Berglund Ford

Quick and Easy Had an appointment, no waiting for check in. Expected a long wait for recall service and other servicing. All done in two hours. Nice waiting area. Had an appointment, no waiting for check in. Expected a long wait for recall service and other servicing. All done in two hours. Nice waiting area. More

Great Service from Johnny. Johnny , the Mazda service manager , was great to work with. He not only helped me with my 15,000 mile service , he suggested repair options on my cra Johnny , the Mazda service manager , was great to work with. He not only helped me with my 15,000 mile service , he suggested repair options on my cracked windshield. He is always friendly, informative, and customer oriented - the very definition of customer services.i. More

Love the staff! Johnny is extraordinary as well as the techs The entire staff makes it a pleasure to do,business there. Highly recommended. Will definitely continue to shop and service at this dealership. The in The entire staff makes it a pleasure to do,business there. Highly recommended. Will definitely continue to shop and service at this dealership. The inventory looks great too! More

Great experience! Randy Bivens was a great sales associate! Being in the car business I know how internet shopping can be taxing on the sales associate. Randy was nothi Randy Bivens was a great sales associate! Being in the car business I know how internet shopping can be taxing on the sales associate. Randy was nothing but kind and upfront about everything on the 2013 Shelby GT500. We arranged shipping of the car to California from Virginia and they were very accommodating about holding onto the car until the trucking company came to get the vehicle. Jeff Loder was also fantastic as he helped out with all the documents being fedex'd back and forth. I would recommend this dealer to anyone, and especially Randy and Jeff, they are top notch guys! I look forward to putting miles on this Shelby for years to come. More

service I was checked in quickly and although they seemed rather busy, I recieved the service I had come for in a timely manner. Very good Job. I was checked in quickly and although they seemed rather busy, I recieved the service I had come for in a timely manner. Very good Job. More

Recall and oil change I had a recall and oil change done by the time I needed it. Thank you for the great service and always keeping me safe. I had a recall and oil change done by the time I needed it. Thank you for the great service and always keeping me safe. More

Best car experience I was helped immediately upon arriving by Sam and he was so knowledgeable and helpful! When I came back to purchase my CX-5 everything was ready and t I was helped immediately upon arriving by Sam and he was so knowledgeable and helpful! When I came back to purchase my CX-5 everything was ready and the whole process took under an hour. I was introduced to everyone in the building, the car was filled up and I couldn’t be happier with my purchase. I would and will definitely buy from them again! More

Courteous, helpful and great communication. The service department was very helpful and maintained great communication throughout the repair. But backorder of parts caused the repair time to be The service department was very helpful and maintained great communication throughout the repair. But backorder of parts caused the repair time to be very lengthy (5 1/2 weeks) which put a damper on the experience. However, Josh Moyer was handling the case very well. And repair was done satisfactory. More

Loaner vehicle Was given a new vehicle for a loaner that had NO GAS in it! Completely empty . Then 3 days later they called me wanting that loaner car back, and expe Was given a new vehicle for a loaner that had NO GAS in it! Completely empty . Then 3 days later they called me wanting that loaner car back, and expected me to bring it to them to swap with another car. I live an hour away!!! Told them they could come and swap cars with me but I wasn’t driving over there . Which we did. Went to get our vehicle when it was ready and was made to put gas in the loaner . Yes the 2nd loaner has gas in it but the 1st did not !!!!! They expected us to have gas for them but they did not bother to put gas in the 1st loaner vehicle for us . More

New car purchase After inquiring about a specific vehicle via berglund ford website on a Sunday afternoon, a salesman, Carter holiday reached out to me the next morn After inquiring about a specific vehicle via berglund ford website on a Sunday afternoon, a salesman, Carter holiday reached out to me the next morning by 9 am. We set up an appointment which didnt work out for me because of a change in my schedule. Carter was happy to change the appointment and even came in to meet me on his day off. He was knowledgeable and professional and made the whole purchase process run smoothly, taking his time to show me about the vehicle, and work multiple times with finance to get me the rates and payments that suited me best. I would highly recommend berglund as carter and their whole staff were absolutely great to work with and made the whole process simple with great attitudes and professionalism. More