Berglund Luxury Auto

Key programmed Everyone was very thoughtful. They couldn't have been nicer or more accommodating. I am bad with names, but I think I worked with the two I mentioned Everyone was very thoughtful. They couldn't have been nicer or more accommodating. I am bad with names, but I think I worked with the two I mentioned. Beautiful waiting area. It is a nice, clean facility. More

Always The Best 18 years and counting with this BMW dealer. Never a problem and always satisfied with their work. The convenience factor is a plus with their loaner p 18 years and counting with this BMW dealer. Never a problem and always satisfied with their work. The convenience factor is a plus with their loaner program More

Dead battery Paying $145 to have a battery recharged is ridiculous. The service manger does a great job and has always been helpful. But, as I said, the cost of th Paying $145 to have a battery recharged is ridiculous. The service manger does a great job and has always been helpful. But, as I said, the cost of this service is absurd. More

Appointment Joe C. was considerate and got right back to me. The part has been ordered and an appointment will be scheduled when it arrives. Thanks for the oppo Joe C. was considerate and got right back to me. The part has been ordered and an appointment will be scheduled when it arrives. Thanks for the opportunity. More

Great Experience at Berglund in Lynchburg As I dropped my Mercedes off to be detailed, I mentioned to Joe Camarda that I had been smelling gasoline outside my car for a while and the smell was As I dropped my Mercedes off to be detailed, I mentioned to Joe Camarda that I had been smelling gasoline outside my car for a while and the smell was getting stronger. Joe popped the hood and the odor was very strong. He insisted I couldn’t drive the car on my upcoming trip to see my grandchildren until it had been checked and likely repaired. I think it’s likely he could tell from the look on my face that this was a problem. Long story short, the fuel lines needed to be replaced and the car would not be done in time for my trip to Chapel Hill. However, it was not a problem as he set me up with a lovely loaner, I saw my grandchildren, and returned to pick up my car, repaired and gleaming. I very much appreciate Joe taking charge of the situation. As an aging widow, it was a big relief to have my problem fixed in an efficient and caring manner. More

Great Service The service department kept us up to date on the repairs. We received an awesome loaner car. The work is good and our experience was pleasant. The service department kept us up to date on the repairs. We received an awesome loaner car. The work is good and our experience was pleasant. More

waiting I took my car in for a "check owners manual" light. Fortunately, it was due to recalled parts. Unfortunately, the light came back on 2 days after ge I took my car in for a "check owners manual" light. Fortunately, it was due to recalled parts. Unfortunately, the light came back on 2 days after getting my car back. I called the service center to reschedule a time to get my car back in. There was no answer and no return call from my message. More

Great customer service Always a pleasure having my car serviced here. They treat you like family and they care about you and your vehicles. I would recommend them to anyon Always a pleasure having my car serviced here. They treat you like family and they care about you and your vehicles. I would recommend them to anyone. More

Too pricey, double the price from google quotes Before I go for car repair, I google to have general idea of pricing. I had the 2 front break pads replaced on 03/20/2029. It cost $275 which doub Before I go for car repair, I google to have general idea of pricing. I had the 2 front break pads replaced on 03/20/2029. It cost $275 which doubles the google quotes . The google quotes for 4 fron & back pads are: "The average cost for a Mercedes-Benz C300 brake pad replacement is between $146 and $241. Labor costs are estimated between $79 and $100 while parts are priced between $67 and $141. Estimate does not include taxes and fees.” Next time, I will definitely give myself some time to shop around. I like the shuttle service. More

Excellent customer service Joe was very helpful with the work needed and made sure it was done in a timely manner. The work was done correctly and I am happy with the outcome. Joe was very helpful with the work needed and made sure it was done in a timely manner. The work was done correctly and I am happy with the outcome. More