Berglund Ford

Customer service new truck purchase We are a one vehicle family and our truck was recently destroyed by a fallen tree. We went to Berglund Ford to work with John Templeton on a replacem We are a one vehicle family and our truck was recently destroyed by a fallen tree. We went to Berglund Ford to work with John Templeton on a replacement. We arrived late on a Thursday evening and he stayed over to check on a truck we had seen online. He then followed up with us the next morning to let us know the one we were interested in had been sold but continued to look for something within our price range and with the options we wanted. He found a truck in Bedford, drove to Bedford to get it and guided us thru the purchase. Friday he put in at least 11-12 hours helping us. He’s the best car salesman we’ve ever dealt with and can’t say enough great things about him. We also had a super experience with our young finance person Mark (I think). Very knowledgeable and personable. All in all the stress we had been under was relieved because of John’s willingness to provide customer service that was off the chart More

Very satisfied I had a great recent experience. "Bobby" was professional, concerned, and very helpful to take care of my car. Pretty basic...oil change, tire rota I had a great recent experience. "Bobby" was professional, concerned, and very helpful to take care of my car. Pretty basic...oil change, tire rotation. This was my first visit to the service department. I was a little apprehensive because I had received first rate service elsewhere and did not think this would measure up. It did! And, I will be happy to return knowing I will receive excellent service. This includes everyone I interacted with...the mechanics, and "Melissa." More

Awesome Dealership!!!! Called in looking for a passenger van and talked to Alex. Told him I wouldn't be able to make it in until an hour before closing. Was told that this w Called in looking for a passenger van and talked to Alex. Told him I wouldn't be able to make it in until an hour before closing. Was told that this was not an issue. Once I got to the dealership Alex met me and had the van pulled up front. Needless to say... the total purchase time was 40 minutes. Alex and the managers at Berglund were a pleasure to work with. We love the new van and our experience with Berglund was stellar. Thanks guys, James More

Great Customer Service! Derek Dooley was great to work with. He found us a great car for a great price and really stepped up on our trade in which made the deal come together Derek Dooley was great to work with. He found us a great car for a great price and really stepped up on our trade in which made the deal come together! I have done a lot of business at Berglund and he was the best I have worked with to date! More

Great experience Great customer service - Jaden was very quick to answer all my questions. He was very straight forward and helpful in explaining their car purchase pr Great customer service - Jaden was very quick to answer all my questions. He was very straight forward and helpful in explaining their car purchase process from beginning to end. He and the team at Berglund were not pushy like many other dealerships. It was refreshing to deal with an honest seller and I would recommend Berglund to anyone looking for a a new Ford! Thank you again! More

Great service Advisor and tech was very pleasant to deal with...they got me in and out on a timely manner... Berglund Mazda will always be my dealer of choice.. Advisor and tech was very pleasant to deal with...they got me in and out on a timely manner... Berglund Mazda will always be my dealer of choice.. More

Quick service A small plastic part broke on my truck within a couple months of owning my new truck and I stopped in to see if they would replace it...they didn't ha A small plastic part broke on my truck within a couple months of owning my new truck and I stopped in to see if they would replace it...they didn't have the part in stock but got it the next day and installed it on my truck in less than 5 minutes...it was a good experience! More

Amazing service! My experience with Berglund Ford, Melissa Sigmon and the entire service team was wonderful. I was taken care of in a timely, professional and caring m My experience with Berglund Ford, Melissa Sigmon and the entire service team was wonderful. I was taken care of in a timely, professional and caring manner. This team is top notch. I would recommend them to anyone. More

Perfect Great experience and comprehensive service. I appreciate Johnny Mason's ability to provide adequate information to make the correct decision on type o Great experience and comprehensive service. I appreciate Johnny Mason's ability to provide adequate information to make the correct decision on type of service required and keeps me updated on requirements in the future to maintain my vehicle. More

Great service and customer service! Great experience and comprehensive service. I appreciate Johnny Mason's ability to provide adequate information to make the correct decision on type o Great experience and comprehensive service. I appreciate Johnny Mason's ability to provide adequate information to make the correct decision on type of service required and keeps me updated on requirements in the future to maintain my vehicle. More