Betten Baker Ford of Ludington

From the moment we drove into the parking lot of the dealership we have been impressed with the customer service we received at Great Lakes Ford dealership in Ludington. Before we had even stepped out o dealership we have been impressed with the customer service we received at Great Lakes Ford dealership in Ludington. Before we had even stepped out of our car we could see Mike Spalding rising from his desk to greet us outside in the cold & snow. We appreciated the fact that Mike listened and that he didn't try to sell us something we weren't interested in.We felt that we were given a very fair price on our trade in. Everyone at the dealership is very friendly & they want you to be happy & satisfied. Visits back to the dealership for routine service have been very painless. I would definitely recommend Great Lakes Ford of Ludington! More

My wife and I were sceptical with dealerships and trusted our instinct when we were contacted by Pam about our internet inquiry and chose to come in about a trade-in possibility and a new car purchase. The our instinct when we were contacted by Pam about our internet inquiry and chose to come in about a trade-in possibility and a new car purchase. The inventory was extremely low but Pam and Justin arranged to have an reasonable appraisal and evaluation and test drive of a vehicle similar to the one we wanted. Overall, everyone was friendly, will to go the 'Extra Mile' and ensure that we didn't walk away without a comfortable vehicle lease experience. The key thing was their goal of customer satisfaction. The only criticism is the showroom needs to be upgraded and more user friendly and provide privacy for the sales personnel and customer interface. A kiosk needs to be available to view vehicles and options that you might be interested in and actually "Build a Vehicle" and use it as a tool for your final purchase. Great experience and lots of follow-up to ensure satisfaction was met. More

We had a wonderful experience purchasing our new F150 at Great Lakes Ford of Ludington. The staff was so much fun to work with and we received great customer service from everyone at the dealorship. We wer Great Lakes Ford of Ludington. The staff was so much fun to work with and we received great customer service from everyone at the dealorship. We were never rushed and all our questions were carefully answered. When we picked up our new truck, Pam spent alot of time with us, including making sure we new how to work all the "gadgets". As an added bonus, we drove away with a full tank of gas! I would not hesitate to send my friends and family to them. They are also a great community member, sponsoring events and loaning vehicles whenever they are asked. We love Great Lakes Ford of Ludington! More

Great service. Diagnosed problem and gave us a loaner vehicle. Very easy, fun guys to work with! Great follow up. Never had a deal call weeks later to check and see if things where still performing up to vehicle. Very easy, fun guys to work with! Great follow up. Never had a deal call weeks later to check and see if things where still performing up to my expectations! More

Sales team worked hard to find the right car for me, if they didn't have it on the lot they went all over the state and even in to neighboring states to find the right Ford Flex for me. Once they had the n they didn't have it on the lot they went all over the state and even in to neighboring states to find the right Ford Flex for me. Once they had the newer used car delivered they took their time and worked hard to detail it so once I showed up to pick up the vehicle it was in excellent condition-looked brand new. Thank you Great Lakes Ford for taking away the stress of buying a new car! More

Sonny was awesome to work with! Knew a lot about the car that I bought, gave me a fair deal, and was open/honest during the entire transaction. I had a great experience at this dealership and would recomme that I bought, gave me a fair deal, and was open/honest during the entire transaction. I had a great experience at this dealership and would recommend them to everyone! Thanks Great Lakes! More

I brought a truck from them that supposedly recieved a 160 point inspection.On the way to work one 3000 miles later i almost died because the steering shaft bound up and i almost hit a car. i have to put 160 point inspection.On the way to work one 3000 miles later i almost died because the steering shaft bound up and i almost hit a car. i have to put over $3000 in repairs into it that they refuse to cover. don't trust them with anything i will never buy anything from them and i will never recommend them to anyone. Horrible service for a small town dealer, tell your friends More