Berglund Luxury Roanoke

I enjoyed working with all the personnel at Crossroads. All individuals were friendly and knowledgable and spent plenty of time with me. Marselle Culpepper was an exceptional salesperson to work with. Ther All individuals were friendly and knowledgable and spent plenty of time with me. Marselle Culpepper was an exceptional salesperson to work with. There was no high pressure approach which has been the case at other dealers in the past. If I were to give any advice to the dealership (doesn't apply to the sales staff), I would recommend a more organized approach to the paperwork - financing and contracts, etc. It was a Saturday so that might have been the issue but we had to relocate to one of the other dealership offices (Mercedes) to purchase our Volvo. It would be more conventient if the Volvo office were staffed with all the individuals necessary to complete the paperwork on site. More

Marcelle made purchasing a new car an enjoyable experience. He's very knowledgable and well informed regarding vehicle usage and equipment. We would highly recommend Marcelle to other potential b experience. He's very knowledgable and well informed regarding vehicle usage and equipment. We would highly recommend Marcelle to other potential buyers. More

Marselle Culpepper and Cecil Morgan went the extra mile to ensure that I was matched with the Volvo I wanted. Both were very patient with me and answered all my concerns. I expect to have many years of gr to ensure that I was matched with the Volvo I wanted. Both were very patient with me and answered all my concerns. I expect to have many years of great service on my Volvo from Crossroads. Much appreciated! More

I was assisted by Marsella Culpepper, Sales Associate,. He was very friendly, willing to meet my needs and we were able to work out an excellent deal. The sales manager and the finance Manager were also ve He was very friendly, willing to meet my needs and we were able to work out an excellent deal. The sales manager and the finance Manager were also very nice and willing to assist us as needed. I would recommend this dealership to anyone. This is the second Volvo we have bought at this dealership and we have found most everyone there always willing to assist you in a very positive way. Before we went to test drive the vehicle we bought, Mr. Culpepper sent the info. on the car via e-mail which was helpful in deciding if we wanted to go test drive the car. I feel that he went above and beyond in trying to asist to the best of his ability. More