Berglund Chevrolet Buick

Car Inspection Easy in and out service transaction. Berglund keeps me up-to-date with service needs for my vehicle. My inspection was complete and FREE! Thanks Berg Easy in and out service transaction. Berglund keeps me up-to-date with service needs for my vehicle. My inspection was complete and FREE! Thanks Berglund. More

Negative customer experience Other than paying $1300 for a manifold, the experience I had was totally downhill. First they tell me they can't get to o2 sensor out so had to buy a Other than paying $1300 for a manifold, the experience I had was totally downhill. First they tell me they can't get to o2 sensor out so had to buy a new one of those, dropped off vechicle on fri was ready on mon but got no call saying it was ready until I came by on wed after I called 3 times and no one picked up in service department. So I waited 2 days to get my vechicle! I get there a little after 5pm car is ready after 3 associates ignore me for 10 minutes, I tell the gentleman I will be right back I have to get my wife to drive other vechicle home, never told they close at 6pm. I get back at 6:03 place is locked up. Since my vechicle was 2 days waiting for pickup someone could have stayed for inconvenience. I guess this is not a service provided since you don't pay for that to... I go into the sales dept. then everyone stares at me like i did something wrong such a bad feeling. One of the sales people help me with checking me out in the service dept. That gentleman was great by the way. I just had a very bad experience from start to finish at berglund chevrolet. I don't know if I will ever go back there after this experience customers just don't seem to be worth what we pay for at the dealer..... More

Best service center , best employees and only one for me. I gave this excellent rating because the employees in this service center deserve nothing less than excellent. They are absolutely the best in Roanoke I gave this excellent rating because the employees in this service center deserve nothing less than excellent. They are absolutely the best in Roanoke. Va. More

Great The service dept was very helpful from the time I got there till I left . That took care of the little problems I had like they said they would. The service dept was very helpful from the time I got there till I left . That took care of the little problems I had like they said they would. More

Transmission repair on Silverado Our 2016 Silverado started jumping during shifting last week. I took it immediately to Berglund service center and checked in with David Chewning. Dav Our 2016 Silverado started jumping during shifting last week. I took it immediately to Berglund service center and checked in with David Chewning. David immediately did a test drive on the vehicle put it in for repairs, Burglund did an excellent job repairing the vehicle. Burglund furnish us an awesome truck to drive while our Silverado was in the shop you cannot get better service anywhere! David and Tamasa were awesome to work with. More

Great buying experience Clifton did a fantastic job showcasing the truck I was interested in and making sure I knew about all of the features before making any decisions. The Clifton did a fantastic job showcasing the truck I was interested in and making sure I knew about all of the features before making any decisions. The buying process was very easy. More

“GREAT” Service The work done to my vehicle was very satisfactory and done quick. They kept me involved throughout the process! Thanks a bunch Berglund!!! Great work! The work done to my vehicle was very satisfactory and done quick. They kept me involved throughout the process! Thanks a bunch Berglund!!! Great work! More

Great customer service I had an online appointment. However it did not show up,but the associates took care of the situation. I was seen and treated well. I had an online appointment. However it did not show up,but the associates took care of the situation. I was seen and treated well. More

Excellent David Chewning was the name of the Service Advisor. His professionalism and promptness of getting us taken care of was by far my best experience yet! David Chewning was the name of the Service Advisor. His professionalism and promptness of getting us taken care of was by far my best experience yet! Definitely going back! More

Jeff Fisher and the rest of the Berglund staff are amazing! After the way I was treated by the last Berglund salesman years ago, I told myself that I would never EVER return to Berglund. Well, that all changed After the way I was treated by the last Berglund salesman years ago, I told myself that I would never EVER return to Berglund. Well, that all changed when I met Jeff Fisher. He treated me as if I was his own family, and would bend over backwards to make sure I was happy. Not only did the young man make me fall in love with my new car, he reminded me of why my late husband and only bought from the Berglund family. The best customer service you could ever ask for. More