Berglund Chevrolet Buick

Satisfied but not thrilled I did not give a 5-star rating because I had difficulty making timely contact with a service adviser over the phone. I then went online to schedule a I did not give a 5-star rating because I had difficulty making timely contact with a service adviser over the phone. I then went online to schedule a service visit but had difficulty navigating the website. Once I found the correct link, I then had to wait approximately 2 weeks before I could have my car serviced. During the 2 week waiting period I received 3 email reminders for my scheduled service. When I finally arrived at the dealership, a service adviser informed me he had no record of my scheduled maintenance although I showed him a copy of one of the reminders. Due to the extent of service I had asked to be done, I had to reschedule for the following week. This ordeal took valuable time from my work and personal schedules. Also during this time I received several phone calls and a text from the dealership phone number regarding my car that I thought had something to do with my requested service. However, I discovered the calls and text were from sales staff attempting to persuade me to trade my car in for a newer model. This was annoying. More

It was okay! I took my Chevrolet Avalanche in for an issue with the brakes going out completely and turning issues. My concern with this was I just received my tr I took my Chevrolet Avalanche in for an issue with the brakes going out completely and turning issues. My concern with this was I just received my truck back from Berglund in late August and had brakes placed on the vehicle all around. It has only been 2 months and my brakes gave out only to find that "NOW" I have to replace the brake lines and calipers (remember only within two months) and when they were working on this area found that I had to replace the fuel pump. I believe in being safe and having a vehicle that runs, and it is a 17 year old vehicle, but interestingly the brake issues happening within two months of each other concerns me. I had no real issues with the turning of the vehicle prior to the brakes being worked on, and that is what caught my attention after the brakes were worked on. I have been going to Berglund for work since I bought the truck in 2002 and they do great work, but this time I felt like it was a little suspicious and concerning. More

Dont answer phones Tried multiple times to get someone and the phones Had to keep calling the operator until I finally got a sales manager. My own salesperson wouldnt ev Tried multiple times to get someone and the phones Had to keep calling the operator until I finally got a sales manager. My own salesperson wouldnt even return my calls or texted till he got told by the manager More

Great follow up for a problem after service I had a problem with my brakes squeaking. They were able to replace my rear brakes under warranty, at no cost to me. I also had an alignment done aft I had a problem with my brakes squeaking. They were able to replace my rear brakes under warranty, at no cost to me. I also had an alignment done after new tires elsewhere. More

Good visit. Better than last one. They scheduled my appointment and were ready for me when I got there. They took care of the issue promptly and called me back quickly to tell me my ca They scheduled my appointment and were ready for me when I got there. They took care of the issue promptly and called me back quickly to tell me my car was ready. More

Inspection Had an appt at 8:30 for state inspection to be done it took them almost 2 hours to get it done...not a happy camper Had an appt at 8:30 for state inspection to be done it took them almost 2 hours to get it done...not a happy camper More

service was done very professional and they were very courteous knowledgeable and answer all my questions I'm very happy with the service and it was done li was done very professional and they were very courteous knowledgeable and answer all my questions I'm very happy with the service and it was done like I wanted it done More

Routine Service Marvin done a great job scheduling my service and is always very professional. He is always very polite and the service is performed in reasonable tim Marvin done a great job scheduling my service and is always very professional. He is always very polite and the service is performed in reasonable time. Good job. More

Good work, but service seems slow. Poor phone service. I called the service dept. regarding a recall issue and to schedule an oil change and tire rotation. No one was available to take my call, I left a m I called the service dept. regarding a recall issue and to schedule an oil change and tire rotation. No one was available to take my call, I left a message, no one called me back. I waited 3 days and called again. Again no one was available to take my call, I left a message again. Someone called back 2 hours later. I was able to schedule an appt. a few days later at a time that was convenient for me. On the day of the appt. I arrived about 15 mins. early and my vehicle was processed in quickly. The recall issue was supposed to take approx. 30 minutes. I do not know how long the oil change and tire rotation was supposed to take, but I was there for 2 and 1/2 hours. I will continue to use your service dept., everyone was friendly and polite in person, and your fees are not unreasonable. BUT!! I think you can improve on staff availability and phone courtesy, and letting customers know about waiting times. Thank you for letting me give my opinion. *I do not use social media sites, so I cannot comment on your service* More

State Inspection Quick and easy! From making appointment to finish! Friendly and professional! I could go to other places for this, but like making appointment so I do Quick and easy! From making appointment to finish! Friendly and professional! I could go to other places for this, but like making appointment so I don’t have to wait to get it done More