Berglund Luxury Roanoke

Poor Dealership 10 Year loyal customer treated disrespectfully and of less importance. After years of money spent with Burglund Mercedes it's clear that the change 10 Year loyal customer treated disrespectfully and of less importance. After years of money spent with Burglund Mercedes it's clear that the change of management and arrogant attitudes has forced me to take my business elsewhere. Sales persons and management speaking disrespectfully and condescending face to face and sending nasty texts isn't acceptable customer service Bruce & William Farrell... More

Excellent Experience This was my first visit to this dealership. I found all the staff to be friendly and very knowledgeable. They made my transition from another brand t This was my first visit to this dealership. I found all the staff to be friendly and very knowledgeable. They made my transition from another brand to Mercedes flawless. More

Great Excellent as usual, prompt and explained needed repairs . Car is doing great.This review is too long but they they do deserve an excellent rating. Excellent as usual, prompt and explained needed repairs . Car is doing great.This review is too long but they they do deserve an excellent rating. More

Well organized and smooth experience Appointment was easy to arrange. They were ready for me when I arrived and kept me up to date throughout. They had me on my way in time and the car is Appointment was easy to arrange. They were ready for me when I arrived and kept me up to date throughout. They had me on my way in time and the car is running perfectly. More

Always great customer service Berglund Mercedes has great employees and they take good care of their customers. Always see just nice people doing the best for customers. Tammy al Berglund Mercedes has great employees and they take good care of their customers. Always see just nice people doing the best for customers. Tammy always takes time to listen and help with repairs. More

Fantastic and Very well organized!! Overall I have never been to a nicer organized professional clean efficient service center anywhere and I have purchased alot of different cars from d Overall I have never been to a nicer organized professional clean efficient service center anywhere and I have purchased alot of different cars from different areas and this ranks as the best by far. Thank you to Brennan who is on top of everything and had a loaner car ready for me when I walked in the door. He is very well informed and pleasant and courteous and a pleasure to deal with. Everything was done in a timely manner and my car is running very smothly. More

Purchase of Used Vehicle Staff was extremely friendly with no pressure. Answered all questions fully and was very helpful in the offer of an extended warranty. Followed up w Staff was extremely friendly with no pressure. Answered all questions fully and was very helpful in the offer of an extended warranty. Followed up with e:mails and text to insure all was adequately addressed with the sale and contacts for any future services. More

Excellent Outstanding service in all regards. Wouldn’t think of going anywhere else with my GLC. The service is superb and the staff are tremendous in their ass Outstanding service in all regards. Wouldn’t think of going anywhere else with my GLC. The service is superb and the staff are tremendous in their assistance. More

Brennan’s Amazing Service Thank you to Brennan for always taking the time to answer any and all questions I have about my vehicle. You are always there to assist and constantly Thank you to Brennan for always taking the time to answer any and all questions I have about my vehicle. You are always there to assist and constantly provide A+ service! More

aLWAYS GOOD VERY SATISFIED AS ALWAYS / PROFESSIONAL ,COURTEOUS,ATTENTIVE,THOROUGH, HELPFUL THAT IS ALL I HAVE TO SAY ABOUT THAT. I AM GOING TO LEAVE YOU NOW BUT VERY SATISFIED AS ALWAYS / PROFESSIONAL ,COURTEOUS,ATTENTIVE,THOROUGH, HELPFUL THAT IS ALL I HAVE TO SAY ABOUT THAT. I AM GOING TO LEAVE YOU NOW BUT PLEASE ACCEPT THIS GIFT ON THE DAY OF YOUR DAUGHTER'S WEDDING More