Bernardi Volvo Cars Natick

Not often do you get to have this great kind of experience - thoughtful salespeople who listen, collaborate and are transparent and low key in the buyer experience. How do you not buy a Volvo from experience - thoughtful salespeople who listen, collaborate and are transparent and low key in the buyer experience. How do you not buy a Volvo from this team! Thank you for being a different sales experience - Sam and Silvano! More

Rude, unprofessional appointment coordinator I can't comment on performance of the sales team, but called to set up my first service appointment and the service coordinator I spoke with was flat I can't comment on performance of the sales team, but called to set up my first service appointment and the service coordinator I spoke with was flat out rude, condescending and inpatient. Clearly had a disdain for anyone who speaks with an accent. I've never had this experience before with any of my Volvos (5) More

My car was picked up, serviced well and dropped off at my home! Thank you very much for providing an excellent service during this tough time! home! Thank you very much for providing an excellent service during this tough time! More

Great buying experience! John and Sam did a fantastic job on being responsive, pleasant and honest. Sam was very efficient in proposing a pricing model that word for us. Pap John and Sam did a fantastic job on being responsive, pleasant and honest. Sam was very efficient in proposing a pricing model that word for us. Paperwork was a breeze with Tejal and the car was delivered quickly, Truly a pleasure getting our car from these folks. More

Rapid service, fun people! I had a few error messages on my Xc60, 2018. Called to schedule an appointment and was there a couple of days later. Everything went smoothly. I got a I had a few error messages on my Xc60, 2018. Called to schedule an appointment and was there a couple of days later. Everything went smoothly. I got a loaner and was able to leave. A few hours later I got a diagnostic on my car and was able to pick it up, fixed, the following day. The team was professional and fast, yet friendly and smiling. I enjoyed this visit. The dealership feels new and is spacious. More

Service - Pick Up and drop Off My first time using pick up and drop off for service. It was convenient and easy. I was called in advance and this was a big plus. My first time using pick up and drop off for service. It was convenient and easy. I was called in advance and this was a big plus. More

Kevin Planchon rescued a sale! I was honing in on a deal with Volvo of Norwood when I got a call from someone from Bernardi trying to engage with me on pricing. I explained to this I was honing in on a deal with Volvo of Norwood when I got a call from someone from Bernardi trying to engage with me on pricing. I explained to this person that I was wrapping up a deal and I wasn't interested in engaging. The next day, I got a call from Kevin. Right away, I was impressed by Kevin's demeanor and I was willing to hear him out. It wasn't long before I realized I was receiving better service from Kevin (over the chap at Norwood) that I continued to work with Kevin and eventually we arrived at an XC40. What really made me happy with Kevin was his diligence and customer service focus. Kevin provided excellent service right to the end. When it is time to buy a car, I usually cringe at the thought of playing the games that are associated with buying a car. I have purchased my previous Volvo's from Dedham/Norwood going back 15 years, Thanks to Kevin, I am now a Bernardi Customer! I can honestly say that Kevin provided the best car purchase assistance I have ever received. Thanks Kevin! More

Customer service was excellent I was very satisfied with the work done ( routine maintenance and inspection sticker). The valet service was definitely an added bonus. the work done ( routine maintenance and inspection sticker). The valet service was definitely an added bonus. More

The team was courteous and very professional. They were able to get me an appointment the next day. And had the car ready in just a few hours able to get me an appointment the next day. And had the car ready in just a few hours More

The process of minimizing contact was well down. Appreciated receiving the loaner which was disinfected and Paul keeping me updated on status and checked in several times through the day. Appreciated receiving the loaner which was disinfected and Paul keeping me updated on status and checked in several times through the day. More