Bernardi Volvo Cars Natick

My car was in for annual maintenance. The valet pickup and drop off was very helpful during this period and much appreciated. My service rep, Paulo dePaulo, was extremely helpful in letting me know the s and drop off was very helpful during this period and much appreciated. My service rep, Paulo dePaulo, was extremely helpful in letting me know the status of the service and recommending what I should do. Paulo always does an outstanding job of customer service. More

Well done Good service and Employee appreciation day so lunch too!! I did arrive quite early but they were unable to begin work any earlier than the appointment Good service and Employee appreciation day so lunch too!! I did arrive quite early but they were unable to begin work any earlier than the appointment time. That's OK...it was merely a hope. I managed to get work done! More

Outstanding Purchasing Experience Sam Lee made our experience purchasing a new car easy, painless and pleasurable. Sam is a great person to work with. He is professional, courteous, Sam Lee made our experience purchasing a new car easy, painless and pleasurable. Sam is a great person to work with. He is professional, courteous, honest and friendly. This is my 6th Volvo I purchased from this dealership and I keep coming back. More

Appointments readily available, fast work, prices fair, and the best, delivery back to the house. The pandemic makes things more complicated but they made it invisible for me. Great job! and the best, delivery back to the house. The pandemic makes things more complicated but they made it invisible for me. Great job! More

Simple maintenance, handled well Had some basic things done: Oil change, tire rotation, etc. Promised 1.5 hours, it turned out to be slightly longer. Car was clean. Interaction with Had some basic things done: Oil change, tire rotation, etc. Promised 1.5 hours, it turned out to be slightly longer. Car was clean. Interaction with staff was excellent. Unfortunately, due to COVID-19 the passenger ride service is cancelled. the waiting area was comfortable and clean, but not too quiet given it's in the middle of the show floor. I'm glad that means the TV is muted, but still a little bit too much commotion to do heavy reading. More

Had my car towed here from the cape on a Friday night after hours - got a call from service at 7am! They were on the case - chris took excellent care of me and the car! after hours - got a call from service at 7am! They were on the case - chris took excellent care of me and the car! More

The Best This is the very first time in my life that I can say we love this dealership. Our salesperson, Steve Mulally, is outstanding, Sam Lee has also made o This is the very first time in my life that I can say we love this dealership. Our salesperson, Steve Mulally, is outstanding, Sam Lee has also made our experience wonderful. Their service dept. is in a class all its own! More

What a wonderful experience dealing with Sam and the entire team at Volvo. Sam made the process so easy and he went above and beyond in every way. entire team at Volvo. Sam made the process so easy and he went above and beyond in every way. More

Thoughtful, professional and accommodating. Very knowledgeable about their product line as well as the purchase/lease process. Very responsive to questions and concerns in a timely fashion. knowledgeable about their product line as well as the purchase/lease process. Very responsive to questions and concerns in a timely fashion. More

40K check up Great dealership great service forgot to add wiper fluid but otherwise fantastic i do not know what else to say other than all Volvo people i worked Great dealership great service forgot to add wiper fluid but otherwise fantastic i do not know what else to say other than all Volvo people i worked with helpful More