Bert Smith BMW

Outstanding Shaun and others took care of me from the momeny I submtted an online inquiry on Easter weekend. Why did I submit a online? Well, we are new to the Shaun and others took care of me from the momeny I submtted an online inquiry on Easter weekend. Why did I submit a online? Well, we are new to the area and tried two other dealerships, Ferman and Reeves. Well, Ferman rep was nice, just technically challenged. Felt like I was buying a car in the 70's. Reeves, well lets just say I will never go back. Thus we arrived at Bert Smith. Can't say enough good about this dealership. By the way, we are from up North and this is our 3rd & 4th BMW. We worked with two other dealers up North, so yeah, I know a good dealership when I see one. More

Eric service manager Just an overall bad experience with Eric service manager he is a liar should not be working for dealership and very disappointed with this dealership Just an overall bad experience with Eric service manager he is a liar should not be working for dealership and very disappointed with this dealership More

DAMAGED MY CAR PAINT This dealership chipped my new black 2014 BMW535i paint on the hood at three places and put a ding in my windshield. The detailing department also put This dealership chipped my new black 2014 BMW535i paint on the hood at three places and put a ding in my windshield. The detailing department also put huge swirl marks in the paint all over the car. Mr. Eric the service advisor and Mr. Stephen Williams the salesman were witness to this and since that day Mr. Butch the detailing manager was not available, I brought the car back the next day for him to see it and he then referred us to talk to Mr. Ron the general manager who then had us talk to Mr. Larry the CFO who then accused us of putting the ding in the windshield!!!! and refused to pay for getting it repaired!!!! There was no apology, no desire to maintain any dignity or decorum of what there detailing department stands for!!! I do not know what else can be done except I hope that this review warns other customers from using their service dept. which is where they make the bulk of their income. Unless their pocket book is not affected they will not change or improve their services because they have no moral code of conduct except making money. More

Best experience Go see mike ford if you want a honest salesman that's a professional ! He will be honest with the you and you'll be riding your new car Go see mike ford if you want a honest salesman that's a professional ! He will be honest with the you and you'll be riding your new car More

Tony C did a great job of presenting the car and making the evaluation fun. His enthusiasm and follow-up encouraged me to select this dealer over closer ones. The staff at Bert Smith was very friendly, the evaluation fun. His enthusiasm and follow-up encouraged me to select this dealer over closer ones. The staff at Bert Smith was very friendly, courteous, and professional. I only gave them a good rating on price because I’m really not knowledgeable enough to evaluate. Especially considering this car has only been available here a very short time as of the post. More

Called to make an appointment for service and was put into voice mail. Then went to the dealership and waited over 20 minutes for a service writer, none showed up, this even after one of their employees into voice mail. Then went to the dealership and waited over 20 minutes for a service writer, none showed up, this even after one of their employees went to look for one. There were three service writers visible in their glass offices over looking the service drive in area. It seems as though Burt Smith BMW does not care about customer service. I had tried this dealership, for service, several years ago and had a similar experience, but had thought they had improved. It appears that they have not. I could not recommend Bert Smith BMW for service, even though I have 2 BMWs. I went somewhere else for my service and received great customer service. Over all rating VERY BAD. More

Bert Smith BMW has set my new standard for an exemplary car buying experience. My schedule is just terrible, and I found myself hurriedly trying to make the dealership before their Sat closing time of 6. car buying experience. My schedule is just terrible, and I found myself hurriedly trying to make the dealership before their Sat closing time of 6. I called the dealership and they not only stayed open an additional hour to accomodate me, but I never felt rushed. Purchased the car two days later. Thumbs up to Bert Smith! More

Tony was knowledgable, friendly and very easy to work with. Everyone else at the dealership was great to work with as well. We love the new X5 and will by our next BMW from Bert Smith. with. Everyone else at the dealership was great to work with as well. We love the new X5 and will by our next BMW from Bert Smith. More

I am 69 years old and have been buying cars since I was 18 years old. I have never run across a sales representative as knowledgeable, courteous, and friendly in my lifetime. Mr. Cheung asked question as t 18 years old. I have never run across a sales representative as knowledgeable, courteous, and friendly in my lifetime. Mr. Cheung asked question as to what I was looking for and actually listened to my requirements! It was truly a pleasure and If I buy another car it will be at bert Smith BMW and look for Tony Cheung! Sincerely, Michael Iten More

What more could I ask for. They had the perfect car I wanted within the price range. Actually it had more options than I wanted for no addition cost. I told them the monthly payment I wanted to be at and wanted within the price range. Actually it had more options than I wanted for no addition cost. I told them the monthly payment I wanted to be at and I'm at less that I wanted to be. My friends and co-workers are drooling over my car which is a BMW 128 convertible.I've told all my friends to go to Bert Smith if they want a selection at a more than fair price. And their finance department actually work to get the buyer the best rate. Thank you Bert Smith, you have my business in the future. More