Berglund Luxury Roanoke

Excellent transaction to say the least. On a scale of 1 to 10 I would give Tina Stragand a score of 100. Such an easy process from long distance, helpful and available at all times. to 10 I would give Tina Stragand a score of 100. Such an easy process from long distance, helpful and available at all times. More

Great experience! Ryan was knowledgable, thorough, and really nice. Answered all questions promptly and did what he promised. Planning to buy another vehicle here in t Ryan was knowledgable, thorough, and really nice. Answered all questions promptly and did what he promised. Planning to buy another vehicle here in the future More

Service-Land Rover I would highly recommend your service dept. Everyone was extremely helpful and nice. Especially Jeremy the service advisor. Thank you very much I appr I would highly recommend your service dept. Everyone was extremely helpful and nice. Especially Jeremy the service advisor. Thank you very much I appreciate everything. More

I take all of my cars to Berglund Luxury regardless of the servicing, even a simple oil change. They are efficient, knowledgeable, friendly, and always do a good job. the servicing, even a simple oil change. They are efficient, knowledgeable, friendly, and always do a good job. More

Excellent Service as Always! As always, had excellent service from the crew at Berglund Luxury. The team is always thorough and the customer service is great. Car was also detai As always, had excellent service from the crew at Berglund Luxury. The team is always thorough and the customer service is great. Car was also detailed and it was immaculate. More

From start to finish.the process was excellent. All transactions were dealt with efficiently. Final explanations were explained and appreciation expressed for choosing Berglund. Thanks. transactions were dealt with efficiently. Final explanations were explained and appreciation expressed for choosing Berglund. Thanks. More

I bought certified car with damage. They said they will fix it. They took car on Tuesday and Sid it will be fix in 24 hours. It is almost a week and not done. They gave me loaner that Ins not even close to fix it. They took car on Tuesday and Sid it will be fix in 24 hours. It is almost a week and not done. They gave me loaner that Ins not even close to comparable. My sales person is good but her manger will not allow her to service the customer. More

Berglund Luxury Roanoke has an excellent customer service department. I stopped in to see if they had time to change a low beam bulb on our Mercedes and they took it right in. The customer representative w department. I stopped in to see if they had time to change a low beam bulb on our Mercedes and they took it right in. The customer representative was very friendly and helpful. The customer waiting area is very accommodating. More

Excellent service....very polite and helpful staff particularly Tammy Niles and Cecil, the driver. Appreciate their alerting me to items that will require attention in the near future. particularly Tammy Niles and Cecil, the driver. Appreciate their alerting me to items that will require attention in the near future. More

Issues were not resolved. First off, the courtesy van driver, Cecil, was awesome; very friendly. Jeremy, service manager was helpful and pleasant I drove 133 miles one way to First off, the courtesy van driver, Cecil, was awesome; very friendly. Jeremy, service manager was helpful and pleasant I drove 133 miles one way to Berglund for service and check engine light on my Evoque; mechanic said it was sensor causing check engine light - sensor replaced. I picked up vehicle, drove approximately 20 miles of my 133 mile trip home and check engine came back on. Attempted to call 4 times before I was able to speak to someone, was instructed to bring back. At this time, I was told it could be catalytic converter. This is exactly what the local Chevrolet service department I had taken it to for a quick diagnostic told me it was when the alarming check engine light first came on because I was at least 133 miles away from a Land Rover service dept.; I told service manager what the local service department's computer indicated when I called to schedule appointment, I am also now told this issue should be under warranty but of course, no one mentioned that at Berglund The most disheartening issue, the mechanic that serviced the car did not even reset the service indicator on my computer... I got in car next day and service required light was on, as was the check engine light!!!! I will not be back, I will travel back to Charleston, WV to the Land Rover dealership that we purchased car from for further service issues and when I purchase a new one. More