was great, very helpful and professional. His knowledge of both his product and my trade in. Made this process seamless. Ali made sure that I got maximum value for my trade. knowledge of both his product and my trade in. Made this process seamless. Ali made sure that I got maximum value for my trade. More
List price for a 2019 Ford Fusion was $ 15,180. After agreeing on the price the finance department added $ 1,900 to the sales price for aftermarket upgrades which were never discussed. Bait and switch s agreeing on the price the finance department added $ 1,900 to the sales price for aftermarket upgrades which were never discussed. Bait and switch scam - be sure to read your contract before signing. More
The service is great and everyone is very helpful. Prices are affordable and they have a good inventory of vehicles. Best experience ever r j are affordable and they have a good inventory of vehicles. Best experience ever r j More
Richard Chapple helped us look through several different options of Explorers and Expeditions to find the perfect vehicle for our family. We will return to Richard for our next purchase as he is very easy t options of Explorers and Expeditions to find the perfect vehicle for our family. We will return to Richard for our next purchase as he is very easy to work with and takes the time to go through the features and options. A++ experience with this purchase from Big Star. More
Richard is a very patient salesperson. I enjoyed dealing with him. He is very thorough and explains the features of the vehicles very well. He even took out time 2 days later to explain the features to my with him. He is very thorough and explains the features of the vehicles very well. He even took out time 2 days later to explain the features to my wife. More
I didn’t care where I had to go to get the car my wife wanted, just as long as I got it at the price I wanted to pay. I found the GT my wife wanted at Big Star Ford after searching in Arkansas, Louisiana, wanted, just as long as I got it at the price I wanted to pay. I found the GT my wife wanted at Big Star Ford after searching in Arkansas, Louisiana, and Texas. The sale transaction was taken care of over the phone, with only paperwork and signing being done at the dealership. Jacques and Augustine were great! It was a seamless and easy experience. My wife is excited about the car and I’m pleased with the experience! More
Extremely kind and they explained everything. Derrick and Augustine were awesome. Friendly and helpful. I felt very much at ease. The process was not long either. Augustine were awesome. Friendly and helpful. I felt very much at ease. The process was not long either. More