Bert Smith BMW

The Worst Experience of My LIFE I've never in my life experienced such terrible customer service in my entire life. It started off with the terrible service of "the best salesman wit I've never in my life experienced such terrible customer service in my entire life. It started off with the terrible service of "the best salesman with BMW" Mike Ford. He treated me as a fourth class citizen not ever realizing I could purchase the entire vehicle with cash. Mike also kept interrupting my time with him to deal with his paycheck that just came in, other customers; even telling them that the person in his office (me) was not that serious right now about buying a car so, "It was okay." I walked and paced, no one cared after already dealing with this company for hours. I asked to speak with the CFO Larry Graner or E.W. Smith (President/Owner) because I know this wasn't service they would EVER provide anyone; no one would allow me to but a manager that finally saw me after the team pleaded their cases to him. This was after mind you Mike showed me every customer that had been in that day and their names, phones and deals to prove himself I can only assume, a privacy issue within itself. Then he also discriminated against me. He - the GM (never gave me his name or business card) and deeply apologized continuously and transferred me to a sales associate by the name of Roger, who was great with customer service, but it continued to get worse with Dino Actipis in finance. Dino told me he couldn't budge on an interests rate and so I went to Crown Eurocars (Mercedes) where Jessica, David, and Daniel took amazing care of me and got me in the exact SUV I wanted with the lowest interests rate imaginable on 10/13/18. It got soooo bad today (10/14) when I told Dino via text that I was thankful but was able to get a much better interest rate and a car from Crown Eurocars; that he responded with "You should have brought the same co-signer here. I would have got you 2.85." I responded with, "I had no co-signer," to which he responded, "Come on John. You know you don't qualify for *.**. They'll probably be calling you in a couple of days to tell you that. You were over * percent with you Hyundai. They're playing you." I explained that I had the hard copies and hard confirmation from Mercedes Benz financial and I was fine and was very appreciative of their seamless service and professionalism and to please not contact me further as I just wanted him to kindly know I moved on. Hi responded with, "It's called spot delivery in our industry. Google it. Documents you signed can be cancelled by dealer. We don't play those games with consumers. They will call you back. I've only been doing this for 25 years. What do I know." Dino then proceeds to send me a link to Edmunds as I shake with nerves and fears for a moment until I call the GM at Mercedes on a Sunday on the mobile to ensure we are locked solid. (To which we are.) I then stated, "Why are you doing this to me?," to which he responded," Read your 30 day clause. It's on your buyers order and contract you signed. Why? Cause like I said you do not qualify for *.** and just trying to inform you of this practice other dealers do. Someone is lying here." I then informed Dino that I was contacting his GM right now for this stress. Dino responded with, "You're contacting my GM for me being honest and upfront with you? Please don't contact me any further." I then sent him a text stating any further communication would be considered harassment and I would take legal action. This has been the most aggressive and wrong way of doing business I have ever experienced in my lifetime. From the start to the very end, it's not okay. It is the sloppiest of dealerships on all accords and they give selling BMW a bad name, something I have already made BMW Corporate aware of. They lost a very big deal and made a HUGE mistake!!! I'm truly scared of my safety from these individuals and will be ensuring I protect myself legally now. More

Great deal and awesome salesrep I had to unexpectedly shop for a new car and didn't have a whole lot of time to find the right one so did alot of online shopping first. I found the t I had to unexpectedly shop for a new car and didn't have a whole lot of time to find the right one so did alot of online shopping first. I found the tiguan I loved online and went in to check it out. From start to finish I had a great experience with Brian and ended up getting an amazing deal on an amazing car! I definitely recommend Brian and will be going back when it's time to upgrade !! More

Terrible id drive an hour or more to find another bmw dealer Took my car in for recall issue these people screwed up my alignment or steering wheel and refused to fix it. Not unreasonable to expect your vehicle Took my car in for recall issue these people screwed up my alignment or steering wheel and refused to fix it. Not unreasonable to expect your vehicle back in the condition you brought it in. also staff in the service department is rude and unaccountable to the customer. I recommend going any other bmw dealership. More

Awesome service from Scott Zampach! One of the best experiences we ever had with car dealers! Scott was knowledgeable and very patient. He explained everything to us! Working with Scott One of the best experiences we ever had with car dealers! Scott was knowledgeable and very patient. He explained everything to us! Working with Scott was a pleasure! More

