Berglund Luxury Roanoke

Extremly Expensive for Services Received The staff and time for the schedule work were great! The pricing for the services done were extreme to say the least. Changing oil, oil filter, air f The staff and time for the schedule work were great! The pricing for the services done were extreme to say the least. Changing oil, oil filter, air filters, fuel filters, topping off DEF and then doing a general inspection of parts for replacement is not worth the $875 dollars spent. I have since learned that all of these services can be provided by a certified facility much closer and for nearly half the price. I will not be retuning to the Berglund Service Department except for recalls, updates and warrant work. It has always been my idea that your sales staff sales the first one and then the service and service staff sold all the rest. Might want to reconsider the value of less technical service maintenance...Thank you... More

Great Experience The Service Advisor was super helpful. Quick service in and out. I also called for info prior to purchasing the vehicle and were really informative. The Service Advisor was super helpful. Quick service in and out. I also called for info prior to purchasing the vehicle and were really informative. More

Less than forthcoming Bought a new Jaguar F-Type online. Drove 800+ miles to discover damage to the clear coat that had not been disclosed prior to sale. Vehicle had been Bought a new Jaguar F-Type online. Drove 800+ miles to discover damage to the clear coat that had not been disclosed prior to sale. Vehicle had been wet sanded, buffed, and ceramic coated in an attempt to repair flaws. The hood and front fascia need to be repainted. Dealership has been less than responsive, apparently not sharing my urgency relative to any possible resolution. More

Service was excellent. Nothing else to add. Thank you. Change this word minimum that you require to give a review...I should be able to check a few boxes a was excellent. Nothing else to add. Thank you. Change this word minimum that you require to give a review...I should be able to check a few boxes and be done... this survey is horrible and will deter me from completing them in the future. More

Great service - got me in when I wasn't on schedule eliminate the use of the 3rd party service that scheduled appointment and did not get word to Berglund. Tim had nothing on the calendar for my 1 p. eliminate the use of the 3rd party service that scheduled appointment and did not get word to Berglund. Tim had nothing on the calendar for my 1 p.m on Jan 2nd. He fit me in anyway. More

Excellent customer service and friendly staf Tammy provided excellent customer support and addressed all my concerns. My car was promptly attended to when I arrived and a loaner car was waiting Tammy provided excellent customer support and addressed all my concerns. My car was promptly attended to when I arrived and a loaner car was waiting for me. Tammy contacted me to let me know when my service appointment was done. Everything worked out great! More

Great service Brennon Viele was great. Had a warning light come on and called Brennon. He got me right in and repaired it right away. Provided a loaner vehicle. Brennon Viele was great. Had a warning light come on and called Brennon. He got me right in and repaired it right away. Provided a loaner vehicle. Highly impressed. More

Satisfied customer I love Berglund.. fast and friendly! All services are explained. The environment is pristine and coffee is provided. I will always be a customer. Than I love Berglund.. fast and friendly! All services are explained. The environment is pristine and coffee is provided. I will always be a customer. Thanks! More

Phenomenal Berglund Mercedes excels in customer service. From Tammy in service to Alex and Tina in sales, you cannot beat Berglund. We love Mercedes Cars but i Berglund Mercedes excels in customer service. From Tammy in service to Alex and Tina in sales, you cannot beat Berglund. We love Mercedes Cars but its the people that keeps us coming back. More

Very attentive and friendly I am well pleased dealing with this.dealer.They have responded promptly to my requests and needs.I would recommend without hesitation the services of I am well pleased dealing with this.dealer.They have responded promptly to my requests and needs.I would recommend without hesitation the services of Berglund Mercedes Benz/ More