Bernardi Volvo Cars Natick

My wife and I (we are in our late twenties) bought a volvo from this dealership. Previously, several cars had been purchased from this dealership by other members of my family with my input. I had high volvo from this dealership. Previously, several cars had been purchased from this dealership by other members of my family with my input. I had high hopes after these earlier experiences, and was severely disappointed by my latest experience there. The people we worked with were incredibly difficult to reach. More often than not, they didn't even bother to return voicemails. Even the service manager failed to respond to our voicemails. When we were picking up our new volvo, we learned that Lo Jack wasn't installed because they couldn't get a tech down to install it. They promised to call us the next Monday to let us know when they could have a tech on site to install it. They never called. After finally getting a hold of them, we learned that they had contract issues with Lo Jack and therefore they would have to refund the fee. They promised that we would have a refund check by a particular date. That date passed by last week, and we have yet to see a check. And that is where we are at... More

I can't say enough good things about John and Lauren. They were very warm and personable and made us feel like long lost friends. My wife and I only met with them for under 2 hours (and a few e-mails an They were very warm and personable and made us feel like long lost friends. My wife and I only met with them for under 2 hours (and a few e-mails and phone calls) and we felt like we've known them for years. We really wish we could have closed the deal with them but, it just didn't work out. Their offer was a shade better but, the other dealer is close by and offered lifetime free car washes which was tough to match. Had the other dealer not been so close by for us to take advantage of this benefit we would have closed the deal with John and Lauren. We will be purchasing another Volvo within the next year or so (plus or minus) and will definitely consider Lee Volvo for this next purchase. We really felt comfortable as soon as we walked in the door. John and Lauren are everything you'd ever want as an employee with their knowledge and professionalism. More

I have owned 2 previous Volvo V70 station wagons (1996 and 2003) and I decided it was time for a new one; I am giving my 2003 V70 to my daughter; it is still in great shape (and the 1996 V70 was just reti and 2003) and I decided it was time for a new one; I am giving my 2003 V70 to my daughter; it is still in great shape (and the 1996 V70 was just retired this week, by my sister, with over 200,000 miles on it). I visited Lee Volvo because they had the largest inventory of new 2010 Volvo V70 and XC70 station wagons of the three dealers in my area. I took a couple of cars for a short test drive. I was able to find an XC70 in a great color (green) at a great end-of-model-year price. I found Lauren Fitzgerald and her colleagues at Lee Volvo to be friendly, helpful, and professional throughout the transaction. When I had to make some choices among various options, I never felt any pressure from them to go in any particular direction; they just gave me the information that I needed. I would definitely recommend them to a friend. More

Whatever you do - don't give them your car keys! Went in and test drove a Volvo V70, was very impressed by the car. Sat down with salesman to discuss price, who until this point was very charming and gracio and test drove a Volvo V70, was very impressed by the car. Sat down with salesman to discuss price, who until this point was very charming and gracious (aren't they all). I was actually ready to buy that day. Salesman was joined by a younger man and salesman told me that while we discussed the price a Lee mechanic would go over my trade-in and come back and tell me what they would give me towards the new Volvo. Salesman took my keys and handed them to someone. We began discussions about price and at that point both guys tried to force/pressure me into signing a purchase agreement for options I didn't want before they would give me my keys back. Felt like a hostage situation, I definitely felt ambushed. Refused, and kept refusing to sign anything and after going back and forth they finally threw my keys on the table and I left the dealership. Ended up buying a Honda Odyssey 2 days later (which will be in another dealership review). Very bad experience! Plus check out the back parking lot after a heavy, heavy, rain. More

I called to schedule an appointment for a 60 month service - a big one - and asked for a quote. The appointment clerk told me a figure of around $495. When I arrived with my car on the day of my ser service - a big one - and asked for a quote. The appointment clerk told me a figure of around $495. When I arrived with my car on the day of my service, the service clerk (Mark) told me the service would cost around $750-800. I protested, and he told me "that's what we quote" although I told him that's not what they quote, because that's not what I was quoted over the phone. He said "I don't know who would have quoted you that" to which I replied "Your appointment person, the same person who always answers the phone." In any case, shame on me for not leaving right away. In any case, at around 1:00 pm Lee Volvo calls and says I need both the front and rear brakes, and a service to the transmission. Again, my gut says no, but for some inexplicable reason I believe that I could need new brakes after 60k miles. In any case, Volvo extracted $2400 from me for routine service that day. I was complicit, but I strongly encourage everyone to AVOID LEE VOLVO. More

I worked purely with the internet contact John Vozzella. After a handful of emails going back and forth negotiating the exact specs of a S40 2.4i, we came to an agreement. An appointment was setup for a dep After a handful of emails going back and forth negotiating the exact specs of a S40 2.4i, we came to an agreement. An appointment was setup for a deposit and John was able to attend to me immediately once I arrived at the dealership. The paperwork was done in advance so I was in and out of the dealership within 30 minutes. This is really how it should be done. John is a true professional and he definitely represented Lee Volvo well. I hope the finance department will be as smooth as it has been so far. I will recommend this dealership, totally worth the drive in my opinion. More

I have almost always enjoyed going here. The people are polite and helpful, and they seem to be trying to find ways to get work covered by the warranty if possible. Maybe they get some help from Volvo on polite and helpful, and they seem to be trying to find ways to get work covered by the warranty if possible. Maybe they get some help from Volvo on that count. Either way, for the most part if there's a problem that seems like a defect that should have been covered by warranty, they've seemed good. My last visit - not so much. Yes, the car is definitely out of warranty, so they weren't going to be able to cover something that IMO shouldn't have failed. But I just didn't get as good a feeling about the experience. Yes, sure, the staggering bill was part of it. One note, I think if they're going to replace a several hundred dollar part, they should ask if you want the old part. I know most people would say no, but it's the thing to do. But - I still happily drive past Boston Volvo Village (bad attitude, bad price) to get to Lee, and I'm glad that Lee is around. I wish Lee was closer to Boston! Still, I don't know if my next car will be a Volvo. It's been expensive to maintain, there isn't a good dealer shop near Boston, and the 4WD models I'd be interested in haven't been reliable. (My friends' V70 XC has been a disaster for them, in terms of repair cost, they were happy to trade that in for just several thousand dollars to get rid of it.) This is a good place for service, one of the best I've been to. My recommendation would be a little qualified based on my last visit, but I would still recommend it. More

I guess my biggest complaint is that I was scared that I might die during our test drive... the sales guy said he would take us out of the lot and proceeded to floor it and almost hit someone in the lane ah might die during our test drive... the sales guy said he would take us out of the lot and proceeded to floor it and almost hit someone in the lane ahead of us then thought about changing lanes where there was no room before veering off the road into a parking lot almost doing a doughnut on dry ground there. I guess there is something to be said about showing off the aggressiveness of the S60R's pick up, but revving a new car up to 5 or 6 thousand rps just isnt cool, and making your customers think their life is in danger probably isnt a great marketing plan anways. More