Big Star Ford

bought my wife's 2014 edge in 2015 from Alfred S. We have had all the service done here and have always been very satisfied. With over 120,000 miles, I recently requested new plugs and wires. when I We have had all the service done here and have always been very satisfied. With over 120,000 miles, I recently requested new plugs and wires. when I picked up the car, the invoice said that only the plugs were replaced. I asked why the wires were not replaced and was told that the mechanic checked them and they were OK. In my experience, wires can break down at any time especially with a 10 year old vehicle. The price for the plugs was over $600 and that seems excessive. I had my GMC Sierra 1500 serviced at Ron Carter and the plugs and wires replacement was less that $500. Thank you, Alan Marshall. More

He was a very attentive person and dedicated to his work all the time. Very good service all the time. Very good service More

Great experience Great experience good turn around time was able to figure out the problem was able to figure out the problem More

Excellent experience with Mark. He was honest, professional and helpful. He deserves a raise and a bonus!!! He was honest, professional and helpful. He deserves a raise and a bonus!!! More

2 months for a transmission job, after renting a vehicle for 17 days they finally gave me a dealer loaner. for 17 days they finally gave me a dealer loaner. More

They have had my expedition for almost 4 months total time. Every time i get it "repaired", i get it back in worse condition than it was when i took it in. time. Every time i get it "repaired", i get it back in worse condition than it was when i took it in. More

Great environment and friendly customer service. Very clean and honest people that will work with you no matter what. Very clean and honest people that will work with you no matter what. More

From the moment I brought it in, I was treated as if my brake failure didn’t happen. I was treated as if I do t have a clue in what is normal and what isn’t. I still have the vehicle with no explanation brake failure didn’t happen. I was treated as if I do t have a clue in what is normal and what isn’t. I still have the vehicle with no explanation on why brake failure occurred. Not sure how pressing the breaks in a normal curve with nothing happening forcing me to push my pedal all the way down and with minimal braking occurring resulting in my vehicle basically just decreasing in speed due to my foot not bein I. The acceleration for at least a 3/4 of a football field results in nothing being wrong and being told from the get go that I’ve mistaken the anti locking break system for break failure. No what that feels like and that’s not what occurred and it’s very noticeable when it happens and the vehicle actually stops. Not rolls almost hitting another car when breaking occurred about 3/4 of a football field away on an exit that has two curves and failure started on the first attempt. Forced to drive unsafe vehicle. Thanks Big Star. More

We purchased a used 2021 Toyota Venza on October 19 from John Cole at Big Star Ford. He made numerous promises of things he would do after the closing on the vehicle of which he did none. When I called he John Cole at Big Star Ford. He made numerous promises of things he would do after the closing on the vehicle of which he did none. When I called he didn't answer my calls, ignored my messages and ignored my last text requesting the vehicle history report which is part of the Certified Pre-owned agreement along with the maintenance report of work done at Big Star on October 9. When I called the service dept. to get a copy of the work order from Oct 5 (dent repaired) and Oct for maintenance done, I was told I would have to get those from the salesman John Cole. He claims 5 ozone treatments were done on Nov. 3rd but when I got the car back that evening, it smelled very strongly of deodorizer, so strong I could almost taste it. I seriously doubt any ozone treatment was even done. If I could give John Cole minus 5 stars I would. I am a 75 year old female and i feel he took advantage of me, telling me he would do things which he had no intention of doing. Not a good representative of the dealership. More

Found a vehicle online. Worked out price before ever coming in. Financing was setup with ease. Showed up and finished the process very quickly. Worked out price before ever coming in. Financing was setup with ease. Showed up and finished the process very quickly. More