Bert Smith BMW

Wonderful experience at Bert Smith!! My trade-in and purchase of a BMW 328i convertible was conducted respectfully, fairly and professionally. My salesman Gerry Marks explained all of t My trade-in and purchase of a BMW 328i convertible was conducted respectfully, fairly and professionally. My salesman Gerry Marks explained all of the process step by step and even hooked up my Bluetooth before I pulled away in my new car! The facility is run the way a dealership should be, where the customer feels he was treated fairly. More

Awesome Experience It was an amazing experience buying a new BMW with you. Michael Grace was a very outgoing and friendly salesperson...but never "pushy", he was always It was an amazing experience buying a new BMW with you. Michael Grace was a very outgoing and friendly salesperson...but never "pushy", he was always accessible and he worked in a very straight forward manner to bring me to a fair trade-in deal that I am very satisfied with. Makes me very proud to be a BMW owner for the first time. Our new BMW X5 is perfect for the family ...he was able to get me all the extras we wanted, very, very happy about that.. Thank you for a job well done.. I am one happy customer!! I will definitely recommend your dealership to my family and friends.!! Thanks! More

What a rip off and Very rude managers Don't ever buy a car from this dealership Bert Smith BMW in St. Petersburg Florida all they do is lie to you Don't buy any service contract from them Don't ever buy a car from this dealership Bert Smith BMW in St. Petersburg Florida all they do is lie to you Don't buy any service contract from them because it doesn't cover anything on the warranty they sell you I was there to get a tire fixed they refused to fix the tire in return they gave me the keys when I complained and said take it back to Orlando where you bought the car which I did they took care of the tire for free so whatever you do Buy a car from somebody else if you live in St. Petersburg or Tampa drive the extra miles and go to another BMW dealership not Bert Smith they're the worst most rude people I've ever seen in my life More

Great experience I started looking at the new BMW 4-series at the end of the summer this year and finally made up my mind and took delivery of a new 435 this past week I started looking at the new BMW 4-series at the end of the summer this year and finally made up my mind and took delivery of a new 435 this past week. William Stephens my sales advisor was incredibly helpful and straightforward - very friendly and easy to reach over the several months I was looking. He always got right back to me with answers to my questions and kept me updated as my car was being shipped from Europe all the way to being delivered to the dealership. William and the entire team at Bert Smith BMW was professional, courteous and helpful without any pressure or negative car buying cliche's, I also got a deal that I am very happy with. Great experience, and a great car! I look forward to continuing to do business with this dealer in the future. More

Great experience John Aslan couldn't do enough for us. The whole process was enjoyable. John handled everything, all we had to do is sign at the bottom and drive our John Aslan couldn't do enough for us. The whole process was enjoyable. John handled everything, all we had to do is sign at the bottom and drive our BMW750Li home. More

Why Ever us the Service at Bert Smith BMW !!! I took my BMW535i to Bert Smith for repairs, the service advisers were were very good or very bad! I only met the service manager once, but he was ru I took my BMW535i to Bert Smith for repairs, the service advisers were were very good or very bad! I only met the service manager once, but he was rude and very unprofessional! I took my car for service to the BMW dealer in Sarasota, they laughed when I told them of my dealings with the service manager at Bert Smith, and they told me that their business has increased tremendously because of him! I reported my experience to BMW, but received no reply, which led me to sell my BMW, and go Japanese! Shame BMW, another lost buyer! More

Defective "CERTIFIED" 2012 BMW - POOR SERVICE Bert Smith BMW delivered a "Certified" BMW to us on Tuesday. On Wednesday the convertible top did not work The air conditioning did not work. The d Bert Smith BMW delivered a "Certified" BMW to us on Tuesday. On Wednesday the convertible top did not work The air conditioning did not work. The dashboard light did not work. The trunk light did not work. ALL AFTER ONE DAY. Had to leave car at Bert Smith for service AFTER ONE DAY. Left five messages on Matt the service writer's voice mall to check on the status of the car. NO CALL BACK. Had to call BMW of North America and have them call Bert Smith to get the status. STATUS: HAVEN'T HAD TIME TO GET TO OUR CAR YET After delivering a defective "Certified" used car, after only one day, you would think that they would want to expedite the repairs. Obviously the sale is more important than fixing the so called "CEETIFIED"car. I would recommend REEVES BMW in Tampa. That is where we bought our previous BMW. More

My Go to Dealership I try to get the best deal that I can. This aspect of the car purchase is not just related to me. My point is that I end up getting my car from Bert S I try to get the best deal that I can. This aspect of the car purchase is not just related to me. My point is that I end up getting my car from Bert Smith. I have tried internet sales, dealer visits or phone calls. The result is the same. Whatever way I want to make a deal. I end up driving out of Bert Smith BMW with a new car. My wife and I have purchased three cars. My son and daughter have purchased one each. Our last two purchases were completed with William Stephens, senior sales associate and all around nice guy. I'm not from St Petersburg, Florida but a good distance South and wasted time would be a deal breaker. Every car dealership will prepare the car for delivery and explain the ins and outs of the vehicle. But will the deal sit well with you. Do your homework then call, email or visit Bert Smith. You will not be disappointed. More

Treat your customers like they are customers. Just concluded purchase of a 2013 BMW from them, excellent sales coordination by Mike Ford and Mark Ostrowski. Made me feel very good about the buyin Just concluded purchase of a 2013 BMW from them, excellent sales coordination by Mike Ford and Mark Ostrowski. Made me feel very good about the buying experience and they helped us get over two little hurdles in the experience. I recommend them to not only Florida customers but the rest of the country as well. More

Not honest misrepresented vehicle and contract provisions for complaint resolution are not valid and likewise mis-represented. Dealer would not accept return of misrepresented vehicle and contract provisions for complaint resolution are not valid and likewise mis-represented. Dealer would not accept return of the vehicle for a refund. More