Big Star Ford

Hassel-free experience, and friendly sales agents that assist you in your purchase rather than just sell you a car. Highly recommend this dealership. assist you in your purchase rather than just sell you a car. Highly recommend this dealership. More

Great service and easy to work with. They worked to get deal at the right price and interest rate They worked to get deal at the right price and interest rate More

Salesman was diligent but seems to be lacking support. Salesman was told the truck had been serviced but the truck was low on oil. I took it to another dealer for service. Salesman was told the truck had been serviced but the truck was low on oil. I took it to another dealer for service. More

Appreciation Caring Dependable Friendly Gracious Hospitality Knowledgeable Reliable memorable Service Outstanding Trusted Accountability Customer Support Awesome Hospitality Knowledgeable Reliable memorable Service Outstanding Trusted Accountability Customer Support Awesome More

Everyone at the dealership was very professional! They treated like a valuable customer. My sales rep, Alex, always made me feel welcomed and he greeted me by name! I'm so thankful to deal with a dea They treated like a valuable customer. My sales rep, Alex, always made me feel welcomed and he greeted me by name! I'm so thankful to deal with a dealership that has a team that cares about every customer! Thank u to everyone! More

Started off a little bumpy but Jose followed up and called back a few times and finally made it happen. 👍🏽 called back a few times and finally made it happen. 👍🏽 More

Always good experience at the dealership. All were friendly and efficient.. Thanks for paying for an Uber to take me home All were friendly and efficient.. Thanks for paying for an Uber to take me home More

Since the beginning Mark was responsive and had great communication with me during the process of purchasing my new bronco raptor 2023. Nice service, excellent experience. communication with me during the process of purchasing my new bronco raptor 2023. Nice service, excellent experience. More

Our experience with the Big Star Ford service department was an absolute nightmare. We brought my husband's truck in for a simple tire and wheel replacement, expecting a quick and straightforward process. H was an absolute nightmare. We brought my husband's truck in for a simple tire and wheel replacement, expecting a quick and straightforward process. However, it turned into an endless ordeal that lasted an excruciating four weeks! Right from the beginning, getting in touch with a service representative proved to be an impossible task. Despite spending a whole week leaving voicemails and making calls, we received no response and were left completely in the dark about the status of our vehicle. In frustration, we had to physically go to the dealership after work just to get any information about the progress on our truck. We were initially told that the wheel replacement would take only one week. However, after two weeks had passed, they finally admitted that the wheel was out of stock and had to be ordered. It is unacceptable that they hadn't checked the part's availability beforehand, causing us two additional weeks of waiting and inconvenience. Finally, after the agonizing four-week wait, we were ready to pick up the truck. However, as soon as we started driving away, we noticed that the truck was completely out of alignment. The steering wheel was turned diagonally just to keep the truck straight on the road. We had paid for an alignment, but it seemed like they completely neglected to perform it. When we confronted them, they revealed that the service representative had CLOSED OUR TICKET WITHOUT COMPLETING THE ALIGNMENT WE PAID FOR, essentially stealing our money. Moreover, to our dismay, the car jack, tire iron, and extensions needed for the lower spare tire were thrown into the backseat of the truck. There was no effort made to put them away properly and the blown tire was left in the bed of the truck. Their lack of communication, incompetence in handling basic tasks like ordering parts, and overall disregard for their customers' time and satisfaction made us seriously question the competency and integrity of the Big Star Ford service department. The damage had been done, and the entire experience left us utterly disappointed. We will never, under any circumstances, use their service department again. We strongly advise others to steer clear of this dealership unless they want to endure the same infuriating ordeal we went through or pay for services they straight up won't recieve. Big Star Ford, the way you treat your customers is nothing short of shameful! More

Easy to schedule and receive service. Timely completion of service. Like the video from the tech Timely completion of service. Like the video from the tech More