Big Star Ford

The service wait time is VERY slow. The service advisors Renee and TJ and the mechanics are GREAT! I do not like the fact that there are never any parts in stock to assist the customers The service advisors Renee and TJ and the mechanics are GREAT! I do not like the fact that there are never any parts in stock to assist the customers in simple service needs (i.e., no functional wheel lock for a Ford that was purchased at your dealership, only ever serviced at your dealership and had to wait a few hours before being told my tires could not be rotated because there was no wheel lock (although there is a parts department onsite who should be able to provide said parts to their mechanics). Apparently, I received a wheel lock that did not belong to my vehicle at my last tire change/rotation which I want to assume was a simple mistake and oversight. Therefore, tires could not be rotated. However, that was 5000 miles previously and I wasn’t aware because i had no need to use it. So, now I’m needing it and it doesn’t fit nor any other vehicles I own. I can’t afford $150 for a new set; therefore my locks had to be broken off. No happy about that at all, but i refused to make multiple visits to the dealership for the same service. Again, the service advisors maintained my patience which is the only reason for giving your dealership a third chance. I was informed by another dealership that there is a service pickup and delivery option. Wasn’t aware of this, which would be great for customers to know. Big Kudos to Renee & TJ in the service department for working within their means and trying their best to keep the customer happy and patient. Virtual High Five! More

We have bought eight vehicles from Big Star Ford in the last few years Tim is one of the best managers I have ever seen in my life at a dealership without him I would not even go there but he has his peopl last few years Tim is one of the best managers I have ever seen in my life at a dealership without him I would not even go there but he has his people trained right so I will definitely return always. More

I called because of issue with camera, they took me in same day got me in and out within the hour. It a temporary fix until the recall is figured out, but happy they could fix for now. same day got me in and out within the hour. It a temporary fix until the recall is figured out, but happy they could fix for now. More

Great experience jimmy answered all of our questions and went over and above showing the car. went over and above showing the car. More

Thanks Ali! What a great experience working with you and Big Star’s financial manager What a great experience working with you and Big Star’s financial manager More

Good job as always but it took over 2 1/2 hours before my truck truck More

Had to return car to have O2 sensor properly installed. Experience issue in the past.. Experience issue in the past.. More

Knowable, fast and very efficient. The staff is very nice, positive and fast paced. Very effective The staff is very nice, positive and fast paced. Very effective More

I’ll rate them when they finish the work on the Bronco. Parts on back order bad Major parts going out BAD. I HAVE NOTHING NICE TO SAY. DO YOU WANT ME TO SAY MORE?? Parts on back order bad Major parts going out BAD. I HAVE NOTHING NICE TO SAY. DO YOU WANT ME TO SAY MORE?? More

Alex is very helpful. He has gone out of his way to try and help us with everything to do with the car. He made our car buying experience painless. He has gone out of his way to try and help us with everything to do with the car. He made our car buying experience painless. More