Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
2,967 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,967 reviews
April 17, 2025
I had an amazing experience at this Cadillac big star dealership. The customer service was top-notch—everyone was professional, welcoming, and genuinely helpful from the moment I walked in. A special dealership. The customer service was top-notch—everyone was professional, welcoming, and genuinely helpful from the moment I walked in. A special shoutout to Mark Mauricio for providing exceptional service. He was incredibly knowledgeable, patient, and made the entire process smooth and enjoyable. Mark went above and beyond to make sure all my questions were answered and that I felt confident every step of the way. If you’re looking for an outstanding experience and a team that truly cares, this is the place to go. Highly recommended! More
by Muhammad
Employees Worked With
April 17, 2025
Dealership was clean and beautifully remodeled. Albert was very professional and I was completely satisfied with my experience Albert was very professional and I was completely satisfied with my experience More
by JANIECEBLAIR
Employees Worked With
April 17, 2025
Great very professional and dealership was spotless and beautiful Albert Ramirez was great and my car was washed and looked great beautiful Albert Ramirez was great and my car was washed and looked great More
by JANIECEBLAIR
April 16, 2025
Fast, friendly service In and out within an hour. Adheres to appointment time Polite personnel Adheres to appointment time Polite personnel More
by Rosa Gargacrosa
Verified CustomerEmployees Worked With
April 16, 2025
The service at Big Star Cadillac is excellent. I took my XT6 in for an oil and filter change and I spent approximately 1hour in the service department. Everyone is very polite. The new Cadillac I took my XT6 in for an oil and filter change and I spent approximately 1hour in the service department. Everyone is very polite. The new Cadillac building is awesome. More
by SEMOUNT2
Employees Worked With
April 16, 2025
I have taken the car to them 3 different times for the same problem and they fix it same problem and they fix it More
by mikesdetail
Employees Worked With
April 15, 2025
The best dealership I’ve ever been to and has the greatest service team I’ve ever dealt with greatest service team I’ve ever dealt with More
by ZENOFAMILY713
Employees Worked With
April 14, 2025
Very friendly dealership greeted me as soon as I walked the door, large selections of vehicles to choose from new and used the door, large selections of vehicles to choose from new and used More
by aontiver1
April 14, 2025
Took a while but they were waiting on a part from GM so not their fault not their fault More
by DDD0
April 14, 2025
Bobby was very helpful in figuring out what the problem was and assisting. Even assisted me in finding me a loaner car. was and assisting. Even assisted me in finding me a loaner car. More
by Ervis Hill
Employees Worked With
