Berglund Luxury Auto

Excellent service I’m a regular service customer ... they are fast (in and out when promised) but efficient ... honesty to a fault - actually delayed one of my service I’m a regular service customer ... they are fast (in and out when promised) but efficient ... honesty to a fault - actually delayed one of my service requests as it was too soon and not needed at this time. More

Friendly and professional We were in town visiting my elderly aunt when we realized her inspection sticker had expired. The service department at Berglund graciously took us in We were in town visiting my elderly aunt when we realized her inspection sticker had expired. The service department at Berglund graciously took us in with no appointment and actually fixed a couple of other things while they were at it. Courteous, friendly, and efficient. Of course the comfort of the waiting area made the wait pleasant and easy. More

Client Relationship I was scheduled for service on the speakers of my car on August 9. The valet service was supposed to pick up my car at 9:00; the car was picked up at I was scheduled for service on the speakers of my car on August 9. The valet service was supposed to pick up my car at 9:00; the car was picked up at 11:45, after having to call the dealership to ascertain the problem. The speakers in the back door were repaired. However, the speakers behind the heads of the back passengers, the ones I complained about, were not repaired. I went to the dealership on August 12 to let them know there was still a problem. While they were nice to me, they vigorously defended any mistakes they have made. For example, the late valet was the fault of the valet service and voicemails which were not returned for over a week were finally returned, so that should suffice. This attitude leads me to believe that timely contact with clients is not a concern to them. This certainly has not been the attitude of dealerships with which I have dealt in the past. In my opinion, Berglund Luxury has serious client relationship problems. I regret that I didn't know this when I bought my car because I would have gone elsewhere. More

Customer care My experience was uneventful because service was expert and timely. All employees that helped me were friendly and very knowledgeable. I highly recom My experience was uneventful because service was expert and timely. All employees that helped me were friendly and very knowledgeable. I highly recommend Berglund Luxury Auto More

Service people don’t call you back. I called last week for an appointment because I felt my battery was dying on my Volvo. I called at 7:30 AM. Then I called at 9:00 AM. No returned call I called last week for an appointment because I felt my battery was dying on my Volvo. I called at 7:30 AM. Then I called at 9:00 AM. No returned calls. Finally around 10:30 I e-mailed the Mercedes service manager. Lisa Pritchard finally called around 11:00 AM. Battery was replaced. The next day my Right Turn signal went out. Called late in afternoon. No response on Monday morning. My husband called to speak with Lisa. It took her over 7 hours to finally return the call. My husband politely but firmly explained to her that if they are in fact that busy then they need to hire more help and it’s inexcusable to wait 7 hours to return a call for service. By the way, I have had this turn signal fixed several times. My husband even left a message for the Head Service Manager Josh... He didn’t return a call either. Service used to be good at Berglund but it is really lacking these days. My husband just recently purchased a BMW from Berglund. These are luxury cars and people are paying for top service they just aren’t receiving it. More

Terrible I will never return to this place. They have messed my car up. My car wasn’t leaking oil until they put a camshaft sensor I will never return to this place. They have messed my car up. My car wasn’t leaking oil until they put a camshaft sensor More

Mercedes appt. Had two new tires put on with a wheel alignment. The work was done well and within a reasonable time frame. Great service with knowledgeable and helpf Had two new tires put on with a wheel alignment. The work was done well and within a reasonable time frame. Great service with knowledgeable and helpful personnel. Thanks Joe. More

Excellent Service Department Mercedes Service advisor Joe is a pleasant surprise in the service world. Thorough, explains in detail every little aspect of the service and the wor Mercedes Service advisor Joe is a pleasant surprise in the service world. Thorough, explains in detail every little aspect of the service and the work is always completed thoroughly and on time. More

Excellent customer service They posted a recently traded in vehicle which my wife found on a online car research app. It had very little information because it was so fresh to They posted a recently traded in vehicle which my wife found on a online car research app. It had very little information because it was so fresh to the lot. From the moment I called to driving off the lot my salesmen Isaiah was in constant contact with me answering all my questions and allowing to thoroughly inspect the car. Almost all car dealerships I have been too outside of CarMax I got the typical car salesman experience which is mostly unpleasant. They were nothing but pleasant, professional, and easy to work with. I was split between another car at another dealership and they were able to work with me to sweeten the deal and convinced me to go with them. We are now happily enjoying our BMW! More

Great Service Joe Camarda, Mercedes-Benz Service Manager, is pleasant, efficient, and conscientious. You can count on Joe to get the job done perfectly. We appreci Joe Camarda, Mercedes-Benz Service Manager, is pleasant, efficient, and conscientious. You can count on Joe to get the job done perfectly. We appreciate the service provided. More