Berglund Luxury Auto

Great service from scheduling to completion When scheduling the representative was very friendly and had a pleasant personality over the phone. She got me scheduled at the earliest possible day When scheduling the representative was very friendly and had a pleasant personality over the phone. She got me scheduled at the earliest possible day at my convenience. Service department was waiting for me when I dropped the car off and had it completed in a timely manner. More

Such a convenient and professional service! I made the appointment on the website conveniently, waited in the service room during the service leisurely, and got my car back reliably. What a grea I made the appointment on the website conveniently, waited in the service room during the service leisurely, and got my car back reliably. What a great experience! More

Excellent experiance Great people to work with , they made the process very easy and friendly.all the staff was great and they worked well together, and car was as adverti Great people to work with , they made the process very easy and friendly.all the staff was great and they worked well together, and car was as advertised More

Great experience. My car was serviced for a recall on airbag. Everyone was very efficient and polite. Communication with service workers was great as far as time for dr My car was serviced for a recall on airbag. Everyone was very efficient and polite. Communication with service workers was great as far as time for drop off and pickup. More

Excellent customer service. I purchased a new car from the BMW dealership and the process from beginning to end was handled very professionally. I first made contact with Elias I purchased a new car from the BMW dealership and the process from beginning to end was handled very professionally. I first made contact with Elias David, the internet manager, who responded to all of my inquiries on a timely basis. Because of my interaction with Elias, I decided to visit this dealership as opposed to one that would have been an hour closer. The sales rep, David Roberts, was also very informative and took the time to thoroughly review every aspects of the purchase. I highly recommend the BMW dealership. More

Always helpful...and happy! Tim is always so patient and works to accommodate my schedule. The Volvo team goes above and beyond in hearing my concerns and addressing them. Tim is always so patient and works to accommodate my schedule. The Volvo team goes above and beyond in hearing my concerns and addressing them. More

Great Job! Great service and in a timely manner. Have been with the company for many years, always satisfied! Of course, I would like the cost to be lower, alwa Great service and in a timely manner. Have been with the company for many years, always satisfied! Of course, I would like the cost to be lower, always trying to save money. When I need something I will be back! More

Professional & Courteous Service Joe Camarda is an excellent Mercedes Service Manager and communicates clearly with the customer. The service is always prompt and thorough. The se Joe Camarda is an excellent Mercedes Service Manager and communicates clearly with the customer. The service is always prompt and thorough. The service staff are well trained and it is obvious that the dealer cares as much about the service experience as selling you the car. More

Excellent service Excelllent service . They accomodated me very well in every aspect . Joe explained everything well and managers were very nice to work with.i would re Excelllent service . They accomodated me very well in every aspect . Joe explained everything well and managers were very nice to work with.i would recommend this establishment to everyone. More

A-1 experience at Lynchburg / Berglund Mercedes Service Dept Mr. Camarda was courteous and professional in handling my appointment and greeting me upon my arrival. He explained how the service persons would dia Mr. Camarda was courteous and professional in handling my appointment and greeting me upon my arrival. He explained how the service persons would diagnose my brake problem and then informed me that they confirmed the expected service to be needed. Early on he explained that I should be prepared for this modification could take several hours, so I planned ample time. Mr. Camarda was kind enough to offer a nice Mercedes (GLE-350, I think) complete with satellite radio as a loaner for me to take to a nearby restaurant. When their work was complete, my car (an E320 C.D.I.) was returned to me washed and vacuumed! How refreshing to find such excellent customer service! Berglund Luxury Service has the model of customer relations for others to learn by! Thank You, Mercedes, Berglund Luxury Auto of Lynchburg, and Mr. Joe Camarda! Appreciatively, John Sibley, Halifax, VA More