Big Star Ford

They performed a recall incorrectly on my Fusion, but I didn't notice it till after two years later. Now they won't do anything to fix it and Ford won't do anything either. So if you have work done here didn't notice it till after two years later. Now they won't do anything to fix it and Ford won't do anything either. So if you have work done here I highly recommend taking it to an actual mechanic to verify that they did the work correctly. Otherwise they'll literally tell you, "you're xxxx out of luck." Cause that's what they actually told me. More

STAY AWAY! CUSTOMER BEWARE!!! If you need your vehicle repaired do not go to Big Star Ford. Long story short, my ac went out and I brought it to Big Star Ford for a diagnostic, be If you need your vehicle repaired do not go to Big Star Ford. Long story short, my ac went out and I brought it to Big Star Ford for a diagnostic, because the Vehicle Repair Service Center was not far from my home. After getting back a quote of approximately $2,200, I decided to pay the approximate $143 diagnostic fee and take my vehicle to Christian Brothers for the repair. Christian Brothers charged me approximately $1,400 to do the same AC job on my King Ranch Ford F-150. Here is where things get dicey. As Christian Brother was evaluating my truck, they discovered that my carpet had been cut, wires were left unhooked in my engine, bolts were missing from my center console, and an actuator was missing. I informed Big Star Ford regarding what Christian Brothers reported to me and from the onset they denied everything. The service manager did not get back with me within the timeframe that he said he would. The service manager went as far as to say that nothing was pulled from my truck to confirm that I needed a new evaporator core. I could give many more details, but I will stop right there (because I am not a certified mechanic). I did however get the opinion of two qualified professionals who work in the industry and who explained the process that happens to check if an evaporator core is properly functioning. The feedback from those two qualified professionals who work in the industry does not match what I was told by the Big Star Ford Service Center Manager. From the feedback I received from those qualified professionals that work in the industry and through my own research; what I now understand is that the Big Star Ford Vehicle Service Center failed to do their due diligence when it comes to giving the customer a multi-point inspection. My last two points of concern, the vehicle service center manager admitted that one of his employees took a horn out of a vehicle and did not put it back in. At that moment, his admittance of this did not make me feel any more comfortable about the issues I reported as a result of another company accessing my vehicle after it left the hands of Big Star Ford Vehicle Service Center. Last, of my two final concerns, I had a conversation and was showing an employee the pictures of wires that were left unhooked and their exact words to me were, 'We get a lot of complaints about that department all the time and I would never personally allow them to work on my vehicle. I’m not surprised that you had an issue.” So, what am I asking for at this point from the Big Star Ford Vehicle Service Center, absolutely nothing? After speaking to my wife about the whole ordeal we both believed the best thing to do is to inform other consumers. And yes, I was the guy that gave Big Start Ford Vehicle Service Center a 5 Star rating as I paid for my diagnostic, but little did I know what was about to be discovered. Customers, please do your research before using Big Star Ford Vehicle Service Center. God bless you, Donald R. Brown, Jr. Ph.D. More