Betten Baker Ford of Ludington

Every time we visit the dealership is a pleasant one. We have come to know our salesperson, Sonny, as a competent, and caring person. We consider him a friend. We have used the service department a few ti have come to know our salesperson, Sonny, as a competent, and caring person. We consider him a friend. We have used the service department a few times and it has also been a positive experience. More

Great service and customer care. Always concerned about what is best for the customer. Great working with Sonny Munoz also. He is outstanding. Jack S. Muskegon what is best for the customer. Great working with Sonny Munoz also. He is outstanding. Jack S. Muskegon More

Stacy Thames the Detailer did a great job on my new use car she made it like brand new it looks awesome thank you stay Thames car she made it like brand new it looks awesome thank you stay Thames More

Good job Betten Ford service staff. You bent over backwards to install a OEM trailer hitch to my new Edge. Due to a Ford design flaw, the electrical installation became extremely difficult.. The el backwards to install a OEM trailer hitch to my new Edge. Due to a Ford design flaw, the electrical installation became extremely difficult.. The electrical connector could not be easily attached to the as-built wiring through a simple wiring quick-disconnect. This should have been designed into all Edge models with a factory installed hitch or not. Fortunately, the Betten Baker service team stuck with it and got the job done.. More

Thank you Betten Baker service center. Changing a light bulb should be simple but they made it a breeze. Short staffed due to COVID-19 and the current economy but service with a smile. Thanks guys! bulb should be simple but they made it a breeze. Short staffed due to COVID-19 and the current economy but service with a smile. Thanks guys! More

Great Lakes Ford of Ludington made it right! You should note the change from the earlier rating. I won't go into a long explanation of the miss-communications that led to the earlier rating but e You should note the change from the earlier rating. I won't go into a long explanation of the miss-communications that led to the earlier rating but everything has been resolved to my satisfaction. Even though the problem appeared minor it is a very expensive repair so it is understandable that the dealership would proceed with caution. Hopefully Ford will appreciate dealers like Great Lakes that once all the facts are clear go the extra mile to keep Ford owners happy. More

Our purchase Went in for an oil change and came home with a new vehicle! Generally dislike the car salesperson vulture routine. While waiting for service to be com Went in for an oil change and came home with a new vehicle! Generally dislike the car salesperson vulture routine. While waiting for service to be completed, wandered around looking at vehicles. Spotted a pre-owned Jeep that we were considering as a potential purchase way down the road. Pam appeared and asked if she could answer any questions, and then disappeared. That was a very good move on her part! Because there was no pressure, the next move was mine. Took the Jeep for a test drive, and Pam made the purchase happen. She was very easy to talk to, friendly, and established a good rapport immediately. It was the most positive experience at a car dealer yet! More

Great Buying Experience It's hard for me to put in words just how positive my experience was in buying a truck from Great Lakes Ford and Luke Nicholson. They treated me like It's hard for me to put in words just how positive my experience was in buying a truck from Great Lakes Ford and Luke Nicholson. They treated me like family and presented me with a price that I couldn't walk away from, and their post-sales support has also been terrific. This was my first vehicle purchase at Great Lakes, but I doubt it will be the last. More

Excellent customer service and pricing After eleven wonderful years with my Ford Focus(purchased from Great Lakes Ford), my mechanic told me it was time for a new vehicle. I knew I wanted t After eleven wonderful years with my Ford Focus(purchased from Great Lakes Ford), my mechanic told me it was time for a new vehicle. I knew I wanted to shop locally and so I started at another dealership which shall remain nameless (they didn't want to sell me my next vehicle...and someone doesn't listen to their mama) . The salesperson was wonderful. The experience with the owner and finance manager was not. I left that dealership and headed directly to Great Lakes Ford. As soon as I parked my car, Sonny came out of the office with a welcoming smile on his face. I felt at ease immediately. It didn't take long at all to find my new car! I was treated kindly and respectfully by Sonny, Jeff Hettiger, Mike Spalding and Terry (from Service). I highly recommend Great Lakes Ford as THE company to purchase your next vehicle from. Top notch sales and service! More

super friendly They make you feel important and they didn't judge a book by its cover. Pam took her time to make sure I understood everything about the car I was pur They make you feel important and they didn't judge a book by its cover. Pam took her time to make sure I understood everything about the car I was purchasing and Mike made sure I understood everything about my financing and got me the extra warranty for a great price. Never once did they try and rush. They are an awesome duo to have worked with on purchasing my very first vehicle. More