Berglund Luxury Auto

A friendly, non-intimidating experience Having unexpectedly found myself owning a Mercedes, I was a little leery about going to a Mercedes service department, which I considered a bit out of Having unexpectedly found myself owning a Mercedes, I was a little leery about going to a Mercedes service department, which I considered a bit out of my league. Never have I met with friendlier or more helpful people. Joe was just the best! And Mike, who shuttled me to substitute teach while the car was being serviced, was so helpful. I know nothing about cars, and Joe explained everything to me in language I could understand. The car is all spiffy looking and runs beautifully. More

Mercedes Service First time visit - very impressed! I had a recall done, schedule B service and and AC air compressor replaced. The service center is very nice and all First time visit - very impressed! I had a recall done, schedule B service and and AC air compressor replaced. The service center is very nice and all the employees were very personable. I was very pleased with how everything was handled- they treat you like they have known you forever - great job 👍🏼 More

Great People We loved working with these guys. Dean, David and Doug were a great team. We bought our car online and picked it up the next day. We love our car. We loved working with these guys. Dean, David and Doug were a great team. We bought our car online and picked it up the next day. We love our car. Thanks. More

Buying experience Everyone was very nice but it took way too long. We were at the dealership for 4 hours. We were not expecting to be away from our offices for that lon Everyone was very nice but it took way too long. We were at the dealership for 4 hours. We were not expecting to be away from our offices for that long. More

Brake BMW certified X5 that brake service light came on. Replaced the front brakes under the warranty. I have worked with the service department for my othe BMW certified X5 that brake service light came on. Replaced the front brakes under the warranty. I have worked with the service department for my other vehicles and have been very satisfied. More

Exceeded expectations I have a 2019 BMW and went to the Parts Dept. to get touch up paint to have on hand. He called me later to tell me that with it being a new color it w I have a 2019 BMW and went to the Parts Dept. to get touch up paint to have on hand. He called me later to tell me that with it being a new color it would not be released as a touch up until 2020. He offered to reach out to their paint guy the next week. Long story short, I had the touch up paint that afternoon. Expectations exceeded. More

Friendly and professional As always, extremely accommodating and helpful. This is such a blessing because of my own age and mobility impairment. My family can always count on y As always, extremely accommodating and helpful. This is such a blessing because of my own age and mobility impairment. My family can always count on you to help us keep the car in tip-top shape. More

Fast Work Done Well We had an unknown issue with our vehicle. After drop off, the issue was diagnosed, options and prices were discussed and we had our car repaired. It h We had an unknown issue with our vehicle. After drop off, the issue was diagnosed, options and prices were discussed and we had our car repaired. It has been working quite well since pick up. More

Great Experience My husband and I visited Berglund to look at a used Mercedes. He decided it was too small for him, so I decided to buy it instead. He is now driving My husband and I visited Berglund to look at a used Mercedes. He decided it was too small for him, so I decided to buy it instead. He is now driving my Jeep and we are both happy. Even though we were there to look at a used car, we were treated with kindness and respect. For several years I had been considering buying a new Subaru Outback and had been dissatisfied with the lack of attention I received as a potential customer. At Berglund, I was made to feel special. This made my decision to buy the car easier. That, and the fact that I love the car. Thank you, to all of you at Berglund who played a part in my purchase. I am happy 😆. More

Awesome service Joe and his team are the best. I was having battery trouble and showed up without an appointment and Joe’s was able not only work me in but have me o Joe and his team are the best. I was having battery trouble and showed up without an appointment and Joe’s was able not only work me in but have me out in less than an hour to make my 9 am appointment. More