Berglund of Bedford Ford Buick GMC

Good experience, not too pushy Overall good impression. Everyone I talked with was helpful, and not too pushy to add extras. Did have an issue with the wrong wiper blade being insta Overall good impression. Everyone I talked with was helpful, and not too pushy to add extras. Did have an issue with the wrong wiper blade being installed py the previous owner, they the dealership didn't catch. More

Quick great service! Shortly after arrival, my vehicle was taken in and had the works and inspected! Comfortable waiting area with an abundance of magazines and television Shortly after arrival, my vehicle was taken in and had the works and inspected! Comfortable waiting area with an abundance of magazines and television. Afterward, paper work was gone over and recommendation made. Courteous friendly staff. More

Had the inventory I thought all the people were very informative. They were knowledgeable and could explain all the options. My wife and I thought we got a very good de I thought all the people were very informative. They were knowledgeable and could explain all the options. My wife and I thought we got a very good deal. More

Ford poor quality Ford has installed detective out nuts on my 2010 fusion. They expand from the weather and deteriorated to the point Berglund was having difficulty ge Ford has installed detective out nuts on my 2010 fusion. They expand from the weather and deteriorated to the point Berglund was having difficulty getting them off for tire rotations. I had to pay Berglund, since Ford denies liability, to replace all 20 lugnuts. Same detective type lug nuts installed because Ford designed wheel hubcaps to be held in place only by these type lugnuts. More

service The service manager was great. The parts person did not want to help the service manager or the customer. I would not go back to this dealership for The service manager was great. The parts person did not want to help the service manager or the customer. I would not go back to this dealership for parts under the current conditions. More

Horrible serice We bought our Ecosport in for servicing and a oil change last week. The oil cap was left off. Thee entire engine compartment is saturated with oil. Th We bought our Ecosport in for servicing and a oil change last week. The oil cap was left off. Thee entire engine compartment is saturated with oil. The inside of the car reeks of oil, the engine compartment smokes and the hood insulation s saturated as is the insulation on the firewall.. We need this fixed!! We need the engine and compartment steam cleaned, we need the insulation replaced, we need the oil changed again and we will need a loaner car until everything is corrected to our satisfaction. I have called the Bedford Showroom to register my complaint and expect prompt and complete remedy for this screw up...we have pictures More

The Works and. Safety Inspection This is my go to service center. Their service manager, Eddie, is wonderful to work with. I trust him. It is conveniently located. And waiting roo This is my go to service center. Their service manager, Eddie, is wonderful to work with. I trust him. It is conveniently located. And waiting room is comfortable with t.v. And WIFI available, More

Service experience I went in to have a leak fixed. My PTU part needed replaced. It took many days to get mechanic to approve the repair but Eddie worked hard to make sur I went in to have a leak fixed. My PTU part needed replaced. It took many days to get mechanic to approve the repair but Eddie worked hard to make sure everything got done and approved. The reason I rated sales low was due to an issue with the tires. After having my Ford for 6 months and driven 8,000 miles I went to have the tires rotated. I was told the tires couldn’t be rotated due to how uneven they were. I was told they were not maintained correctly. When I had my ford serviced I talked to Kayla who informed me this was not the dealership problem and that it passed inspection. When I bought the car she told me it had been maintained and was in great shape. She said there were no issues which now I know is a lie! I now have to buy new tires and I feel as though I don’t matter. Kayla said she would double check with Ford and contact me but never did. I am very disappointed that I have to buy new tires as a result of someone else’s actions and the fact that the dealership doesn’t care. We will be looking in the next year or two for another car and I’m not sure given this experience I will look here. More

State inspection and a safety recall I arrived for my appointment early and they went ahead and started early. My original appointment was for Virginia state inspection and they did that I arrived for my appointment early and they went ahead and started early. My original appointment was for Virginia state inspection and they did that and also fixed a safety recall that I was not even aware of. I was on my way in about an hour and I don't see how I could ask for more. More

To Little Too Late Berglund Ford has gotten so small that they can’t keep up with new customers and their service needs. The service manager does his very best but the Berglund Ford has gotten so small that they can’t keep up with new customers and their service needs. The service manager does his very best but the lack of technicians just can’t meet the needs of the demand. I personally like the people but I’ve had to change to another dealership for a new purchase and service. More