Berglund Luxury Roanoke

Always a great job. I have used Berglund Luxury for all of my servicing needs on 2 of my cars and they've been nothing but professional, efficient, and thorough. The work I have used Berglund Luxury for all of my servicing needs on 2 of my cars and they've been nothing but professional, efficient, and thorough. The work has always been done right the first time and the cost has been very reasonable. Highly recommend. More

The service department is very good and helpful Service was good overall.Tammy goes above and beyond to help her customers. I like the waiting area. It is a very comfortable and atmospheric setting Service was good overall.Tammy goes above and beyond to help her customers. I like the waiting area. It is a very comfortable and atmospheric setting More

Dead battery after I reached Tammy at Mercedes...she sent CecThanks for being thereile to jump start my dead battery...they replaced my battery with in an hour an after I reached Tammy at Mercedes...she sent CecThanks for being thereile to jump start my dead battery...they replaced my battery with in an hour and I was good to go... I am always pleased with the service i receive....everyone is cordial..they work at making my experience a positive one. many thanks for being there for me. Rochelle Nolan More

Jaguar F-Pace / Berglund Had berglund luxury jaguar build me a model because I wanted a tow hitch reciever. Model arrived not quite what I ordered, but the differences were no Had berglund luxury jaguar build me a model because I wanted a tow hitch reciever. Model arrived not quite what I ordered, but the differences were not gonna keep me from this vehicle. The manager helped me through the buying process and she was easy to talk to, and willing to negotiate with me a little. I feel like I got a fair trade in value, and price on the new F-Pace. The salesman kept me updated during the process as to when building should begin, and on the arrival. I feel like I had a great experience, and I would buy from them again if able. The new manager Sonia was much more personal and pleasant than the previous manager I dealt with in 2016. More

Under to circumstances-Perfect I had a faulty fuel sensor that needed replacing. Laura was professional in getting that scheduled for me and Jeremy was over the top with customer s I had a faulty fuel sensor that needed replacing. Laura was professional in getting that scheduled for me and Jeremy was over the top with customer service! More

Inspection/Oil & Tire Service As always, I received exemplary service at my last visit. This visit included a ride-along with the mechanic to pinpoint the cause of the issue I was As always, I received exemplary service at my last visit. This visit included a ride-along with the mechanic to pinpoint the cause of the issue I was experiencing. More

Electrical Issue Our service trips to Berglund Volvo are always satisfactory. We had a electrical issue on 11/5 and the Volvo service technicians found and fixed pro Our service trips to Berglund Volvo are always satisfactory. We had a electrical issue on 11/5 and the Volvo service technicians found and fixed promptly. More

No surprises. Jeremy and I discussed the details of the service and what to expect cost wise (it was not routine as there was some chipped paint repair). The cost e Jeremy and I discussed the details of the service and what to expect cost wise (it was not routine as there was some chipped paint repair). The cost ended up being on the money. More

Warranty ignored on a bad battery I have a battery under warranty. I bought an untitled 2015 QX50 in 2017. Brennon said he would not replace the battery until I was stranded with a v I have a battery under warranty. I bought an untitled 2015 QX50 in 2017. Brennon said he would not replace the battery until I was stranded with a vehicle that wouldn't start, then I could engage my road side assistance at which time they would replace the battery. I really appreciate that BS ! He suggested that I go ahead and get a battery out of my own wallet if I didn't want to be stranded. You know what, this little $179 battery that I bought from Firestone, that same day, could be a deal breaker for me, from buying another Infiniti (which I love my QX50). Get stranded on the side of the road says Infiniti. FYI, Firestone suggested that the battery be replaced before cold weather...thus the visit to dealership, said it was on the very low end of the charge. Get stranded on the side of the road says Infiniti. What a deal. I'd never met Brennon, and upon arrival, he didn't even introduce himself, I had to ask if he was Brennon. We'd talked multi times on the phone, and I was on time for my previously scheduled appointment. On a question below, when I called to have a service, my then, BMW dealership, offered me a loaner vehicle. More

Experience was good and professional Service was good cost was high / as far as I can tell the service department did a good job with the B service. This is all I can say Service was good cost was high / as far as I can tell the service department did a good job with the B service. This is all I can say More