Purchased BMW Used My selection for a BMW was done online, 320i. Dan Brandano responded promptly the next morning and set our appointment. Dan made my car buying experie My selection for a BMW was done online, 320i. Dan Brandano responded promptly the next morning and set our appointment. Dan made my car buying experience truly pleasurable and exceptional. This is the second BMW my wife and have purchased from Bert Smith BMW. Dan is very personable, friendly and knowledgable. I highly recommend seeing Dan to assist you in your next consideration in buying a vehicle. You wont regret it. More

Very Knowledgable Salesman I went to Bert Smith BMW to look at the new BMW X5 and thought I could never afford the payments. The Salesmen John Grima Jr worked his magic where I I went to Bert Smith BMW to look at the new BMW X5 and thought I could never afford the payments. The Salesmen John Grima Jr worked his magic where I could purchase a 2018 BMW X5 . he worked with his superiors to get me the lowest price for the car. I have the best expirence, I just love the new design and the way the car handles. I can't thank John enough. I don't want to park the car at night and just drive it all day and night . Thank you John and Bert Smith for being the best dealership, I've ever dearth with. I had a 2013 Bmw x5 and the service Representive Natalie is a gem. She always does her best to get my car repaired in the least amount of time. I've went on a few occasions without an appointment and she never turned me away.Dino the manager processed the paper and found me extra incentives Bmw had to offer, Well done Dino. Thank you Berth Smith for hiring the best Qualified petiole in the business. More

Mismanaged I live 10 min from Sarasota BMW but bought from Bert Smith bc they had the interior color in stock that I wanted. I come from NYC and I’ve owned Me I live 10 min from Sarasota BMW but bought from Bert Smith bc they had the interior color in stock that I wanted. I come from NYC and I’ve owned Mercedes, Audi, Porsche, I know i set my standards high, but this place is a calamity They released the car to me with so many little issues so I had to drive over an hour last week to bring the car back for service. Of course, I booked an appointment When I arrived, our salesman and the service manager were nervously making excuses for their false promises. Running around attempting to not take responsibility for some issues We were there OVER an hour and a HALF waiting for our loaner car. We were very late meeting some friends at the Dali. Then the loaner car had no gas, so our salesman took it down the street for gas. Another half hour... no organization at this place! However.., the young man in service , Elijah Flewellen, went out of his way to try to accommodate us. It wasn’t even his responsibility. He stepped outside the box, which I rarely see. He sensed our anger and frustration and went above and beyond trying to expedite the situation. Then his beautiful personality calmed us down He is a gem! The other boys, Mirnes and Jordan were lovely people. They are all superb at customer relations! My hats off to these young men! More

2nd New car experience I bought my first BMW almost 5 yrs ago at Bert Smith 320i I loved my car & from the minute I walked in Bert Smith was always treated with a smile & co I bought my first BMW almost 5 yrs ago at Bert Smith 320i I loved my car & from the minute I walked in Bert Smith was always treated with a smile & courtesy. Last week I went in for service on my 320 i, Over the last year had been thinking about an SUV x3, after test driving & having one as a loaner decided to make the move. I am so pleased with my new 2018 x3 Bmw is absolutely the best! John Grimma, my sakesman was so professional, patient & kind, he stayed late & made sure all my questions were answered & I was sure about my decision. Natalie in service, what can I say she is the best always makes sure I’m in and out and my car gets just what it needs to be in top performance. Thank you all at Bert Smith! I sincerly appreciate each & everyone of you & look forward to continuing to drive the ultimate driving machine! More

Best Salesman EVER! Visited the dealership several times. Was fortunate enough to be helped by Dan Brandano. He made my buying experience truly a pleasure. Dan is kind Visited the dealership several times. Was fortunate enough to be helped by Dan Brandano. He made my buying experience truly a pleasure. Dan is kind and helpful. He’s personable and friendly. You will want to go see Dan. More

Painless and Fair Car Buying Experience I recently purchased a Certified Pre-Owned BMW i3 from Bert Smith BMW. Reed Radford was my salesperson. Reed was an excellent communicator as his re I recently purchased a Certified Pre-Owned BMW i3 from Bert Smith BMW. Reed Radford was my salesperson. Reed was an excellent communicator as his responses to my questions and concerns were succinct, thorough, and very prompt. I never felt pressured which helped us reach an agreement on price in a short time. I want to thank Reed and the sales manager, Greg Sarantis, for the painless and positive car buying experience. I would certainly recommend Bert Smith BMW. More