Big Star Ford

Service employees do not introduce themselves to customers and inform them what position they hold. Then another employee will ask if first person did a specific task but I wouldn't know because I customers and inform them what position they hold. Then another employee will ask if first person did a specific task but I wouldn't know because I do not know their name and what position they have. Also, basic oil change takes way too long. I wait in the dealership while work is being done because I live almost 20 miles away. And now I wait half a day for my vehicle. That is all kinds of wrong. An oil change should be quick even if I agree to a few small maintenance tasks. That should have only been an additional 30 minutes. And service did not advise me they communicate via text and videos to inform me of progress. Again, this lack of communication and lack of detailed customer service is disrespectful and assumes too much. More

he was amazing! so helpful and nice. i’ll refer him to a friend forsure! so helpful and nice. i’ll refer him to a friend forsure! More

I can only speak about the service I received from the service department. They went out of their way to make sure everything that occurred was completely normal and did their best to make it right. service department. They went out of their way to make sure everything that occurred was completely normal and did their best to make it right. More

Big Star Ford in Pearland Texas will make your wildest dreams come true , so go there fast before all the cars and trucks disappear. dreams come true , so go there fast before all the cars and trucks disappear. More

I’ve purchased multiple vehicles from Big Star Ford and have always had a positive experience. have always had a positive experience. More

I was very happy with the personnel that I dealt with. Marion at front desk was extremely friendly, professional & courteous. I appreciated her setting up an uber ride home for me & then appreciated even Marion at front desk was extremely friendly, professional & courteous. I appreciated her setting up an uber ride home for me & then appreciated even more having a valet return to my home. Fernando, who took care of that was very friendly, courteous & professional also. More

Renee did a excellent job. She was a great pleasant person to work with. I will be back. She was a great pleasant person to work with. I will be back. More

Alex was wonderful to work with. He was very attentive and made the buying process easy. Thank you! He was very attentive and made the buying process easy. Thank you! More

Marion was great! She was very friendly and communicated with me about my vehicle promptly, will definitely go to her if I need more help with my car! She was very friendly and communicated with me about my vehicle promptly, will definitely go to her if I need more help with my car! More

No communication, lack ok of response, no regards for not working on vehicles in a timely manner, and would honestly not by another Ford product just because the lack of local service respect working on vehicles in a timely manner, and would honestly not by another Ford product just because the lack of local service respect More