Betten Baker Ford of Ludington

I have had my Ford Edge in this service dept. 3 times, it still isn't fixed and I have dealt with everyone but the owner which no one seems to know where he is. I am beside myself, I have spent over $700 and still isn't fixed and I have dealt with everyone but the owner which no one seems to know where he is. I am beside myself, I have spent over $700 and my Car ISN'T fixed!!! Avoid GREAT LAKES FORD at all costs or it will cost you and your vehicle will still. Not be repaired! More

Great Lakes Ford of Ludington provided us with Great Lakes Ford of Ludington provided us with extraordinarily fine service when we had mechanical trouble and had to replace our car while on vacat Great Lakes Ford of Ludington provided us with extraordinarily fine service when we had mechanical trouble and had to replace our car while on vacation Not only were they honest and straightforward in telling us the repair options but our sales person Luke Nicholson went the extra mile; in fact he went many extra miles when he met us half way between Ludington and our home four hours away to deliver our new Escape to us Adam the finance guy went to a lot of extra trouble to accomplish the paperwork long distance Thank you for all of the hard work you did on our behalf . Lucy and Steuart White More

We were going in with very specific ideas of what we wanted to do with trading one of our vehicles and getting into something more family friendly. Sonny and Jeff worked with us over the better part of wanted to do with trading one of our vehicles and getting into something more family friendly. Sonny and Jeff worked with us over the better part of a month to help us find exactly what we were looking for. They treated us great and would highly recommend this dealership and staff to anyone looking for a no-hassle car buying experience! More

I called the morning of 11/11/2013 and the secretary I called the morning of 11/11/2013 and the secretary connected me to the salesman Mr. Mike Spalding. He was very friendly and very professional. I called the morning of 11/11/2013 and the secretary connected me to the salesman Mr. Mike Spalding. He was very friendly and very professional. I really was not that confident in being able to get a vehicle but I prayed and Mr. Mike told me that he would do his best. Mr. Mike spoke with the General Manager and they got me pre-approved with a good interest rate. They told me to fax over my I.D. and proof of my income. I was approved and they drove my vehicle all the way from Ludington, MI to Kentwood, MI in snowy weather that night after 5:00 p.m. I test drove the Malibu 2012 and signed the paperwork. This was a blessing for me on my new journey and I am grateful that they provided me great services. Thank You! More

We purchased from Mike Spalding at Great Lakes Ford of Ludington because he was; professional, personable and got us the best price possible, on the truck we were looking for. We live almost 3 hours from Ludington because he was; professional, personable and got us the best price possible, on the truck we were looking for. We live almost 3 hours from Ludington and Mike made it worth the drive. We shopped local dealers and none came close to Great Lakes Ford of Ludington. It was a pleasure working with everyone and we'll be back when it's time to purchase our next vehicle. More

This is our third new car purchase at this dealership and all were through working with Mike. The dealership is clean. The service department employees were nice and very helpful. MIke jumped through hoops l all were through working with Mike. The dealership is clean. The service department employees were nice and very helpful. MIke jumped through hoops last summer trying to find us the exact Escapes we wanted. They were fair in valuing our trade-ins. This dealership will work hard to make you happy and keep you happy. More

I do not like sales at all. This had to be the best experience I have ever had dealing with sales. No pressure, plenty of explanations and willing to answer my questions without making one feel like th experience I have ever had dealing with sales. No pressure, plenty of explanations and willing to answer my questions without making one feel like they are being hurried out the door. More

My car was 17 years old, stick shift, no power anything. My husband decided he was going to surprise me with a new car when we got home from Florida. Well I found out about the surprise before we got home My husband decided he was going to surprise me with a new car when we got home from Florida. Well I found out about the surprise before we got home and started looking at cars on the internet and shortley after got a email from Pam. We started communicating but didn't make any commitments due to the fact we was in Fla. We wasn't sure what we wanted, what color we wanted. Two old people who couldn't make up their mind. The first day I stopped in to talk with Pam she was with another customer so she turned me over to Paul Boyd who was very helpful. He explained to me about leasing a car versus buying. The lady with Pam said that she had leased 5 cars and was very happy with them and the service. I discussed this with my husband and he was dead set against it, but after sleeping on the idea he decided to go along with the plan. The next problem was deciding on a color. Once that decision was made they found our car and had it on the lot the next day. Since then I have stopped in several times with questions about all the bells and whistles and they are out the door with a smile showing me which buttons to push. I love my new Ford Fusion, Ginger Ale in color. We chose Great Lakes Ford because we like to keep our business local. More

When I first walked into the dealership I was expecting some salesperson to treat me like they were doing me a favor by talking to them. What I got was Paul Boyd. We talked for a long time with me explaini some salesperson to treat me like they were doing me a favor by talking to them. What I got was Paul Boyd. We talked for a long time with me explaining what I wanted, what I needed along with what I was going to pay. I told Paul, the day will come the truck I need will show up. Well, my experience with Paul was more than I could ask for, the third one he found me was exactly what I wanted!! If your looking for something different to drive, call Paul Boyd, he will take great care of your new car needs. More

Sonny was great to deal with and answered all my questions. Adam also was able to find a lower finance rate. Second vehicle purchased at Great Lakes Ford-Ludington and I had another good buying expe questions. Adam also was able to find a lower finance rate. Second vehicle purchased at Great Lakes Ford-Ludington and I had another good buying experience. More