Bert Smith BMW

Our experience at Bert Smith BMW was top notch. Tony Cheung was our sales rep for a 2013 328i that I leased and I highly recommend Tony for anyone looking to purchase a vehicle at Bert Smith BMW. Tony Cheung was our sales rep for a 2013 328i that I leased and I highly recommend Tony for anyone looking to purchase a vehicle at Bert Smith BMW. Tony did an awesome job getting me into the car that fit my needs at a great price. Tony was very genuine in the way he helped us and made it fun and exciting to be there; you could tell he and the staff there have a passion for BMW vehicles and making their customers happy. Thanks for a great experience Tony! More

I called tony on a Wednesday. I'm a big numbers guy so I already had my payment and financing calculated out. I requested for him to verify if the payment I requested would be something that would be a so I already had my payment and financing calculated out. I requested for him to verify if the payment I requested would be something that would be attainable. Without checking my credit, knowing that the potential transaction was subject to me having a sufficient credit rating, Tony advised that my payment would be attainable and I was very excited. I had previously been working with another BMW dealership that was unfortunately not so accomodating- or at least not as upfront and honest about what they could or could not do. The next day (Thursday) I faxed over my credit application in the morning and by Noon I was approved. On Saturday, I went to pick the car up. One of the very important details when it comes to me as a customer is that I don't like to feel pushed or pressured at any point in time, and Tony understood that and was simply honest and upfront (as well as extremely custumer-service oriented.) The other important point is that most of the aforementioned communication was completed via email, as I have a very hectic job schedule and unfortunately was unable to utilize phone time for personal use in the office. Once I picked up my X3, it was everything that I dreamed of. Tony took me on a test drive before I took it home and showed me some of the features of the vehicle. I am extremely happy to be dealing with Tony and his management and finance team as they treated me like a customer likes to be treated- like a million dollars. I am a very ambitious person with serious financial goals for the future and my next vehicle will be a BMW and most likely more expensive than the one I just purchased. I will not consider any other dealership when it comes to that time. I was very happy with everything and look forward to being a life-long customer. More

Tony has sold us 2 new BMWs . In fact we bought the 2nd car thanks to Tony. Tony is super knowledgeable, takes personal interest in the transaction, remarkably friendly, and follows through. He is honest, car thanks to Tony. Tony is super knowledgeable, takes personal interest in the transaction, remarkably friendly, and follows through. He is honest, which we value tremendously. He is considerate and extremely patient. We recommend Tony and Bert Smith to our friends and will definitely call Tony when we buy our next car. In selecting our cars we went on numerous test drives in all models and Tony expertly pointed out the advantages and disadvantages of them compared to our desires and tastes. As a result, both my wife and I are extremely satisfied with the models we selected. He calls me on my birthday, which is a very nice touch. If he sees other cars that he knows we admire he calls us to come in and look at it. He regularly reaches out to us still and stays in touch and asks how we like our cars. Both cars we purchased were custom built from the factory and he was very helpful and knowledgeable in assisting us in selecting the options. He took us through the process and checked up and called us on status of car during the process. We know that Tony is a fan of BMWs and drives one of the smarter models himself and has a passion for cars in general and all things well made, we share this enthusiasm with Tony. We had an immediate rapport with Tony for all these reasons. We appreciate everything Tony has done for us. More

Tony and the rest of the staff were very helpful in assuring that we would drive away in the vehicle of our choice. Tony was also very knowledgeable about our car and was helpful in getting my personal assuring that we would drive away in the vehicle of our choice. Tony was also very knowledgeable about our car and was helpful in getting my personal settings together. More

I went into the dealership on a random Saturday just to look and not necessarily ready to purchase. When I met Tony, I knew that was going to change. Tony 's energy, patience, and willingness to work the n look and not necessarily ready to purchase. When I met Tony, I knew that was going to change. Tony 's energy, patience, and willingness to work the numbers with me won me over immediately and I purchased a 320I. Bert Smith and BMW have made a life-long customer because of Tony. More

I gave Bert Smith a high rating becuase they did exactly what I asked them to do do for me. I asked my sales associate to give me a fair price quote without hours of needless negotiations. He did just tha what I asked them to do do for me. I asked my sales associate to give me a fair price quote without hours of needless negotiations. He did just that. He had an offered prepared in advance as soon as we finished the test drives. They let me test drive whatever car I wished and when it came time to custom order my car, they never questioned my choices or tried to sell me things I didn't want. Tony Cheung (my sales advisor) did have an answer for me on every question and did go through every single option and explain them all to me during the order process. Tony kept me updated hrough the entire process of ordering the car. When the car arrived, they had all the paper work ready. There was not one change in the terms or one cent difference in the price I had agreed to over the two months that had passed since the car was ordered. It was the fastest paperwork signing upon delivery of any of the ten plus new cars I have bought. My sales associate went back over all the features of my car again before we left the dealership. I was so happy with my experience that my girlfriend bought a new BMW X1 from Mr. Cheung two weeks after I picked up my BMW 328i. In the end, I felt like my sales advisor has become a business associate or even a friend. He is always quick to return calls or even respond to text messages if I have a question about either of our new BMW's. Thanks again. Best Regards, Eric Woods More

They changed a existing order for my custom order and gave me a outstanding deal on my 335is. Turning in my lease was smooth and Tony was most helpful in every aspect of my purchase. gave me a outstanding deal on my 335is. Turning in my lease was smooth and Tony was most helpful in every aspect of my purchase. More

Tony is great and it was a pleasure to work with him. Natalie in service is fantastic as well. They are both very helpful and a great asset to the dealership. Natalie in service is fantastic as well. They are both very helpful and a great asset to the dealership. More

I was actually returning my leased BMW from NJ to Bert Smith because we moved to Florida I was planning on going back to Mercedes Benz because of my bad experience with BMW financing. Tony would not give Smith because we moved to Florida I was planning on going back to Mercedes Benz because of my bad experience with BMW financing. Tony would not give up and took the brunt of my anger but turned the whole situation around and convinced me to stay with BMW. More

This is the first time purchasing a BMW and the entire experience has been outstanding from the ease of finance on line to the excellent service from Tony my Advisor who spent time with me test dring seve experience has been outstanding from the ease of finance on line to the excellent service from Tony my Advisor who spent time with me test dring several different options. The service afterward has also been top notch! I will make my next BMW purchase from Bert Smith and Tony without question. If you want to treated the way a customer should be treated stop looking and buy your next car from Bert Smith. More