Berglund Ford

Considerdate service team Did not rush, but took time to do the job correctly and provided me with options discovered in the inspection process. Good advice on tires. Did not rush, but took time to do the job correctly and provided me with options discovered in the inspection process. Good advice on tires. More

Always excellent Customer service for my Mazda CX-5 is ALWAYS excellent. I am always treated like a valued customer. Johnny Mason and Ken Valentine always do outstand Customer service for my Mazda CX-5 is ALWAYS excellent. I am always treated like a valued customer. Johnny Mason and Ken Valentine always do outstanding work and treat me like a VIP. More

Oil change and tire rotation Very easy to make an appointment, unfortunately it took almost two hours to change my oils and rotate my tires. They did give me a discount! Only 10$ Very easy to make an appointment, unfortunately it took almost two hours to change my oils and rotate my tires. They did give me a discount! Only 10$ but it was helpful and appreciated. Not sure if they really changed all my filters as requested. More

Excellent Professional and courteous. The staff was very helpful and took the. Time to answer any questions I had. I will definitely use this facility again. Professional and courteous. The staff was very helpful and took the. Time to answer any questions I had. I will definitely use this facility again. More

First Oil Change and Tire Rotation Went in for my first oil change and was greeted immediately. The service center was very nice and the people were friendly. The technician did not r Went in for my first oil change and was greeted immediately. The service center was very nice and the people were friendly. The technician did not reset my oil life gauge and my tire pressure was not corrected like I asked. However, the work was completed in about 40 minutes. More

You won’t get my business again! 18,000 miles ago, we had to replace the fuel pump on our Taurus, which was done at Berglund Ford. We’ve had it in the shop at Berglund Ford 5 times si 18,000 miles ago, we had to replace the fuel pump on our Taurus, which was done at Berglund Ford. We’ve had it in the shop at Berglund Ford 5 times since, each time they’ve found another issue, but each time, it has acted just as it did with the fuel pump. One time they said it was the battery, ever heard of a car starting and suddenly stop after driving down the road and it being the car battery? We decided this last time to get another shop to look at it. Guess what? Fuel pump! And the cost at the other shop was half the cost we paid at Berglund. More

Air bag recall and inspection Everything was very good.....everyone was courteous.....my car got done when they said it would, and I particularly appreciated the service where they Everything was very good.....everyone was courteous.....my car got done when they said it would, and I particularly appreciated the service where they take you home so you dont have to wait there for 4 or 5 hours. Thank you! More

Always Great! I was in for oil change and tire rotation. I had an appointment. Josh checked me in as soon as I walked through the door. I was back in my car in less I was in for oil change and tire rotation. I had an appointment. Josh checked me in as soon as I walked through the door. I was back in my car in less then an hour and half due to needing an alignment which was extra time for what I came for. More

First oil change and State Inspection Service was completed but it was not ready when promised at 11:30 a.m. I had left a complimentary free car wash coupon that had been mailed to me wit Service was completed but it was not ready when promised at 11:30 a.m. I had left a complimentary free car wash coupon that had been mailed to me with Mr. Mason but my CX5 was not washed and my coupon was not returned. I would like a new car wash coupon since my SUV was not washed. Thank you. More

VERY DISAPPOINTED!!! I HAD A WARRANTY SERVICE APPT. FOR MY FORD F 150, APPT. WAS AT 9:00 ,NEVER GOT MY TRUCK UNTIL AFTER 4:00 IN THE AFTERNOON, THEY MIS PLACED MY KEYS, TR I HAD A WARRANTY SERVICE APPT. FOR MY FORD F 150, APPT. WAS AT 9:00 ,NEVER GOT MY TRUCK UNTIL AFTER 4:00 IN THE AFTERNOON, THEY MIS PLACED MY KEYS, TRUCK CAME BACK TO ME WITH 2 MILES ADDED TO THE SPEEDO. I MADE A MISTAKE BUYING THIS TRUCK FROM THIS DEALERSHIP IN SALEM VA. More