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Berglund Chevrolet Buick
Roanoke, VA
512 Reviews
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512 Reviews of Berglund Chevrolet Buick
December 28, 2018
Always Awesome!! Service always friendly with hel foul people. Shout out to Charlie Hatcher and my wonderful mechanic, Danny Eastman. They are there for me whenever I Service always friendly with hel foul people. Shout out to Charlie Hatcher and my wonderful mechanic, Danny Eastman. They are there for me whenever I need them. More
by PATTIPETERS
Verified CustomerEmployees Worked With
Susan, Danny Eastman and Charlie Hatcher as well as lady who took my payment.
December 27, 2018
Professional and Quick I made the appointment with my normal Service Representative, who told me he would be on vacation that day, but his co-workers would take care of me. I made the appointment with my normal Service Representative, who told me he would be on vacation that day, but his co-workers would take care of me. I arrived on time at 7:45am. I spoke with Rick and he said he would be right with me. We filled out the work request and I went to the waiting area. At 8:45am Charlie (part of my normal Rep's team) came out and we went through the repair bill including a $10.00 discount. It was a quick stop for my 2017 Regal service (oil change and tire rotation). I appreciate everyone's help including the Tech who worked on my vehicle. Well done. More
by bob.tammyoliveira
Employees Worked With
Ricky and Charlie
December 27, 2018
Great experience We will recommend others to Berglund as we appreciate the great service from Dennis and other associated with the dealership. Wish everyone a happy h We will recommend others to Berglund as we appreciate the great service from Dennis and other associated with the dealership. Wish everyone a happy holiday and happy new year. More
by J4HAWK
Employees Worked With
Dennis Elliott
December 27, 2018
Steering Recall and Preventive Maintenance After receiving a recall notice (power steering control module) for a possible steering issue; I went by Berglund to see if the recall and an oil chan After receiving a recall notice (power steering control module) for a possible steering issue; I went by Berglund to see if the recall and an oil change could be performed. I was pleased that the Berglund employee said that I could come back in 2 hours and the work could be done. When I went back, there was 1 car in the check-in area, and 1 person in the waiting room. I thought, wow, maybe I won't be here very long. Not so lucky. 2-1/4 hours later, the recall and oil change was finished. When I got back in my truck, I checked to see if the oil life monitor was reset. It still showed 11% remaining. It was not a big deal, so I reset it myself. What I thought was funny was that the service invoice shows (3) Three times "RESET OIL LIFE MONITOR". So I wondered if the oil was actually changed. I looked under my truck and did see a new oil filter. So I guess the oil was changed, although the oil on the dipstick was black. Maybe new oil is now black. More
by FREDC2
Employees Worked With
Only service advisor
December 23, 2018
Horrible sales/ horrible service I would never buy another vehicle from this dealership. The service department is just as bad. I lost several hours of work due to bringing my vehicle I would never buy another vehicle from this dealership. The service department is just as bad. I lost several hours of work due to bringing my vehicle in for service. I purchased the vehicle new, but it has turned out to be a “lemon”. The sales and service team just want to get you out of there, and move on regardless of your troubles. More
by markselvia
Employees Worked With
Berglund Chevrolet Buick
December 22, 2018
Shooting star, used cars! Recently I’ve had terrible luck from dealing with Hospital surgeries, to car wrecks with Mack trucks. I looked high and low for a new/ used car. They Recently I’ve had terrible luck from dealing with Hospital surgeries, to car wrecks with Mack trucks. I looked high and low for a new/ used car. They were patient with me even with my fear of used cars from a bad used car purchase from a prior purchase. They looked around and found a few used cars that had been inspected thoroughly with low miles, and not terribly too old??. Well done! More
by br1sksk4vurn
Employees Worked With
Jeoffry Parker
December 21, 2018
Great Everyone was easy to deal with answered all of my questions and concerns. I will be recommending Berglund to my friends and family. I will be making a Everyone was easy to deal with answered all of my questions and concerns. I will be recommending Berglund to my friends and family. I will be making an appointment in the future for my other vehicle. More
by SWG1204
Employees Worked With
Matt Kirkpatrick
December 19, 2018
Great people Everyone always courteous and knowledgeable. Great place to take your vehicle for service. Would recommend to anyone. Also would highly recommend anyo Everyone always courteous and knowledgeable. Great place to take your vehicle for service. Would recommend to anyone. Also would highly recommend anyone to go there to purchase a vehicle. More
by kdhbeachsunrise1
Employees Worked With
Berglund Chevrolet Buick
December 19, 2018
xxxxxxand Con’s I recently purchased a certified Chevrolet Silverado Z71. The salesperson we dealt with did a great job. However, when finalizing the financing I felt I recently purchased a certified Chevrolet Silverado Z71. The salesperson we dealt with did a great job. However, when finalizing the financing I felt that Mark Weddle was borderline unprofessional and disrespectful. During the process he put the hard sell on for the extended warranty to the point of belittling me for not seeing the value. I have purchased my last 5 cars from Berglund on Franklin Rd. This is my first dealing with their location on Williamson Rd. I am now questioning any future purchases from them. More
by keithbeheler
Employees Worked With
Berglund Chevrolet Buick
December 19, 2018
Great service They made things happen very convenient for me. Stayed in good communication. Susan and Harvey were great to work with for this oil change. We love o They made things happen very convenient for me. Stayed in good communication. Susan and Harvey were great to work with for this oil change. We love our Buick More
by QMONGAN
Employees Worked With
Susan and Harvey
