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Big Star Cadillac

Friendswood, TX

4.7
2,879 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 2,879 reviews

February 01, 2025

Always receive great customer service from the service department at Big Star, wouldn’t want to go anywhere else. More

by Gen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Ainsley was very magnificent super talented she took care of all my car needs Melvin did great as well Thank you so very much More

by ABDULALSAHLI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Gary was great, would recommend him to anyone. He made everything easy and has been helpful after the purchase as well. More

by jenkahla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

January 31, 2025

Ainsley made sure I knew the status of my vehicle every step of the way. Great service! More

by jtd11485
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Gary was very knowledgeable about the vehicle and what I wanted to purchase. Very professional and friendly. More

by Marilyn Hill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Bobby is a great service advisor! He is always kind and is pleasant to work with. More

by Anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Perfect location with excellence in both sales and service! I’ve been a loyal customer for over 4 years and the the service department exceeds my expectations on every visit. More

by Lifenet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Big Star is customer focused in their approach. The staff is both professional and proactive whenever providing assistance. Very much appreciated. More

by DONALD.R.MORSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Service was quick in and out. ..and met my expectations . Looking forward to them doing future services More

by davidh703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2025

Service was great and the car looked nice . It was clean inside and the whole experience is always so smooth More

by darlenehemmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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