Big Star Cadillac

5 stars to Cris and the dealership! this is our 2nd Escalade from you guys, we will be back! this is our 2nd Escalade from you guys, we will be back! More

Yesterday I went in for a routine oil change on my 19 Expedition. And was looking into maybe doing a trade-in. However with trying to rebuild my credit it was impossible without leaving a HUGE down payme Expedition. And was looking into maybe doing a trade-in. However with trying to rebuild my credit it was impossible without leaving a HUGE down payment. BUT without hesitation David made things happen for our family. He took his time in explaining our options and what he and BSC could do for us. David went above and beyond to make things happen, was thorough throughout the entire process and kept things simple. After a few hrs, and test drives, I left the dealership with a brand new '24 Cadillac XT6. I definitely recommend go seeing David at Big Star Cadillac. He will get you and your family in a the vehicle you need. Thank you David! More

Polite professional service. I didn't have a appointment however they were able to get me taken care of in a timely manner. I didn't have a appointment however they were able to get me taken care of in a timely manner. More

I recently had my Cadillac XT5 serviced , Mr Bobby and his team. Mr. Bobby handled everything with professionalism from the time I dropped my vehicle off until I drove away. He made sure I was completely his team. Mr. Bobby handled everything with professionalism from the time I dropped my vehicle off until I drove away. He made sure I was completely at ease. Mr. Bobby even arranged me a driver to drop and pick me up to and from my destination while my vehicle was getting repaired. I really appreciate the service and the care I received at Big Star Cadillac. Thank you a again Mr. Bobby for the exceptional service I received from you and your team. I will be utilizing your service as needed. I am a happy customer! My vehicle is running great!! More

I had a disappointing experience with Big Star Cadillac, specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear ag specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear agreement that it would be sold to me at the manufacturer's suggested retail price (MSRP). However, upon arrival at the dealership to finalize the purchase, the scenario drastically changed. The team informed me that the vehicle was ready and initially seemed to honor the agreed MSRP. However, they then added $9,000 in "dealer options," effectively raising the price well over the promised sticker price. This approach felt misleading, as these added costs were not disclosed upfront and seemed to contradict the initial agreement. Additionally, the valuation provided for my trade-in was $20,000 less than expected, which further diminished my trust in their business practices. During this process, I was also asked to place a $25,000 deposit on the vehicle, a detail not mentioned during the preorder phase. To add to the confusion, Kevin, the Sales Manager, later contacted me stating that they have never sold an Escalade V at sticker price, contradicting the assurances given by his sales team earlier. Furthermore, if a dealership discloses what you paid for a vehicle to another customer without your consent, it may be violating privacy laws that protect personal information. In the United States, such disclosures could be considered a violation of Federal Trade Commission (FTC) regulations, state consumer protection laws, and potentially a contractual breach if privacy terms were agreed upon. This experience highlighted a clear case of the dealership overselling their product while severely underdelivering, lacking transparency and honesty in their dealings. I cannot recommend Big Star Cadillac based on this experience, as the trust I placed in them during the preorder was not respected, and the purchasing process was far from transparent. More