Big Star Cadillac

Mario was the realest guy, super honest and easy going. He made my experience so easy. As a salesman myself I must admit I look for the “scummy” salesman tactics.. and Mario did not exhibit any of them. Gr He made my experience so easy. As a salesman myself I must admit I look for the “scummy” salesman tactics.. and Mario did not exhibit any of them. Great guy and great experience. Couldn’t recommend anyone better! More

Cadillac hires quality individuals who care deeply about their customers and are proud of the Cadillac Brand. I recently came into the dealership for service and Albert ensured I was completely comfortab their customers and are proud of the Cadillac Brand. I recently came into the dealership for service and Albert ensured I was completely comfortable and ensured I was in and out in a timely fashion. Great job you guys!! You have created a forever customer. More

I arrived for my 11:15 am appointment and was told by Ainsley that it would be a two hour wait. She was busier watching her son's little league game on her phone that checking me in. My Saturn Rogue wa Ainsley that it would be a two hour wait. She was busier watching her son's little league game on her phone that checking me in. My Saturn Rogue was kept over the weekend and on Monday afternoon, I had to call and check on the car. Ainsley never kept me apprised of the situation. I can say that the service manager was attentive by placing me in a loaner for the weekend. More

I always get the best service at Big Star Cadillac, and Ainsley is the best service person I’ve ever worked with. Ainsley is the best service person I’ve ever worked with. More

hope this message finds you well. I am writing to express my concerns regarding the used car I purchased from your dealership on January 23. During the purchase process, I was informe I am writing to express my concerns regarding the used car I purchased from your dealership on January 23. During the purchase process, I was informed that the price was non-negotiable due to your extensive multi-point inspection of the vehicle. Additionally, I was assured that there was a 3-month, 3,000-mile warranty to cover any issues that might arise. Unfortunately, the service I received has not met my expectations. Here are the issues I have encountered: 1. Windshield Crack: There was a crack in the windshield, which was repaired before I picked up the car. 2. Tire Pressure: I noticed that the front of the car seemed to bounce when driving down the freeway, and I realized that all the tires were low in air by 10 pounds. 3. Windshield Wipers: The windshield wipers streak, affecting visibility. 4. Recalls: There are two recalls on the car that have not been addressed. 5. Brake Noise: I noticed a squealing noise from the brakes. Given these issues, I feel that the car did not receive a proper inspection. On the day I made an appointment to bring the car in for service, I called to speak with Gary, but he was unavailable. I explained to the receptionist that I wanted to ensure the car had a warranty before bringing it in. She informed me that I would need to bring the car in before they could check the warranty. I brought the car in on March 5. The gentleman in the service department suggested I take the car to a Volkswagen dealership because they would have better knowledge of checking the car. I explained that I brought it to Big Star Cadillac because of the warranty. He then informed me that the car did not have a warranty and said he would message Gary to call me. I called that afternoon, but Gary was not available. I left a message with the receptionist, who said she would send a message to the manager. As of March 14,2025, I have not heard back. More

Mark was an EXCELLENT salesman very Professional and Confident and made me very happy to have found him at Big Star Cadillac. Confident and made me very happy to have found him at Big Star Cadillac. More

Ainsley R. was Awesome!! She made sure I was taken care of during my routine scheduled service. Thank you!! was Awesome!! She made sure I was taken care of during my routine scheduled service. Thank you!! More

Called to verify they had car I wanted, they did, set appt for 4pm. Matt called to welcome me before I arrived. Car was as represented, we sorted details and I was out in my new car 2.5 hours later. Done appt for 4pm. Matt called to welcome me before I arrived. Car was as represented, we sorted details and I was out in my new car 2.5 hours later. Done! Great place to do business if you understand the process. Would buy from Matt again, 5/5. More

They did an amazing job of helping my wife with getting her dream car, thank u all so much her dream car, thank u all so much More

I drive from Richmond,Tx to Big Star because I love the service provided by the sales personnel. I have shopped around and the service at Big Star cannot be beat! service provided by the sales personnel. I have shopped around and the service at Big Star cannot be beat! More